Customers are positive about the picture quality, appearance, and design of the 55” The Frame Customizable Bezel. Many find it easy to use and appreciate the available color options. However, some customers feel the product is overpriced and would prefer a different size.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 132 reviews
Pros mentioned:
Installation
Rated 5 out of 5 stars
Great Picture Frame!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great frame to finish off the installation of the new Frame Samsung that we just purchased. It's a super addition to our den!
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy to install. I don't understand, however, the little corner clips that don't seem to serve any function at all, since the magnetic nature of the frame holds each piece firmly in place.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As good as expected. Amazing selection of images!! it feels like actual art is on my wall
I would recommend this to a friend
Rated 3 out of 5 stars
OK, feels like it blocks/messes with sensor
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Although pricey for what it is, I love the added look to my TV. The brown is pretty close to the black so it isn't a HUGE change from afar, but the other colors would be really nice. I used the TV for a month before putting the bezel on so my biggest frustration is that once I put it on, it seems to interfere with sensor for the remote. It was installed correctly but I took off and reinstalled and the same issue.
I would recommend this to a friend
Brand response from Samsung
Posted .
CKMinnesota,
I apologize for any confusion regarding the remote – please know the Solar Cell remote does actually pair to your TV via Bluetooth; an RF signal is only emitted when pressing the power button, which at that time, will need to be within the sensor’s line of sight. If your remote’s signal is still unable to reach the TV, please do make sure the Customizable Bezel is snug in place and tight against the TV bezel to prevent any possible blockages.
If the issue persists after performing the above, please reach out to us again and an agent will gladly help with further troubleshooting assistance or warranty service. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Rated 5 out of 5 stars
level of service
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted to take a moment to express my gratitude for the outstanding service I received recently when purchasing a bezel frame for my TV at your store. Not only was the staff incredibly helpful, but they also went above and beyond to ensure I found the perfect frame for my TV. This level of service is rare to find and truly sets Best Buy apart. Thank you for consistently exceeding my expectations and providing an exceptional shopping experience.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the TV. Love how it fits in. Love the artwork. Not the best sound, but acceptable (no where to out a soundbar). Picture is great, tv and art.
BUT... it will NOT maintain the HDCP connection with my TiVo unit. In order to play anythin recorded on TiVo, you have to shut off the TV, and reboot the TiVo unit... EVERY time. Really annoying.
This review is from Samsung - 55” The Frame Customizable Bezel - Beveled White
I would recommend this to a friend
Pros mentioned:
Appearance, Installation
Rated 5 out of 5 stars
Worth it!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This thing is so neat! We bought The Frame tv, so of course we had to buy a frame for it! Even though we chose the brown color, you can still tell it from the regular tv surround. It was also pretty easy to put on. I tried to make it more complicated than it was, but it was super simple to put on the tv. I don't think it's magnetic, but it seems to want to clip into place where it's supposed to. The look it gives was worth the price.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Fantastic TV
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This TV looks fantastic with a frame purchased. It really makes the tv look like art. Well done samsung on a great picture here.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The teak frame bezel color match great with our other furniture and it elevates the TV frame to look like an artwork. The only drawback I feel is the material is not very sturdy for the price, but it looks great once its on.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The TV is thin and looks like a picture on the wall. The ability to change the picture is great. The performance of the TV - picture and sound- is very good. I am really glad I made the purchase.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great item
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great item with good quality. This item puts the finishing touch on the frame tv.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We really enjoy our Frame, having used it about a month. My wife has learned how to select a work of art digitally, alter the matting, and have it displayed when we're not watching the Television. Ours is the 55 inch version with a black frame around the outside. As Best Buy Geek Squad subscribers, we had the team out to do the installation above our fireplace. They not only installed the unit, but provided helpful guidance on using the controls. Overall, we're very pleased -- currently displaying free classic artwork (paintings) provided by SAMSUNG, and/or photographs we have taken over the years. We've shown off the Frame to our AirBnB guests, family, and friends. Overall -- great product if you love art.