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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 126 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, appearance, and design of the 55” The Frame Customizable Bezel. Many find it easy to use and appreciate the available color options. However, some customers feel the product is overpriced and would prefer a different size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 126 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    White frame for 55” Sammy tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to provide picture like look after hanging your Sammy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Why the corner clips?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. I don't understand, however, the little corner clips that don't seem to serve any function at all, since the magnetic nature of the frame holds each piece firmly in place.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK, feels like it blocks/messes with sensor

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although pricey for what it is, I love the added look to my TV. The brown is pretty close to the black so it isn't a HUGE change from afar, but the other colors would be really nice. I used the TV for a month before putting the bezel on so my biggest frustration is that once I put it on, it seems to interfere with sensor for the remote. It was installed correctly but I took off and reinstalled and the same issue.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      CKMinnesota,

      I apologize for any confusion regarding the remote – please know the Solar Cell remote does actually pair to your TV via Bluetooth; an RF signal is only emitted when pressing the power button, which at that time, will need to be within the sensor’s line of sight. If your remote’s signal is still unable to reach the TV, please do make sure the Customizable Bezel is snug in place and tight against the TV bezel to prevent any possible blockages.

      If the issue persists after performing the above, please reach out to us again and an agent will gladly help with further troubleshooting assistance or warranty service. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    level of service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to take a moment to express my gratitude for the outstanding service I received recently when purchasing a bezel frame for my TV at your store. Not only was the staff incredibly helpful, but they also went above and beyond to ensure I found the perfect frame for my TV. This level of service is rare to find and truly sets Best Buy apart. Thank you for consistently exceeding my expectations and providing an exceptional shopping experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finishes the look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was fortunate enough to purchase this frame on sale, but after installing it, it's worth every penny if you invest in a Frame TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Frame issues take away from the experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. Love how it fits in. Love the artwork. Not the best sound, but acceptable (no where to out a soundbar). Picture is great, tv and art. BUT... it will NOT maintain the HDCP connection with my TiVo unit. In order to play anythin recorded on TiVo, you have to shut off the TV, and reboot the TiVo unit... EVERY time. Really annoying.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible mitres. Not one edge fully closes.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super disappointed in the quality of this bezel. I bought the Frame specifically for the option of changing the bezel to make it appear more like a picture frame than a TV. I followed all the directions, clipped the tabs on the back as directed and could not get the gaps to close. Whenever you try to squeeze them together, one will pop off the tv, flipping it towards the screen and making the tab pop out of the back. If this was a picture frame, I’d send it back and ask for it to be redone. I am a carpenter by trade and if any of my mitered trim looked like this i wouldnt have a job. I assume since this is an official Samsung product that 3rd party wont be any better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      PorkChopExpress,

      Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:

      1. Each bezel piece is labeled, so you'll know where to attach them.
      2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
      3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
      4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.

      You can watch the following video to see the full installation process, including inserting the provided clips to close seams.

      https://www.youtube.com/watch?v=2LaMtPjLRb0

      If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 4 out of 5 stars

    Bezel Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The teak frame bezel color match great with our other furniture and it elevates the TV frame to look like an artwork. The only drawback I feel is the material is not very sturdy for the price, but it looks great once its on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy has gone down hill!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived broken did not realize that i did not have 30 days to exchange, best buy tried to sell me a membership to complete the return within the 30 days which i refused...then the said they would process the return but I had to talk to the online seller....did not realize i didn't buy from best buy. The seller gave me the runaround blaming best buy and ultimately just said the claim was resolved without doing anything. I had to contest with my bank.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      KateF,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have any questions or need help once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Appearance, Installation

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is so neat! We bought The Frame tv, so of course we had to buy a frame for it! Even though we chose the brown color, you can still tell it from the regular tv surround. It was also pretty easy to put on. I tried to make it more complicated than it was, but it was super simple to put on the tv. I don't think it's magnetic, but it seems to want to clip into place where it's supposed to. The look it gives was worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV looks fantastic with a frame purchased. It really makes the tv look like art. Well done samsung on a great picture here.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek, great fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, great fit, as expected. Seamlessly fits my new Frame TV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have come with the TV or been a third of the price it's at. Quality is nowhere near the asking price. It's plastic and it's seams don't perfectly line up with each other.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Maxxx,

      Thank you for purchasing the Samsung Frame TV and for your review. The Frame TV can be displayed as-is with the black bezel. Additionally, the customizable bezels are available in a range of colors that fit your taste and style.

      So that we can best assist with the alignment issues you're having, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item with good quality. This item puts the finishing touch on the frame tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Completing the Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless, simple installation. Completes the "Frame" description. Color could be a bit more "wood" like.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Samsung 55 inch Frame TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues love it. Attractive appearance and no working issues. Love the choice of pic display too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Marysreview

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is thin and looks like a picture on the wall. The ability to change the picture is great. The performance of the TV - picture and sound- is very good. I am really glad I made the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame -- you enjoy art when TV is off

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy our Frame, having used it about a month. My wife has learned how to select a work of art digitally, alter the matting, and have it displayed when we're not watching the Television. Ours is the 55 inch version with a black frame around the outside. As Best Buy Geek Squad subscribers, we had the team out to do the installation above our fireplace. They not only installed the unit, but provided helpful guidance on using the controls. Overall, we're very pleased -- currently displaying free classic artwork (paintings) provided by SAMSUNG, and/or photographs we have taken over the years. We've shown off the Frame to our AirBnB guests, family, and friends. Overall -- great product if you love art.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks so beautiful and everybody think is a picture, I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and magnets make it very easy to assemble

    I would recommend this to a friend
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