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Williston, VT 05495
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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 126 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, appearance, and design of the 55” The Frame Customizable Bezel. Many find it easy to use and appreciate the available color options. However, some customers feel the product is overpriced and would prefer a different size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 126 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect Frame

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, looks great. Don't go with an off-brand, this one is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Everyone notices

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame is a very nice touch to a thin television, everyone always nltices and comments about it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture, great addition to our living room .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has a beautiful picture . It is very clear. I love the art that is on when we are not using the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition to a Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel looks great on the Frame TV. Perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great aesthetic for TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color, looks like real wood. Awesome addition to the samsung frame. Can be tricky to mount alone onto the Tv. Uses magnetic connection to latch on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Frame Bezel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you want to change the color of your TV to coordinate with furniture

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, you can probably get a better screen if the need for an art piece or the flush mount is not important. BB installers took about 2.5 hrs to install the newer bracket style and there are a few extta holes they drilled into the wall erroneously (thankfully hidden by TV) while lining thigs up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing pictures

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live this TV and the mount. We added an additional frame to give more of an art work. The selection in the gallery is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I like it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, must have and easy to use. I would recommend highly

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great frame for the Frame TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install and looks great Makes TV look like a real painting

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel makes the tv look so finished. It was easy to attach - it’s magnetic and just sticks on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Frame Tv. Love them. When my other TV’s go out they will be replaced with the Frame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Was exactly the look we were going for. Very happy with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup and really enhances the TV. Would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never delivered bad customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience - items never arrived, you sent a picture of a delivery to another address an apartment building?? I live in a house and Best Buy customer service is doing nothing for me.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AmyB,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have any questions or need help once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Frame beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frame it makes it look way more like a picture then a tv..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you to the Besy Buy team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung Frame 55” TV during the “Presidents’ Day “ sale. I purchased the Best But Total Tech as well. The Frame TV offers the Art Store feature which I believe is unique to this TV. The Geek guys delivered and installed the TV. I am very satisfied with both the TV and the Best Buy team. Thank you all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bezel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the black TV white around the edge. It is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it on sale, love how it looks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bit fiddly to install so the corners line up perfectly. Go slow, don't force anything, and you'll be fine. Once it's in place it makes The Frame look so much better. Feels a bit expensive at full price; on sale I was very happy with the value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and modern frame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color, easy to attach. Very happy w my purchase.

    I would recommend this to a friend
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