Customer Ratings & Reviews
- Model:
- VG-SCFA55BWBZA
- SKU:
- 6454272
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the picture quality, appearance, and design of the 55” The Frame Customizable Bezel. Many find it easy to use and appreciate the available color options. However, some customers feel the product is overpriced and would prefer a different size.
This summary was generated by AI based on customer reviews.
Get it on sale, love how it looks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little bit fiddly to install so the corners line up perfectly. Go slow, don't force anything, and you'll be fine. Once it's in place it makes The Frame look so much better. Feels a bit expensive at full price; on sale I was very happy with the value.
I would recommend this to a friendEasy and modern frame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color, easy to attach. Very happy w my purchase.
I would recommend this to a friendNever delivered bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience - items never arrived, you sent a picture of a delivery to another address an apartment building?? I live in a house and Best Buy customer service is doing nothing for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmyB,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have any questions or need help once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Cons mentioned:Size
ok, it's a frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh, nothing special after the wait. could be larger, looks like a basic low cost frame.
No, I would not recommend this to a friend - Cons mentioned:Price
Great but should have been included.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needs it to make the product complete. Should have come in original box though. Too expensive full price
I would recommend this to a friend All is well now. Hope it continues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buffered every 2-3 minutes at first so I could watch nothing. Geek squad came and recommended different router. It worked.
I would recommend this to a friendStill waiting for it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks cool have not got it in the mail yet. The first one came broken and had to return
I would recommend this to a friendBrand response from Samsung
Posted .AndrewHir,
I'm very sorry to hear that your Frame Bezel was delivered damaged and that you are still waiting for a replacement. We recommend contacting Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved quickly.
If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Bezel review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great with our Frame TV - works well with the size and coloring
I would recommend this to a friendTv frame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give 4 stars as the wood is so fragile and costs so much.
I would recommend this to a friendBetter then nothing, but not worth it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For about $150 was expecting a better material and a better fit. From 5+ feet away it does the trick. But its cheap plastic that has gaps in each corner. If i had to do it again i would spend more for a real wood with better fitment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AdamW,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us again and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung Bezel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item did come damaged the first time with a crack in the frame. After some time on the phone with BB they did ship a replacement. Second time around all was good.
I would recommend this to a friendExcellent decor for your home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for our living room decor. I also go the bezel to match our mantle and we love it. We use it more as frame than a tv.
I would recommend this to a friend- Pros mentioned:Design, Picture quality
Wonderful addition to my home!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a beautiful looking television. Picture is great and it looks nice on my wall.
I would recommend this to a friend Beautiful TV with amazing art work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful tv and even got samsung tv channels. Wall art is gorgeous so much to choose from. Easy to maneuver. I am so happy with my purchase.
I would recommend this to a friend- Pros mentioned:Design
Nice Touch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of the white frame, it's a little tricky to install, and I wouldn't say the corners are perfectly flush, but it definitely elevates the look of the TV
I would recommend this to a friend Great tv!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV and our guests are amazed! Just be prepared for hanging flush!
I would recommend this to a friendNice!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. I got this to install to my frame TV! It looked well but the joints did fit well
I would recommend this to a friend- Pros mentioned:Picture quality
Frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice if you want to match it to your other frames or decor. I did not need it since the black around the TV was sufficient. I used the mat included in the picture app to make my pictures look amazing!
I would recommend this to a friend Fram
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay frame if you aren’t looking for something to stand out
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaytonM,
Please give us the opportunity to gather additional information from you to best assist with your experience. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Store manager resolved the problem with the pictur
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store manager resolved the problem with the picture frame
I would recommend this to a friend
