Customer Ratings & Reviews
- Model:
- VG-SCFA55WTBZA
- SKU:
- 6454274
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the picture quality, appearance, and design of the 55” The Frame Customizable Bezel. Many find it easy to use and appreciate the available color options. However, some customers feel the product is overpriced and would prefer a different size.
This summary was generated by AI based on customer reviews.
Samsung frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to the frame tv. Not the easiest to install though.
I would recommend this to a friendFragile material
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The frame looks good around TV but is overpriced for the quality of wood. Very fragile.
No, I would not recommend this to a friendfame doesnt fit perfectly and is flimsy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The frame does not sit perfectly on the corners and is a bit flimsy. While it gives a nice aesthetic, the quality needs improvement to ensure it fits exactly to the 1 TV it is made for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MattB,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Frame
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it on dec 4th. Never got it. Took over a month to get my money back Poor customer service all around
No, I would not recommend this to a friendBrand response from Samsung
Posted .JessicaS,
Please know you are leaving a review for the Frame Customizable Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
- Pros mentioned:AppearanceCons mentioned:Size
55" samsung frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bezel is to thin, in picture it seems to cover 3 inches into screen. it only covers the black part of the frame, about 1/2 inch. but it makes it look nicer.
No, I would not recommend this to a friend Great product to make your Frame TV shine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes our frame TV look that much better. The exact color my wife wanted to really bring our house together.
I would recommend this to a friendNo service, no help, no frame!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered frame in package with TV. Both items delivered separately. Frame was delivered to wrong address and returned to Best Buy. After spending over 1 hour at the store and the same amount of time on the phone with the “service dept.” I was hung up on by them. Will never buy from BB again. Still no frame.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidM,
Please know you are leaving a review for the 55" The Frame Customizable Bezel, not the service provided by Best Buy. We recommend contacting your local Best Buy for assistance. If you'd like additional help when you receive your Bezel, please reach us via Facebook, Chat (on Samsung’s website), or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Perfect gift to one’s self
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Christmas gift to myself. I absolutely love the white Frame in my white office.
I would recommend this to a friendRequired Addition to the Frame TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its amazing how removing the black bezel from a TV can really transform how it looks. We are absolutely in love with how the white looks. You can't purchase a Frame TV without purchasing one of the frames to really transform how the TV looks.
I would recommend this to a friend- Cons mentioned:Price
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frame was flimsy and did not fit correctly. It was also quite expensive as an accessory to an already expensive television
No, I would not recommend this to a friend - Pros mentioned:Appearance
Not a fan of this tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with this tv. It looks nice but that is about it. I watch antenna tv and with this tv I lost all of my favorite free channels. Not a app person so not for me.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Beautiful Art
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV to display. So many apps and ways to watch programs.
I would recommend this to a friend Major Issue with Delivery on this Item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Delayed several times and after several orders. I ordered on Amazon and it came in 2 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlexanderL,
Please know you are leaving a review for the Frame TV Customizable Bezel, not the delivery service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung products, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Very Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The items arrived broken, I requested a change, after 2 months I don’t have received an answer
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristianF,
I’m sorry to hear of the issues you’re having with your Frame TV Bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Great Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is all about not watching it. As for a TV its average, but for being a piece of furniture its great.
I would recommend this to a friendFinishing Touch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy upgraded to "Framed Art" TV. Added c lol say looking edge to frame and a more polished effect.
I would recommend this to a friendMisleading dimensions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv dimensions are not accurate to the depictions provided. Television sound quality lacks in audio experience. overall dimensions and sound are not being advertised as sold. The format in which the tv is being advertised is misleading for an American consumer.
No, I would not recommend this to a friendLooks great, but not a very good TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is all looks and very little function. It looks great on the wall, but daily use of the TV brings out its shortcomings... the Tizen Operating System is an absolute joke. It's laggy, it crashes frequently and just feels like something that isn't ready for the real world. My advice would be to spend this amount of money on a much better TV (without the Tizen Operating System) and spend a bit more on a nice, shallow wall mount bracket. In the long run, you'll be happier.
No, I would not recommend this to a friend- Cons mentioned:Price
Over Priced and under stated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced for what it is. Easy to assemble but not well made as the corner clips that hold the frame together do not stay in their slots and keep fally out.
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The frame looks no different than the frame that is on the TV. I thought it would be wider and noticeable
No, I would not recommend this to a friend
