Customer Ratings & Reviews
- Model:
- LS57CG952NNXZA
- SKU:
- 6549291
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the expansive screen size and overall performance of the 57" Odyssey Neo G9 monitor, finding it excellent for both gaming and productivity. The monitor's high resolution and refresh rate contribute to a seamless and immersive experience. While some users noted minor issues such as a demanding optimal viewing angle, potential for dead pixels, and the absence of built-in speakers, the monitor is still well received.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Gildardo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great moniter worth it use it for gaming and work project
I would recommend this to a friend Everything I wanted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is truly a cutting edge of technology. Fantastic for gaming and productivity.
I would recommend this to a friendGreat monitor for gaming and productivity.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Title says it all. Expensive, but worth it. I am satisfied with this purchase
I would recommend this to a friend- Pros mentioned:Screen size
Broke after a few months, Samsung is a nightmare
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My monitor went black after using it for a few months without any warning. There had been times where the screen would flash, or there was really bad banding, but usually a restart would clear that up. This time, it was completely dead: no on screen interface, no switching when the KVM was used, nothing. Trying to get Samsung to fix it has been a nightmare, multiweek process with techs coming out only to discover the parts they had been sent didn't fix the problem. Calling Samsung support has resulted in four hang-ups in the past 3 hours trying to talk to someone about replacing it. When it worked it was a great monitor, but do not buy this monitor until the supply chain and manufacturing defects have been worked out. Since it looks like other suppliers have their own versions of this on the horizon, wait for reviews on those before considering this monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Odyssey Neo G9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Pros mentioned:Overall performance
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best monitor ever! Quality for work or play. Day or night.
I would recommend this to a friend - Cons mentioned:Noise level
Tapping noise from inside the monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor has started to make a noise from the inside, i called best buy customer support and they said that i was it was 2 months over my warranty. I had it for just 1 year and 2 months. $2000 monitor wasted
No, I would not recommend this to a friendBrand response from Samsung
Posted ."Thank you for your review. We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns. We also recommend you contact Best Buy directly for assistance in correcting the situation. If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. "
Worth it if you get a working one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I ordered the screen died within an hour. Got a replacement and it has been great so far. Driving and fantasy games are really immersive and being able to Picture in Picture two devices at 4k is awesome
I would recommend this to a friendgreat gaming monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has replaced 3 monitors. the processing speed is second to none. Ease of operation is simple. The only draw back is that there is no remote to access the settings better...
I would recommend this to a friend- Cons mentioned:Dead pixels
Flawless unit, Great Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding! I got lucky with no dead pixels. Love it
I would recommend this to a friend - Pros mentioned:Resolution
Great Monitor Marred by QC Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and the form factor. The resolution is amazing! Reason for the reduced score is the screen has visible diagonal lines across the whole surface. Just poor QC. Hopefully will be able to get that repaired and then I'll love it.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
the best monitor for coding
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it increase my productivity, i can split the monitor in 3 windows
I would recommend this to a friendLove this monitor! Best out there!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is for the serious work or gamer... easy connections, easy to utilize multiple sources and have them shown on screen at same time! What a game changer!
I would recommend this to a friend- Pros mentioned:Overall performance
Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor out of the box. No issues with it yet.
I would recommend this to a friend Samsung Specs are False Advertising
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviewers say you need the AMD card to get 240hz. However, Samsung lists very specific specs where HDMI 2.1 will work. I have a professional Quadra card in my laptop. I checked with Dell and it had the exact specs stated on Samsung’s site. I also checked with Best Buy. Best Buy was clueless and just said a card for 2014 would work. Sadly, now Samsung is telling my they falsely advertised the HDMI. The monitor literall says 120hz on the HDMI connection. It’s still an awesome monitor, but it’s not what they say it is. When i questioned Best Buy about it they said they can’t support me because I bought it online but it had to be delivered to the store (their restriction) and so I must get support only from the store. It’s too big to move back and forth. Best Buy also messed up my order so I had to drive another hour each way to pick it up. This is what we with total tech support are paying for????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention, as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products.
If there is anything we can do to further assist, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Pros mentioned:Screen size
Great monitor. HORRIBLE customer support. 0/10.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT ORDER FROM BEST BUY. YOU NEED GOOD SUPPORT FOR A $2,500 MONITOR. Immediately upon plugging it in I noticed 2 broken pixels - bright as day - red and green like Christmas. This thing is MASSIVE. The box is the size of a coffin. Geek Squad refused to come repair it. I spent 2 hours on chat with support trying to arrange a replacement, repair, ANYTHING. They told me “no” at every corner. I have the screenshots that make them look like a joke. It came down to - I have to pack this massive thing up that took 2 hours to install, I have to drive it to the store, and I have to HOPE that they have them in stock for a replacement - otherwise I’m out of a computer until they have them because, again, it IS THE SIZE OF A COFFIN AND I HAVE TO BRING IT TO THE STORE. I spent 5x the national monthly rent average at my local Best Buy this year (whose shelves are mostly empty) and this monitor was the last dollar this company ever gets from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Good………..But could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an incredible monitor- massive and definitely has great visuals. Proper setup is required to achieve the best possible viewing. My only wish is that they accurately conveyed this sentiment.
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to hear you've had an overall positive experience with your Odyssey Neo G9 Monitor.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Great monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad thing is that most video cards do not support 240htz screen at max resolution. Not even the 4090TI.
I would recommend this to a friendSamsung odyssey G9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for games, and overall a great choice, I've been enjoying this monitor very much.
I would recommend this to a friendGreat PC monitor, not great Mac monitor.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent monitor for those looking for dual 4k output from a PC. If you have a M1 MAX or lower Mac however, you are in for a world of pain. Recommended only for PC users.
I would recommend this to a friendgreat picture, required wall mount
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality and functionality but like any massive moniter it has a very large mounting base so it almost requires a wall mount or massive desk
I would recommend this to a friend