Customer Ratings & Reviews
- Model:
- LS57CG952NNXZA
- SKU:
- 6549291
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the expansive screen size and overall performance of the 57" Odyssey Neo G9 monitor, finding it excellent for both gaming and productivity. The monitor's high resolution and refresh rate contribute to a seamless and immersive experience. While some users noted minor issues such as a demanding optimal viewing angle, potential for dead pixels, and the absence of built-in speakers, the monitor is still well received.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Tapping noise from inside the monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor has started to make a noise from the inside, i called best buy customer support and they said that i was it was 2 months over my warranty. I had it for just 1 year and 2 months. $2000 monitor wasted
No, I would not recommend this to a friendBrand response from Samsung
Posted ."Thank you for your review. We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns. We also recommend you contact Best Buy directly for assistance in correcting the situation. If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. "
- Pros mentioned:Overall performance
Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor out of the box. No issues with it yet.
I would recommend this to a friend - Pros mentioned:Screen size
Great monitor. HORRIBLE customer support. 0/10.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT ORDER FROM BEST BUY. YOU NEED GOOD SUPPORT FOR A $2,500 MONITOR. Immediately upon plugging it in I noticed 2 broken pixels - bright as day - red and green like Christmas. This thing is MASSIVE. The box is the size of a coffin. Geek Squad refused to come repair it. I spent 2 hours on chat with support trying to arrange a replacement, repair, ANYTHING. They told me “no” at every corner. I have the screenshots that make them look like a joke. It came down to - I have to pack this massive thing up that took 2 hours to install, I have to drive it to the store, and I have to HOPE that they have them in stock for a replacement - otherwise I’m out of a computer until they have them because, again, it IS THE SIZE OF A COFFIN AND I HAVE TO BRING IT TO THE STORE. I spent 5x the national monthly rent average at my local Best Buy this year (whose shelves are mostly empty) and this monitor was the last dollar this company ever gets from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Love this monitor! Best out there!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is for the serious work or gamer... easy connections, easy to utilize multiple sources and have them shown on screen at same time! What a game changer!
I would recommend this to a friendSamsung Specs are False Advertising
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviewers say you need the AMD card to get 240hz. However, Samsung lists very specific specs where HDMI 2.1 will work. I have a professional Quadra card in my laptop. I checked with Dell and it had the exact specs stated on Samsung’s site. I also checked with Best Buy. Best Buy was clueless and just said a card for 2014 would work. Sadly, now Samsung is telling my they falsely advertised the HDMI. The monitor literall says 120hz on the HDMI connection. It’s still an awesome monitor, but it’s not what they say it is. When i questioned Best Buy about it they said they can’t support me because I bought it online but it had to be delivered to the store (their restriction) and so I must get support only from the store. It’s too big to move back and forth. Best Buy also messed up my order so I had to drive another hour each way to pick it up. This is what we with total tech support are paying for????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention, as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products.
If there is anything we can do to further assist, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Good………..But could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an incredible monitor- massive and definitely has great visuals. Proper setup is required to achieve the best possible viewing. My only wish is that they accurately conveyed this sentiment.
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to hear you've had an overall positive experience with your Odyssey Neo G9 Monitor.
Thank you for your feedback to help us improve our products and services. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Great monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad thing is that most video cards do not support 240htz screen at max resolution. Not even the 4090TI.
I would recommend this to a friendSamsung odyssey G9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for games, and overall a great choice, I've been enjoying this monitor very much.
I would recommend this to a friendGreat PC monitor, not great Mac monitor.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent monitor for those looking for dual 4k output from a PC. If you have a M1 MAX or lower Mac however, you are in for a world of pain. Recommended only for PC users.
I would recommend this to a friendgreat picture, required wall mount
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality and functionality but like any massive moniter it has a very large mounting base so it almost requires a wall mount or massive desk
I would recommend this to a friendWorth the upgrade !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing graphics & i have no issues at all! Too big to game play tho so i split the screen lol DP cable may be the only issue its too short but easily replace it lol
I would recommend this to a friendMike 57 Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You lowered the price by $ 200.00 after I Pd $1999.00!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my favorite monitor of all time. Nothing justifies it till you use it live. Very happy.
I would recommend this to a friendneo monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything is fine on monitor but the backlight on the backside of monitor is not bright
I would recommend this to a friendAmazing monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received monitor a few days later than expected, but so far the monitor is amazing.
I would recommend this to a friend2nd one that has died on me. Return window passed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love paying $2500+ on a profuct to die on me days later. I went thrpugh all the hassle of gettong another one and now it has died a month later as well. There is a serious power issue with this monitor and there should have been a recall. Now, im stuck with a paperweight waiting on Samsung repair. I am not a happy customer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Neo G9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
No issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had any issues like some people have had. It works and looks great!
I would recommend this to a friendgraphic slow respons
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.graphic slow response unless a strong cpu for the computer
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to hear you've had an overall, positive experience with your Odyssey Neo G9 Monitor. Thank you for your feedback to help us improve our products and services.There maybe a variety of reasons why you are unable to achieve the desired refresh rate such as PC/console limitations and your connectin type. We also suggest updating the firmware on your device, adjusting in-device display settings, monitor settings, and in-game settings. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun). Your thoughts and opinions are very important to Samsung.
The Samsung - 57" Odyssey Neo G9
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not open the the monitor yet. But This one is the one I want !
I would recommend this to a friendBest screen in country
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is amazing everything about this thing is amazing
I would recommend this to a friend