Customer Ratings & Reviews
- Model:
- LS57CG952NNXZA
- SKU:
- 6549291
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Features
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the expansive screen size and overall performance of the 57" Odyssey Neo G9 monitor, finding it excellent for both gaming and productivity. The monitor's high resolution and refresh rate contribute to a seamless and immersive experience. While some users noted minor issues such as a demanding optimal viewing angle, potential for dead pixels, and the absence of built-in speakers, the monitor is still well received.
This summary was generated by AI based on customer reviews.
Do not waste your time getting this monitor.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has really bad syncing to the computer, and the quality is not as good as the OLED version of this. If you are thinking of just getting the 4K for it, it is not worth it. You are better off with the OLED model or the ASUS monitor that is 4K and OLED as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
It took a dump
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the monitors less than 2 weeks and now it wont turn on. I know it is getting power because my usb devices are still working. When it did work it was amazing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Neo G95NC Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor stopped working on day 2. Returned, best buy is very difficult to deal with during returns, I was denied a return twice after spending hours on the phone with support. Avoid this monitor and avoid large purchases in this store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this issue to our attention, as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Bricked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bricked on day 3, screen wouldn’t turn on and no reset methods work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Neo G9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Power Failure - Do Not Buy - Check Reddit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 57" Neo G9 has a serious issue. Died after 2 wks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Neo G9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
No good with 4090
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason it cannot process 240hz with Nvidia 4090. Only goes uo to 144hz
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the issues you have encountered with your Neo G9 monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
Still no refund or item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item in October and I still do not get it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry for the trouble you have encountered with your Neo G9 monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, we are very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Pros mentioned:Refresh rate
Immersive!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Playing games in a 32:9 aspect ratio is a sight to behold. Once you try gaming on this monitor you won’t ever go back! Sadly, there are only 3 viable graphics cards on the market that can drive this monitor in its full native resolution and refresh rate so i am stuck at 120hz until I can upgrade. Productivity has also shot up tenfold upgrading to this screen! My only major nitpick is it will not auto switch sources even with the setting turned on.
I would recommend this to a friend - Cons mentioned:Noise level
Nvidia users beware! Flickering
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this was my 2nd unit, 1st had weird popping noises that would not go away. So onto the huge negative! Gsync will cause flickering on this monitor! Im using a 4090 (custom wall mount water cooled loop) samsung was so focused on pushing for amd they failed to include a major feature on the monitors firmware! There is no vrr included on the osd! Only hdmi port 1 (locks 120hz 4k and 1440p as highest option) and display port (60hz 4k or 240hz 1440p) allow you to turn on gsync in the nvida control panel. (Other hdmi ports will not show gsync tab) i have done extensive testing on this monitor. Using the included cables and aftermarket dp 1.4 8k 60 vesa certified and 100 dollar bestbuy hdmi 2.1 8k cables.. in 2020 the launch of the g7 and g9s had this issue and it took 6 months to fix via firmware(adding a special vrr). Vrr is the missing factor. Which they do not have on the monitors osd.. so it will likely be fixed down the road. This is unacceptable though as samsung has had the prior products as a test bench! I do not reccomend buying this now, do your research. Its currently on version 1003 firmware which has not added vrr(also they do not put firmware note changes ) so if your a nvidia user i highly recommend you wait and research when this fix is updated! And turning off gsync is not a problem solver, you will get screen tearing, play cyberpunk you will see tearing on bilboards! Be a smart consumer and dont allow samsung to slip through the cracks without propetly supporting their products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing these issues to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
- Pros mentioned:Resolution
Great for productivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really massive resolution. My usuage is 90% productivity and 10% gaming. Running only at 120hz due to limits of the 4090 rtx, but its still really smooth and easy on the eyes. Text clarity is excellent. From a gaming standpoint, wow, its been amazing to have the massive field of view, though many games don't support this aspect ratio. In racing games, this monitor has been a game changer. To speak to the meta of samsung reliability, I've had mine running for a about a month now, and zero issues, sees daily use for at least 10hrs a day.
I would recommend this to a friend Satisfied but limited.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 3 Issues. 1. Reaching to MANUAL button to make frequent changes to the settings. This really needs to be a keyboard-command thing. 2. Timeout requires powering off/then on again to see the signal. I moved my 57 G9 power plug to a lightswitch. 3. Limited high-end input options. I push 3 machines towards it (sometimes 4), each with DP1.2. It can only take 1.
I would recommend this to a friend- Pros mentioned:Overall performance
Monster Monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son and he Loved it. Gave up his two 49" monitors for this bad boy :o)
I would recommend this to a friend Beware upgrading from dual monitor setups
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this monitor intending to replace my dual monitor setup which ran a PS5/Work computer on one side and a personal computer on another. I'm returning this monitor because it doesn't do this well! There is no VRR or HDR in PBP mode and you can't put one half of the screen in game mode for fast refresh. In PBP mode the PS5 runs at 60hz which, especially for a 2.5k monitor, is disappointing.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing these issues to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
The best 57" 4k display
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ultimate work/gaming monitor. Ergotron heavy duty monitor arm is a must.
I would recommend this to a friendseverely disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy from samsung direct, if you need to return an item they will drag it out over multiple months making excuses. It's been over 2 months and I still haven't been refunded my purchase. No offer to replace the defective monitor, told to file a police report, multiple hours on hold to be told "we're escalating the matter" and told "we'll respond within 3 business days" only to be dismissed. I don't know how to file a police report on something that is not stolen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to hear you have not received your monitor yet and apologize for the inconveniences you had. Your review was brought to the attention of our Customer Care Center. We recommend following up directly with Best Buy for further assistance. If still unresolved, please allow us to investigate further by contacting our support team via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).