Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get out of box and assemble and hook up...
I would recommend this to a friend - Pros mentioned:Picture quality
My 58" TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great, price was even better. Thank you
I would recommend this to a friend - Pros mentioned:Picture quality
No Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a warranty replacement for another Samsung 55" that stopped working after less than 2 years. I may have gotten a bigger screen, but the overall quality of the replacement was not comparable. Picture Quality is ok, but I expected a crisper picture quality from Samsung. Also, my TV has now made a few attempts to direct me to Samsung TV without anyone having touched the remote or TV...kind of odd and definitely inconvenient. For the price I guess it's okay, but as a warranty replacement to the TV I had I was very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LoisL:
Thank you for purchasing this Samsung TV. I am sorry that your experience with this TV did not meet your expectations.
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Great Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality picture! I am hooked on Samsung now
I would recommend this to a friend SAMSUNG TV's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the best TV that I have ever owned. The picture clarity is amazing. I always say there is nothing like a Samsung TV. Prior to purchasing this one, I had the 32" Samsung which I purchased 11 years ago. The picture is still amazing and the TV is still alive and kicking.
I would recommend this to a friendReally good tv. A little slow to respond sometimes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good tv. User interface is a little slow to respond, but I really like the user interface itself. you just have to be a tad patient when navigating the menus and UI. Other than that, I really enjoy all the features.
I would recommend this to a friendGreat, until it wasn't
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv until it isn't. 2 years in and the picture went out. After researching the issue, I found that it is a common issues with this model. Makes me sad
No, I would not recommend this to a friend- Cons mentioned:Remote control
Dim, Terrible Remote, Poor Volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a different tv! We've been using this for over a month now and it's the worst tv I've ever owned. The remote is terrible, absolutely terrible. The layout is miserable, to the point you have to use 2 hands to operate the ff, rw, play and pause functions. The remote must be aimed directly at the tv or it won't work. So i changed the batteries to be one's just to be sure. Nope, you still need perfect accuracy. I'm exactly 13' from the tv, not at all far. All my other remotes work perfectly fine. The brightness is barely acceptable at its brightest setting. I had to go in and change other picture settings to try and get it bright enough to watch. You have to turn the auto brightness off and it's only good in low light conditions. If there's any room brightness from sun or lights, then your watching a dim tv. The sound is ok, but you need to crank it up at times. The sound isn't a deal breaker, but it's not good. We bought a Samsung because we were told it's one of the better brands.
No, I would not recommend this to a friend Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is nice and what we wanted. The install/operation instructions were not as clear as we would have liked considering we are technologically challenged but we figured it out and got it work after buying an HDMI cable.
I would recommend this to a friendGot my 58 on an amazing sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't opened my new yet because we are moving in a couple of months but I'm glad I got her on an amazing deal. Sean was very knowledgeable and helpful with my decision on making my purchase. I love this best buy
I would recommend this to a friendEasy to set up and use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the sales team at Best Buy El Dorado, North Frisco, TX. They helped me find the TV I purchased, despite being reported as sold out on their online site. Delivery was on time, instructions in the package for assembly were helpful, and it has been in use since arrival.
I would recommend this to a friendFor that price, it’s great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good tv for the price. The picture isn’t as clear/vibrant as the QLED series we have in the entertainment room. And there is a small delay when first turning on the tv, but for the price, can’t beat it.
I would recommend this to a friendWaste of Money on this model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most user UNfriendly tv ever owned! Poor picture quality and placement on screen and IMPOSSIBLE to figure out on my own. Three times needing to unplug for one reason or another, everything factory resets and so, calls to customer service are needed to get it up and going again. Too big for me to manage myself or would return for another model. Feel it has to do with Tizen as first one owned with this and have always had good results from other Samsung models. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PerfectGift:
Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
It improves your apps performance as it frees up unused cached memory and closes background apps.
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Samsung 55 7000 series
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality pic. Don’t always look like a 4K pic quality Verizon fios not sure IF their cable service if 4K. Could be wrong but nice tv
I would recommend this to a friend Best Buy is Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with the unit and its price. Delivery was prompt and unit was received in good condition unlike the other store we bought first.
I would recommend this to a friendDo not buy unless you like SLOW televisions..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend that you absolutely stay away from this TV. I have been very disappointed in the overall performance. I'm not sure if it is a processor problem or a memory problem but Samsung did not put enough performance power in this TV to handle the smart functions it has. It takes FOREVER to load apps and the TV often freezes up as it thinks about the buttons you've pushed on the remote control. I can be on the menu screen and pushing the arrow buttons to select the features/apps I want and the TV will freeze for 15 to 20 seconds in between EACH button push. This makes dealing with it unbearable. A factory reset of the TV doesn't make it any better. Also, the wifi is painfully slow. I have a gigabit internet connection in my house and my router is the next room over. I can sit my computer next to my TV and receive WIFI speeds of 500+ Mbps. Yet, when I run a speed test on the TV, it may be running 3 or 4 Mbps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .UGAGuy2010:
I am sorry that you are experiencing issues with the performance of your TU7000 4K Smart TV.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. (1420.0 released on 1/5/21)
I hope this helps. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Bad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was good for a year then the black screen of death glad I had the protection plan
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Issue with screen flickering
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen randomly flickers. Would definitely recommend getting a sound bar. Pretty easy to use. Not worth the cost. Buy only when it’s either open box or on sale.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Trice:
If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.
Settings > General> Eco Solution> Ambient Light Detection
Settings > General> Eco Solution> Power Saving Mode
Settings > General> Eco Solution> Motion Lighting
Settings > Picture > Expert Settings > Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings > Support > Device Care > Self Diagnosis > Picture Test
I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Tv quality
Decent for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhh. Doesnt really stand out as far as the picture. I do like the menu and apps. A true smart tv.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Andre,
We appreciate your review of the Samsung TU7000 TV's picture quality. Please know the TV offers a few Picture Settings that may improve your experience.
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Picture quality
It’s ok for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV tends to lag when I press in apps and I’ve had problems with apps not working in the past. The quality of the picture is great though! Overall an ok purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KDKD:
Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some lag when navigating through your TV.
Have you tried Device Care option? Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions