Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Great upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Samsung tv for over 8 years So I decided I wanted a new tv with my unemployment because they gave me shmoneyyyyyyyyy. Gave it 4 stars because the first one came defective.
I would recommend this to a friendGreat TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box deal that was basically new. No problems so far in 6 months of use. Picture quality is up to Samsung standard. Only thing added was a 4 port HDMI expander as the tv only comes with 2.
I would recommend this to a friendSmall glitz
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had ut for over a year and works good. Have a small glitz will have to unplug it once every few months to get it to open up all the apps.
I would recommend this to a friendAwesome but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV but when I put the apps in the order I wanted them it never updated the order. It also loses my wifi signal. O have to unplug it it an plug it back in.
I would recommend this to a friend- Pros mentioned:Setup
Hardware is Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all I want to say that Samsung probably has the worst customer service I have ever experienced from all of the electronic giants. Before my tv gave out (had it for about a month) it was great. All the apps worked great, and it was pretty quick to set up. I give it one star because the tv's hardware does not last at all, and when you try to get in contact with them to try fix it or exchange it they give you the run around. Somebody attempted to fix it once, but he was unsuccessful because he was given a defective part from their service center. Once again the software on this tv is great and that's why I was interested in it from the beginning, but after this experience I will never buy another Samsung product because their products simply don't last. Also from my experience I learned that they will do everything in their power to not compensate you for your wasted time, and their terrible product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zoidberg:
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with us.
I apologize for the unfortunate experience you had in trying to resolve your TV issues.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
We ask that you please give us the opportunity to assist you by calling Samsung Customer Support. Again, my apologies for the inconvenience you have had. We do hope to hear from you.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Don't Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, Had for 2 yr, 3 mo. Quit working and to expensive to repair. Samsung has joined the low end quality crowd
No, I would not recommend this to a friendSamsung 58" 7000 series
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. I understand it isn't the higher-end model, but I still think Samsung's apps and UI is still horrible. I've noticed when watching several TV shows via the Samsung apps, the programs will randomly freeze and I'll have to bump the fast forward button to start program again. Game mode works quite well when playing on the Xbox One. For the price, it's an alright TV and I'd still recommend it. Just use a different app source, such as Apple TV, which I'm doing now.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Vince,
Thank you for purchasing the Samsung TU7000 and for your review. I am happy to hear you are enjoying the Game Enhancer features on your new TV. We appreciate your feedback regarding your TV's user interface, as well as the response time.
The interface issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV has several self-diagnosis tools built in that can also help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope this helps. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Short tv life
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage tv only lasted a couple years. Samsung didn’t stand behind it of course because it was outside of a year
No, I would not recommend this to a friendUHD misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was mislead on the picture quality. Poor compared to my precious Samsung Curve
No, I would not recommend this to a friendGreat for Mother-in-Law!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my Mother-in-Law and she loves it! She likes the smart features and all the additional channels that come with Samsung TV+.
I would recommend this to a friendGreat 4K UHD TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was breeze to mount it and get it going. Love the video quality and have been streaming netflix and prime videos. Would highly recommend to folks looking for a TV with all the bells and whistles and not wanting to over spend.
I would recommend this to a friendNice Cheap Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't really looking for a major TV Purchase, so this tv for the size and price requirements. No complaints so far.
I would recommend this to a friendBrand response from Samsung
Posted .Chris:
Thank you for purchasing the 2020 TU7000 4K Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Haven’t had it long enough to make a decision.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had it long enough to make a decision. So far so good. Very easy set up very easy to connect other devices to this. Haven’t seen any issues yet, and at this point I would buy it again.
I would recommend this to a friendsamsung
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this tv on may 2020.....and now nov 2022....i did get a geek squad protection for 2 years...it was expires....i think most of the tv only last for 2 years...no matter how expensive or quality brand name it does not last...this is the second time i got from bestbuy ...first one only last for 1 years and now this only 2 years...waste money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TeresaT,
We are very sorry to hear about your experience with the TU7000 TV. Please give us a call so we can troubleshoot exactly what is wrong with your TV. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Perfect for my home office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for my home office and couldn't be happier. I have several Samsung TVs of various Series purchased over the last few years and this by far has outperformed them all so far.
I would recommend this to a friendEnjoyable Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Manager of the store was wonderful. He understood what I had been through by the Geek Squad and helped me. Never criticized or made me feel stupid. The young man at Customer Service was awesome as well.
I would recommend this to a friendDecent picture for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Has really vibrant colors. I wasn't impressed with factory default picture settings but was able to fine tune them to my liking.
I would recommend this to a friendMeh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is "meh". I bought it in a pinch, as my previous tv had finally passed away. The interface blows and the power cord regularly wiggles itself free (without anyone or anything touching it), causing the tv to just suddenly cut off. I have had it for over a year now and have given it every chance I can muster, but I am going to have to move on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EKinder,
Thank you for your purchase and feedback on the Samsung TU7000 TV. Please know your feedback will be shared with our internal product teams.
In regards to your power cord, please make sure that you are pushing the cord fully into place on the back of the TV as it's very possible it is not in all the way. If you continue to have issues, please give us a call so we can assist you further.
Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung 58" Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are completely satisfied with this TV. Bob from the Geek Squad set it up for us and answered any questions we had. It was a very smooth transaction.
I would recommend this to a friendBest buying experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. I couldn't have asked for a better product and experience at Best Buy. The gentleman that helped me was so knowledgeable and helped us tremendously. Best place to buy any electronics you need.
I would recommend this to a friend