Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
samsung 21 ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Evan did a great job as usual. He always takes his time and make sure that you have all of the information and no all of the features of your new phone. He is a asset to the department and the company.
I would recommend this to a friendgreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv for the price. Best Buy was newly renovated and the sales associate was great
I would recommend this to a friendMy tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a problem picking it up at night . It was 15 minutes before closing and was refused by your personnel. It had to be picked up the next day.
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a beautiful TV and works very well. The sound is normal like most tvs. Only down side is there are not buttons on the TV. It's all remote.
I would recommend this to a friend- Pros mentioned:Picture quality
great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like the tv shows a great picture easy to set up the volume is horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .DEBBIE:
Thank you for sharing your user experience with this TV. I am sorry that you are not completely satisfied with its volume.
You may select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings. Home > Settings > Sound > Expert Settings.
(Instructions for configuring these modes and settings are found in the E-Manual(page 69-70):
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
If the issue persists, please reach out to us so that we can better understand your volume concern and provide troubleshooting.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great value. Clear picture.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our 5th Samsung TV and happy with this as the others. Briefly tried and LG and didn’t like the interface. Samsung continues to make it easier to simply cut the cable and we device free.
I would recommend this to a friend- Pros mentioned:Picture quality
good picture, very slow controls
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good picture - no complaints. changing channels, volume etc. often is laggy.
I would recommend this to a friend Overall it's good except it goes blank sometimes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen will go black and seem like it shut off then come back on I don't know if it because of the internet because the tv is all internet based.
I would recommend this to a friendBrand response from Samsung
Posted .Muukie:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry to hear that you are experiencing issues with your screen randomly going blank. There are a number of reasons this may be happening.
• Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV.
• Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources.
• Inputs setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue.
• Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue.
• Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved.
• Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed.
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Do your Homework
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I'm a lover of Samsung Tv's this one replaced a 7 year old 55" Samsung smart tv but the picture on the UHD 58" is not as good especially with darker backgrounds i.e COD night missions very hard to see even when messing with the picture settings and movies and with the lights off so if your looking for a cheaper ish replacement then this one okay but if your looking to entertain I do not recommend.
No, I would not recommend this to a friendGood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good TV for the price. I had little trouble to setup but it worked out.
I would recommend this to a friendGood value but not if picture quality is important
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price point but ended up too small for what we needed but also not great picture quality. Ultimately returned and went with QLED.
No, I would not recommend this to a friendTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Service providers, have been a great help. Very pleasant and willing to support whenever in need of help. I love my TV’s they both have such great clarity.
I would recommend this to a friendHard to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The internet connection gets disconnected every time the tv turns off. Tv is completely set up and I have to reset to connect to internet.
I would recommend this to a friendMy TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I ordered it on November 28th, my delivery was December 11th but didn't get it then. But I and very happy that I got it before Christmas. I love my tv other than that and I will order again!
I would recommend this to a friendNice tv for a bedroom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new replacement TV so we decided to buy this one and one other little nugget I did not know it had was you can pair your Apple headphones through Bluetooth and not disturb your partner.
I would recommend this to a friendBroken Tv. I can’t rate it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv and discovered it was broken. I took it back to Best Buy and it was refused. I left the TV with Best Buy without refund. My Tv was broken, I opened the box and discovered it was broken. I bough it from Best Buy open box. I am not happy. Tv was left in Best Buy Irving.
No, I would not recommend this to a friendMs Martin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with my recent purchase-58 inch samsung smart tv, i already had a good experience with another one that I purchased in the past and had no problems
I would recommend this to a friendGood for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for the price:) I was hoping for maybe better quality picture but considering that it didn’t cost a lot, we are happy with it.
I would recommend this to a friendGreat value
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for streaming my shows and movies. Would definitely pair with a sound bar for better sound but the tv is great!
I would recommend this to a friendOnly TWO HDMI Ports
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the amount of HDMI ports on this tv. It has only TWO! I have a blu-ray player, two video game systems, and cable tv, My older Toshiba tv had 5 or 6 ports. Thank god I don't need a Roku player. Hooking this tv up is complicated and at this point don't know how to do it. Not happy with the set up. I think they assume we all have bluetooth everything. I don't have the latest everything....sorry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TreBillis:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the number of HDMI port are important to us and will be shared with our internal design teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions