Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Glenn’s Erie TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv just wish the sound was better. It almost makes you have to but a sound bar.
I would recommend this to a friendExcellent value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv you are getting for the money you spend is excellent. I was quite surprised by the quality at such a low price. The difference in quality from even just 4 years ago is huge.
I would recommend this to a friendBudget TV is meh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a decent tv for the price but if you’re wanting vivid 4k, this isn’t the model. This tv had backlighting from the top and bottom so the middle of thr screen is often duller than near the top or bottom edges. Its probably best to use a Firestick, Roku, Nvidia Shield or Apple device rather than the “smart” application that comes with this model. You’ll also have to make a Samsung account if you use the internal smart function. The smart tv function is clunky and much slower than other devices you can hook through the hdmi ports. Overall, again, for the price its “ok” to “meh”. I should’ve just spent another $200-$300 to go up a model to get a more vibrant picture that doesn’t have a jittering effect when things move on the screen quickly. This tv is definitely a low end budget tv and its certainly better thsn my old 50” Sharp 1080p tv but thats not saying much. Save a little more to go up a model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .VruKatai:
I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products.
If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
- Pros mentioned:Picture quality
Samsung class 7 series
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality TV, nice and clear picture good brand.
I would recommend this to a friendBrand response from Samsung
Posted .JJ2020:
Thank you for purchasing this Samsung TV. I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
Thank you for choosing Samsung.
~ Samsung Advisor
Samsung 58 in. TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it a lot. The only I'm not so happy with is the volume. Can turn it up to 12 and still not loud at all.
I would recommend this to a friendIt’s an ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for a bedroom. The first one I purchased was defective. I exchanged it with no problems and the new one is ok so far.
No, I would not recommend this to a friendBob
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung sales person was Adam in Bakersfield at the Rosedale store. He was an excellent salesman and walked me through all the stuff on the Samsung TV.
I would recommend this to a friendNOT WORTH WITHOUT PROTECTION
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv only has a life span of about 1 years. 1 st purchased 3/2021 and TV went out 3/2022, Geek squad protection replaced with same model and here we are again 8/2023 and TV is yet again NOT WORKING. Samsung needs to do better.
No, I would not recommend this to a friendMy awesome samsung tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great playing tv. Love how my phone easily connected to it. The free samsung tv channels is just icing on the cake. I just wish it had some local channels.
I would recommend this to a friendPicture perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best you can get at this price.lost one star because of the remote it should be more user friendly .
I would recommend this to a friend- Pros mentioned:Picture quality
Bought it on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt have many connections. Only 2 hdmi ports. Other than that, good quality.
I would recommend this to a friendBrand response from Samsung
Posted .Smurf817:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the number of HDMI ports are important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Beautiful Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture tv turns off randomly very picky on what is connected to it
No, I would not recommend this to a friendBrand response from Samsung
Posted .kurtthebuilder:
Thank you for purchasing the Samsung TU7000 TV and for your review. If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- Settings > General > Eco Solution > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
Also, please be sure you have the latest firmware update. (1420.0 released on 1/5/21)
If the TV continues to turn off by itself continuously, please contact our TV Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
My tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far its good. Had some trouble getting cable connected anand had to call a technician,.but worked out.
I would recommend this to a friendAmazing Graphics
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This flat screen is so great... Fantastic for movies and my PS5. Graphics are AMAZING. If you haven’t gotten yourself one. You are definitely missing out....
I would recommend this to a friendNice Television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a bit dark, but very good for the price. Sits nicely. Doesn't wobble.
I would recommend this to a friendGreat Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. Factory settings should be better, took a lot of time to tweak the picture and the sound to perfection.
I would recommend this to a friendENJOY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE ENJOY IT VERY MUCH IT IS A PERFECT SIZE AND THE GUYS FROM GEEK SQUAD WERE GREAT. THEY KNEW EXACTLY WHAT THEY WERE DOING AND THEY HAD IT UP AND GOING IN NO TIME
I would recommend this to a friendDecent TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little TV for bedroom or for the kids. Resolution Is above average. You get what you pay for.
I would recommend this to a friendOdd size tv!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard of a 58” tv. Wanted 55 or 65. Got a 55 inch instead but still thinking about getting a 65 inch instead.
I would recommend this to a friend- Pros mentioned:Picture quality
A decent tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are bit off but a big screen is nice. The menu is a bit laggy but useable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tewwep:
Thank you for purchasing the Samsung TU7000 4K Smart TV.
I am sorry that you are experiencing lag when navigating through your menu. Have you tried Device Care option?
Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps.
There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this article for a detailed description:
https://www.samsung.com/us/support/answer/ANS00079295/
I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions