Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is pretty average for this class of TV. The 4K display is just too dark. But I really hated the Samsung Smart TV interface. It is a pain and the remote is terrible. I returned it an purchased a 65in TCL 5 Series which has a better picture for a little more money. The ROKU interface is infinitely better even if the ROKU remote is basic as always.
No, I would not recommend this to a friendBrand response from Samsung
Posted .togacuse:
Thank you for sharing your review of the Samsung TU8000 TV. I am very sorry that you were not completely happy with the brightness and interface of your TV and have decided to return it. We also appreciate your feedback regarding the remote.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Too soon, too high.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv! Reasonable price but of course the price was cut after I bought it.
I would recommend this to a friendGeek Squad installations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is great. Hooking everything up, setting up your remotes and all your devices is well worth the expense.
I would recommend this to a friendGood value for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice smart TV, however remote is very small in regard to the buttons. Wished the remote buttons were more lit. Overall very please with the TV.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it is a good tv wish the volume was higher have to turn It up high other than that is is a good tv
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has amazing specs towards the way it plays but when it comes to the audio it is not the best
No, I would not recommend this to a friendGreat television at a great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful led display with an easy to use smart tv interface. No need for any additional Amazon Fire stick, google, etc cords hanging behind your tv.
I would recommend this to a friendSamsung tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my samsung 58" tv. It is a good tv for the price. The only thing I wish is for more apps.
I would recommend this to a friend58" tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the tv very much but haven't been able to set up the WiFi on it yet. We live the sound bar
I would recommend this to a friendGreat value- picture quality and price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value- awesome display, light and thin. Will continue to purchase Samsung TVs.
I would recommend this to a friendGreat Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits my needs very well ! I am very pleased with all that it provides. I had great customer service in making my decision.
I would recommend this to a friendExcellent product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV in the mornings, the afternoons & in the middle of the night. Come to think of it, I really watch a lot of tv. This one is just so nice.
I would recommend this to a friendGreat Samsung Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv only thing missing was more hdmi port to be used
I would recommend this to a friend- Pros mentioned:Picture quality
It can be glitchy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was slightly glitchy but the picture quality is nice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rosie:
I am sorry that you are experiencing issues with your TU7000 4K Smart TV.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope this helps. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv Best Buy had what I needed and the people where great helping me.
I would recommend this to a friendSmart TV and sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience. Sales associate was great and the geek squad that did the installation was courteous, prompt, and professional.
I would recommend this to a friendAwesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Replaced our decade old Samsung wit this one. I am expecting the same service thata our old Samsung provided.
I would recommend this to a friendGreat TV for the kids room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does all it needs to do, the "smart" features are a bit on the slow side, fixed by using a firestick.
I would recommend this to a friendSansung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clerk was patient and very courteous. The couple who delivered our TV were very nice and helpful. We love our TV.
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our purchase and with the sales people on line when we purchased the TV. Loved the curb side pickup with the virus going strong.
I would recommend this to a friend