Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Samsung 58
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my television. The Service was Great. The sales person was Professional and the Geek team was very helpful a d patient with me.
I would recommend this to a friendUpgraded!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an upgrade from my previous purchase. I had to return due to the picture on tv becoming pixelated
I would recommend this to a friendGood price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the brand like this its a good buy and good price what a deal.
I would recommend this to a friendSo far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned it for about a month and no issues so far. I really like the thin bezels all around, and connectivity has been good thru ethernet.
I would recommend this to a friendFrustrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a brand new 58" tv and was shocked to find that instead of receiving a pair of right and left legs, I received 2 right legs. I tried to make it work because I was in such denial that this happened. Ultimately, I'm extremely disappointed in the fact that it was closed boxed and that I am having trouble with the return process as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marie,
I apologize for the inconveniences you have had with the missing stand leg.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to us via any of the following so that we can send you a replacement:
1) Phone: 1-800-SAMSUNG
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We hope to hear from you soon and assist you with a satisfactory solution.
-Samsung Ambassador
Samsung - 58" Class 7 Series LED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good clarity and easy to wall-mount. Noticed a slight delay when switching the apps.
I would recommend this to a friendAirplay does not work great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works great but we mainly use it for Apple Airplay. It worked for the first couple weeks but now we have to reset the TV back to factory settings in order to get the Airplay to work temporarily. When connecting to settings the screen goes black then times out and says cannot connect due to service interruption.
I would recommend this to a friendBrand response from Samsung
Posted .badapple:
I am very sorry you are experiencing issues using Apple AirPlay after having used it fine for a few weeks. You may want to check your network connection. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Issues with the hdmi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I go to change what source I’m using, the TV goes completely black. I regret this TV.
No, I would not recommend this to a friendBest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great experience great purchase great people got the geek squad to come in and set it up
I would recommend this to a friendgreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the installer was very professional and made no mess. Very helpful showing me how to work the new remote and finding the new programs.
I would recommend this to a friendQuite amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is really great especially for the price. We were all blown away by the screen and the speakers are actually really good.
I would recommend this to a friendSamsung 58” Crystal HD
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately my old TV cracked while I was moving. But as usual Samsung does not dissatisfy you with the varied Range of product.
I would recommend this to a friendThumbs up
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bang for your buck. Only setback is that it is very slow when loading an app
I would recommend this to a friendBrand response from Samsung
Posted .Hi Elvis,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the slow response time when loading apps on your TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
I hope this helps. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Needed a new tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sharp TV went out after about 4yrs. Bought a new Samsung and so far so good.
I would recommend this to a friendTV WITH HANGING DEVICE - WE ARE HAPPY WITH IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT TV AND SERVICE WOULD BUY AGAIN AT BEST BUY VERY GOOD EXPERIENCE WITH ORDER ON LINE AND DRIVE UP PICK UP . VERY SATISFIED . THANK YOU
I would recommend this to a friendGreat TV, great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A really nice television for the cost. The built in apps (i.e. Netflix, etc) work really well and streaming video works excellent!
I would recommend this to a friendVery good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the tv for one month. So far it’s very good. Haven’t had any problems with it.
I would recommend this to a friend58 more like 69
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Es good, once there was a man whk lived with the coyotes in the desert
I would recommend this to a friend- Pros mentioned:Picture quality
Welp, that's a goner...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great TV for me ... at first. It's been 14 months--2 months past warranty--and it no longer turns on. It started with horizontal lines at the bottom, then just stopped working altogether. I've gone faux techie trying to fix it--Googling the how-tos, unplugging and re-plugging, chatting with bots on the Samsung website... If you get a warranty, this is a great TV while it lasts. But if you factor that warranty into your purchase price, maybe just buy something a little nicer (with a longer shelf life).
No, I would not recommend this to a friend Great TV, great price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV at a good price, but it could use a few more HDMI ports, especially an eARC port.
I would recommend this to a friend