Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
I am happy an satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy because I bought the thing what I need and I like it also it was easy to setup so thanks so much.
I would recommend this to a friend- Cons mentioned:Reliability
Already needed warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One and a half months later and I have had to call Samsung for warranty work. Without warning the TV just start turning on and off. That is all it will do. Turns on, 10ish seconds later, turns off, then repeat. I had to unplug it to get it to stop. The timing for repair is very frustrating as well. Have to wait 10 days between when I reported the issue, to when someone can get here to look at it. Very upset, wish I could return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Berto:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing power cycling issue.
Please try a few trouble-shooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/
5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to
Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
I hope these troubleshooting steps help while you are waiting for your service appointment. If you have any other questions or need assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Excellent resolutions, worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a samsung, you know samsung is one of the best brands
I would recommend this to a friend58 in TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Buy here at Best buy. Bought for my son
I would recommend this to a friendTV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems good so far. . . .
I would recommend this to a friendWorth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ayo free tv comes on it. Cut cable without having to deal with Direct TV (copyrighting this sloagan)
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was good deal. Was good. Turned on good. Shuts off good.
I would recommend this to a friendFinally a tv I can see
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great brand the price felt like I stole the thing.
I would recommend this to a friendTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice TV. The delivery guys were GREAT. The actual Best Buy ordering and delivery was awful.
I would recommend this to a friendSatisfied
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture for a decent price! Happy with our purchase!
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Television Samsung never disappoints. Crystal clear 4k at an awesome price look no further.
I would recommend this to a friendLove It! Love It! Love It! Love It! Love It! Love
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love It! Love It! Love It! Love It! Love It! Love It! Love It!
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was wonderful customer service! Love tv! I really appreciate the help received during visit!
I would recommend this to a friendBeautiful picture/great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for the deal and the prior reviews. Hooks into internet to watch streaming shows with ease.
I would recommend this to a friendSamsung TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has always made quality TVs. This one is no different.
I would recommend this to a friend- Cons mentioned:Reliability
Broke within less than a month of purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend your money elsewhere (maybe away from Samsung). I bought this TV and after turning it on maybe 5 times, I am already having to go through the manufacturers warranty for repairs. The TV began to turn on and off by itself with no visual display. On 5 seconds off 5 seconds on 5 seconds off 5 seconds. After doing additional research, it seems to be a common issue. Troubleshooting did not help and new parts were needed to be order on a brand new tv! Safe yourself the hassle and frustration - AVOID!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fishaq92:
Thank you for sharing your experience with the Samsung TU7000 TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, my apologies for the inconvenience you have had.
~ Samsung Solutions
Samsung tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years of working good this tv just went black. Kinda sad I have cheaper tvs in my house that have lasted double the lifespan of this one.
No, I would not recommend this to a friendSamsung 7 Series TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I totally love it, I don’t even need cable, all I need us internet.. you can download apps, I LOVE this!!!!
I would recommend this to a friendNice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality product recommend to anyoneooking for this to get it at best buy
I would recommend this to a friendXmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love samsung. This is a great christmas gift for my parents. They were in need of a new TV :)
I would recommend this to a friend