Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Disposable landfill-bound piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after 3 years (using it no more than 2 hours weekly on a temperature and humidity controlled room and connected to a surge protector, a single HDMI source). Not only is this disappointing that Samsung makes such junk, but in these days of consciousness about the well-being of our planet, making disposable landfill-bound devices that take so much energy and emissions to produce and rely on rare earth minerals mining -that’s a crime against humanity. I’m Sick of disposable junk. Best Buy should also put their foot down to tell brands to do better or they are out. Now I’m stuck with a Samsung soundbar that can talk to Samsung TV but I don’t want to give Samsung another chance
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Acceptable for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the picture does not compare well to my other, more expensive televisions in my house which I guess is to be expected. It's in my bedroom where it will get limited viewing so I'm OK with the limitations. If it's going to be your main television AND you can afford to spend more I would recommend paying a bit more for quality.
I would recommend this to a friendBrand response from Samsung
Posted .TMVinATL:
Thank you for your review of the TU7000 Crystal UHD TV and for sharing your thoughts on the viewing angle.
Please know, Samsung features a wide range of TVs each with their own features and benefits. Samsung TVs with Dual LED, like the Q60A, produce a wider viewing angle, making it better for everybody watching. Starting with our Q70A, our models feature a Wide Viewing Angle designed to let you see the full picture with brilliant color — no matter where you're sitting. From our QN90A Neo QLED Series on up, our models feature Ultra Viewing Angle allowing you to see every detail at any angle. Ultra Viewing Angle gives you the consistent detailed picture, even when sitting off to the side.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you.
- Samsung Advisor
- Pros mentioned:Picture quality
Awesome Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice 58" tv! First time having a big one like. And Samsung to boot. So far working great
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing Pictures and Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is nothing short of amazing! Simple to set up and the picture is so good, it looks like you could reach out and touch what is on your screen. Great for watching sports!
I would recommend this to a friend - Cons mentioned:Reliability
Not great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this tv for two years and it suddenly stopped working. The sound flickers on and off and we are left with a blue screen. We have never had a tv fail this quickly. Samsung said it is an interal error and not worth fixing!
No, I would not recommend this to a friend - Pros mentioned:Picture quality
great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.highly recommended. we aboustly love this t.v. has amazing picture amd sound and has so much more
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung - 58" Crystal UHD Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Fabulous! Can't get over how clear the image is and the number of unexpected channels we receive.
I would recommend this to a friend - Cons mentioned:Reliability
Samsung 58”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 years and the suddenly died! Very disappointed.
No, I would not recommend this to a friend Don’t plan on getting more than 3 years out of it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these at same time. One lasted two years, the other lasted 3. Dont k ow if I’ll be buying Samsung TVs anymore, which is a shame because I’ve been buying their TVs exclusively for decades. But this is just unacceptable.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Died in Less Than Two Years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this TV....until I didn't. I had it a little less than two years when it just conked out one day. Searching the internet showed many people with the same issue (powering on/off repeatedly with black/gray screen). Obviously not covered under warranty anymore, because companies only cover their TVs for one year which is ridiculous. I remember the days when companies stood behind what they made, and stores stood behind what they sold (without charging extra). I won't buy a Samsung again. I guess with any electronics purchase these days it's like buying a lottery ticket. You just hope you're a winner and get more than two years out of it. Not a good way to run businesses, unless you're a stockholder I guess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Smokey596,
We are very sorry about your experience with your Samsung TU7000 powering cycling and having a black/gray screen. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
If your TV has a black screen even when it's on, please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting to a different device or using a different source port. If you could not test the cable in the previous step, try swapping the cable, too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
For more help troubleshooting this issue, please give us a call. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the 'Support' link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Very happy Customer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung 58 inch TV,had a 53 before and loved it to.
I would recommend this to a friend - Pros mentioned:Picture quality
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV received the television in great time and no damage the picture quality is great.
I would recommend this to a friend - Pros mentioned:Picture quality
Great image quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful image. Love the size! I have it for 2 weeks and couldn't be happier.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, great picture. Its as good as my 78" Samsung TV.
I would recommend this to a friend Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was good while it lasted, but didn’t last long 3 years later shopping for a new tv…all of a sudden the tv flicked off and would just flash a blue & black screen. Remote wouldn’t even turn it off or on tried to reboot but nothing
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Samsung 58
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture & I’m able to download all my apps that I have on Roku
I would recommend this to a friend - Pros mentioned:Picture quality
CC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Samsung tv the picture is great hook it with a sound bar great
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for the price. Great color and it's the perfect size
I would recommend this to a friend 2 years of use and black screen of death
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years after purchase tv is stuck in a power on/off cycle. You can hear the tv turn on, and youll see it flash from black to a dark grey and then it makes it little sound again and turns off. We've done all the tricks, unplug for 30 secs, check the power cord, try to reset it back to factory settings with button combinations (because you can see anything on the screen ever). Even left it on for to see if itd work itself out. Then left it unplugged for days and came back to try it again. No use. We use the built in smart function so no sources are plugged in. I would not recommend this model.
No, I would not recommend this to a friendSamsung 58" 4K UHD TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase was made online with curbside pickup, which was very simple. The TV was light and easy to set up. Directions were easy to understand and everything went smoothly. I just don't know why the screen is expanded, but I'll get it adjusted for my better viewing pleasure.
I would recommend this to a friend