Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and the icons are very manageable with the control
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV! clear view ,the TV experience is amazing!...
I would recommend this to a friend Great until it brakes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV, bought it in 2020 and it already broken...Turns out over time the display panel over heats and fries the display, now it just power cycles every 30 seconds and I am looking at any other brand of TV
No, I would not recommend this to a friendNo longevity - do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in late 2020. It’s now early 2023 and the TV is already toast. It doesn’t work after a mere 27 months of life. Stopped working and can no longer turn on, just constantly reboots itself. I contacted Samsung customer service, they referred me to a certified TV repair service. It will be more to repair the TV than I originally spent to buy, so they said it’s shot and throw it away. This thing is junk already and I’m so frustrated at Samsung’s product quality. I’m boycotting all Samsung products moving forward. Do not buy this TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jason,
Thank you for taking the time to provide feedback on your TU7000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Not Worth It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The apps were slow to the point I had to add a Firestick shortly after buying this. Within a few years, there were already lines at the bottom of the screen.
No, I would not recommend this to a friendGreat television for any room of the house!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television was a quick set! As I scrolled through the many features I was definitely impressed. Voice controls, ambiant settings, etc. Whether watching movies or gaming, this television has it all. Did I mention the remote? You can do everything from this smart remote. I am truly impressed! Samsung did not disappoint!
I would recommend this to a friend- Cons mentioned:Reliability
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in December 2020. Rarely used and just stopped working. Waste of money.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It made it right past the 2-year warranty and then just stopped working.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Worst tv i has ever gotten
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this tv it will go out in 3 years and for 500 dollars it is a rip-off
No, I would not recommend this to a friend Samsung 58 Inch 4K Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is exactly what I expected. Ordered online and picked up at the store. Pickup was smooth and efficient. Customer Service Rep helped load the product in my truck. Very satisfied.
I would recommend this to a friendFaulty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv just went out powered on then flickers off and won’t complete wake up
No, I would not recommend this to a friend- Pros mentioned:PriceCons mentioned:Reliability
Great price, wont last 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, but after a year and a few months, just like others have stated, My Tv no longer works and immediately turns off and on in a constant cycle.. "Google samsung black screen and you will see. No way to reset it or anything."
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tony,
Thank you for your purchase and review of the TU7000 TV. We are sorry to hear that your TV is cycling on and off. Please try these troubleshooting steps to address the issue.
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Test the HDMI cable. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
The TV will need service if the issue persists after these steps. Please get in touch with us so that we can better investigate your issue and assist you towards a solution or replacement. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Reliability
Boot Loop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in under 2 years. Stuck in a reboot loop!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ScottB,
Thank you for purchasing the Samsung TU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Reliability
Breaking down within 1.5 to 2 years ownership?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very strange that the recent low ratings coincide with similar issues that I am also experiencing. I bought this model back in August of 2020 and my TV is no longer working. I get that you get what you pay for but there's no reason a TV should break down so easily. I did all the possible troubleshoots available such as unplugging the tv and holding down the power button for 30 seconds. The red LED does show that it is on and when I tap the screen there is feedback. It sounds like there is a common defect as many others experienced the same issues. All I know is that I will not be getting the same TV. I am still a fan of Samsung but very disappointed with this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Christian:
Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
- Samsung Advisor
Do NOT buy this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this TV. This TV is less than 3 years old and has died to the same issue twice, a faulty board that causes the display to be stuck in a booting loot. Samsung will do nothing to help if it is outside of warranty.
No, I would not recommend this to a friendSound Not Strong Enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like everything BUT the sound is not good enough. Hooked it up to a Sound Bar
I would recommend this to a friendSamsung58
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are not bright like on my old Samsung. It’s not bad for price
No, I would not recommend this to a friendNice tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its great, does everything I need it to do.I would have liked one more HDMI port.
I would recommend this to a friendIt is smarter than I am.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may be smarter than I am. And it is learning to work with my audio system without my help...whew!
I would recommend this to a friendUnhappy with samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had tv for 2 years went out. Not happy with samsung have purchased samsung tvs before and was much happier with quality. Not this one. Has sound no picture and have tried all the troubleshooting recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindaD,
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the screen being blank. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor