Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 3 years s not recommended
No, I would not recommend this to a friendDont Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years tv stopped working, goes blue and black only, sounds like a board issue
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Setup
Nice picture but the sound goes out.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is easy and the picture is great. The sound keeps going in and out. I have done all the recommendations for troubleshooting and nothing works. Will be return the television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nicole:
Thank you for your review of the TU7000 TV. I am very sorry to hear that your sound is going in and out. If the audio drop out issue happens when connected via HDMI, the HDMI cable is most likely the cause.
We recommend you to replace the HDMI cable with a High Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
Run a Sound Test by going to :
Settings > Support > Device Care > Self Diagnosis > Sound Test
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Can't Delete Trizen/Samsung Bloatware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great, but it is great on most 4k TVs. The Tizen system is TERRIBLE!!! And Samsung just sucks in general with forcing their apps down your throat and not letting you delete them. There is no space for new apps or updates because of the bloatware that you cannot delete. Also you have to create a samsung account just to try to download new apps. Another company that wants to track you. What a joke. Get a TV with Roku don't support Samsung's crappy interface. I just bought a new Roku stick after buying this TV yesterday. If it wasn't so hard to package back up I would return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointedbuyer:
Thank you for sharing your review of the TU7000 TV. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
BWaldrup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TheTv worked three years and out 700.00, I bought at Best Buy and no one will help. I had never had a tv stopped working within three years
No, I would not recommend this to a friendSamsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv when out sadly after 2 years of usage It was hanged at the wall, just bad product
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has this TV for less than 3 years and it died out of nowhere. Im disappointed Samsung! Going to LG or even Hisense next.
No, I would not recommend this to a friendOnly lasted 16 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first big screen TV was an LG plasma that only lasted about 2 years. To replace it, I bought this Samsung based on what I believed was their good reputation. This one died after only 16 months. The screen just went black one day while watching. It was not damaged by lightning or any power surges. I replaced the main board but this did not fix it. Research afterwards seems to indicate a screen issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .samsungcritic:
I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution .
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you.
- Samsung Advisor
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I’m happy with my purchase. Salesman was awesome and very helpful.
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Live this TV , enjoying the every deatils of dispaly
I would recommend this to a friendNot happy with this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv went bad on me in only 2,years and 1,month very disappointed in it . It should have lasted longer than that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BruceP,
I'm sorry to hear that your TU7000 TV is no longer working after 2 years. Please give us a call so we can troubleshoot the specific issues you are experiencing.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung Crystal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I'm happily satisfied with the Samsung Crystal!!!
I would recommend this to a friendStop work after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Tv works good for two years. Then went blank on the screen and will never turn on.
No, I would not recommend this to a friendSamsung has lost a customer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Held up for only 3 years before it died. Really disappointed in the quality.
No, I would not recommend this to a friendI wouldnt buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 and a half years later is is dead. Just normal use. I have a 65 inch from 2019 that is still kicking
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Short Life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV lasted 13 months (one month after the warranty ended). While the TV worked, I was happy with it, but very disappointed in the life I replaced the main board and power supply board in an attempt to fix, but it appears to be a short somewhere in the panel causing a power cycle issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nick:
I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products.
If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung great but the 58inch is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv didnt last 2 month the screen went out and they fix it and it went out again doing
No, I would not recommend this to a friendScreen broke in less than 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen broke in less than 3 years. Would not recommend.
No, I would not recommend this to a friendDon't buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv picture gave out in two years. TV's don't last anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Duane,
Thank you for reviewing Samsung’s TU7000 TV and for sharing your experience. If your TV is out of the 1-year Manufacturer's Warranty; you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Said had a 10 yr average life span
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as the warranty expired the picture went out
No, I would not recommend this to a friend