Customer Ratings & Reviews
- Model:
- UN58TU7000FXZA
- SKU:
- 6401726
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 58" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and value for the price. Many also appreciated the straightforward setup and lightweight design. However, some users expressed dissatisfaction with the remote control and reported concerns about the TV's long-term reliability. A few also mentioned some software issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Points
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More bang for buck I honestly don’t know what to say
I would recommend this to a friend 33 days in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this product for 33 days weird lines showed up. I unplugged the tv from the power outlet and the lines went away. I'm not sure if the tv will last. I wish I had purchased a warranty on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Neecie:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing issues with your TV not displaying properly. Please try the following troubleshooting steps:
1) Check the antenna and input cable connections
2) Check the antenna and HDMI cable connections
3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines
4) Try changing channels using the remote control. Is the issue the same on all channels?
5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Sr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice brand wonderful qualities nice bright exelente tv I’m so happy with this purchase
I would recommend this to a friend - Pros mentioned:Picture quality
Great price and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size great quality! Wish they had more hdmis.
I would recommend this to a friend Samsung 58” Great Picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter . The color is Very nice
I would recommend this to a friend- Pros mentioned:Picture quality
Picture Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture and neatly aligned with the fireplace.
I would recommend this to a friend - Pros mentioned:Picture quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Perfect size for my downgrade from a 65 inch. Great picture and sound.
I would recommend this to a friend Good Bang for Buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great “bang for the buck” tv. The apps are a little slow probably because of the processor. But once you adjust it’s fine.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture & value. My 4th Samsung TV purchase this year so I guess I’m a fan.
I would recommend this to a friend - Pros mentioned:Picture quality
Great television choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television… screen quality and sound are amazing.
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing picture!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkable picture, smart asks east to navigate. Did perfectly on my mantle!
I would recommend this to a friend - Pros mentioned:Picture quality
I would recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far! Great picture and sound! Definitely worth the cost.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Yeet
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for Black Friday price, great for smashing.
I would recommend this to a friend - Pros mentioned:Picture quality
I love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv! It shows very clear and the sound is great!
I would recommend this to a friend - Pros mentioned:Ease of use
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and so easy to use I can see different types of apps
I would recommend this to a friend Excellent purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have over 6 months with it now and it is a decision I don't regret. It works perfectly and it's design/look is such a nice addition to the living room. I only had an issue with the sound once and just had to reset it for it to work as usual again.
I would recommend this to a friendDon't recommend - bad picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this is a big TV for a very low cost, you get what you pay for. Most importantly, the "dirty screen" effect is the worst that I've ever seen. If you look at the attached picture, you can clearly see extreme vignetting and the light bars behind the screen. This is extremely distracting for watching any media. When I showed this to the Best Buy employee upon return, I was told that "All TV's look like this now, unless you buy an Oled". On the contrary, I picked up TCL R635 for only a little additional cost, but with a major improvement in quality and performance. Another issue with this Samsung is that the responsiveness of the menus/remote is horrendous. There is almost a full second lag between button presses and the panel responding. It makes navigating very frustrating. All in all, I would highly recommend avoiding this TV. I have never felt so relieved to have a purchased returned. I could see this TV being useful if in the waiting room of an office, but never for any home viewing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shampoodle:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I understand your disappointment.
It is possible that your unit needed a firmware update and/or adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
Didn't Honor the Warranty. Dark Spots Issue.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in October 2022 for our school. As of today it has several dark spots on it with not even a year of use. Was informed that the warranty was "different" for watching TV at a business - only 3 months! Will never buy Samsung products again since they don't stand behind their one year warranty.
No, I would not recommend this to a friendGreat value for the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was quick. Good quality of screen. And they even match price it and return me 50$ a week after I bought it for 450$ and it was sold for 400$.
I would recommend this to a friend- Pros mentioned:Picture quality
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv shows a nice pictures but the sound is low it look great on the wall
I would recommend this to a friend