Customer Ratings & Reviews
- Model:
- UN58TU690TFXZA
- SKU:
- 6512703
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 58" Class TU690T Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the TV's vibrant colors and smart features, while some find the remote control challenging to use and experience occasional internet connectivity issues. A few users also noted that the volume could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Good, solid TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good, basic smart TV. Good buy for the money. Volume could be a bit moreso. A little dark for my tastes, but overall, it was a good deal.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Janice,
Thank you for your review and purchase of the Samsung TU690T. Please know we are here to help you.
To help you better enjoy your TV, we recommend trying the following troubleshooting steps to enhance your picture quality and sound.
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Picture quality
great television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great tv so far! nice colors and sound. For the price i say its definitely worth it.
I would recommend this to a friend - Pros mentioned:Picture quality
Great value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. But you need to turn up the volume quite higher for a larger room. There is an allify feature that helps.
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the tv, the image is Crystal clear, perfect screen size, looks great on the top of the living room fire place.
I would recommend this to a friend SAMSUNG CRYSTAL UHD 58"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not feel the coloring is very good or clear and i have played around with the different settings. I wish i would have returned it for the Amazon TV instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrigittaJ,
It’s unfortunate to hear you’re not fully satisfied with your TU690T TV’s image quality. Please know that we are here to help.
I see that you’ve already tried adjusting your image, but I did want to share the following adjustments with you, just in case:
First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update your firmware from here.
Next, go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Picture quality
Great tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and wonderful picture. Just wish it had more then 2 hdmi ports... but for the price its hard to complain.
I would recommend this to a friend - Pros mentioned:Picture quality
Good picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good. The sleep timer is very difficult to set. There are many steps and our previous Samsung TV had a sleep timer button
I would recommend this to a friend - Pros mentioned:Picture quality
Amazing tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Is purchased this TV for a discounted rate And it is absolutely amazing... Great picture and sound quality...
I would recommend this to a friend I should've known better. Save your money!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv exactly one year and two days ago. Two weeks ago, two thin black lines appeared at the bottom of the screen that wouldn't go away. I unplugged it, checked the power cord, ran a software update, but nothing resolved it. Today, out of nowhere, the picture went out and the tv started to continuously turn on and off on its own. No picture - only the sound came on. I switched the batteries in the remote, attempted to switch the tv off manually, unplugged it several times, and it STILL would not stop continuously switching on and off on its own. Called Samsung and they first said the warranty expired in October. When I told them that I didn't purchase it from Best Buy until December, THEN the rep said that it expired two days ago (December 27th). Set up was initially easy, but the picture was always darker even when attempting to adjust the settings. I won't be buying another Samsung tv or anything else from Best Buy either.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TVs. We purchased 3 of them for church to replace our old projectors. Much crisper and easier to read.
I would recommend this to a friend Great Smart Television
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a very user friendly television. The Bluetooth and smart feature allow you to link up with any smart phone.
I would recommend this to a friendI don’t recommend it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of them, over a year, but at first 7 months i had to call service department to get it fixed, sometimes twice a month. ❌ dont buy this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Santos,
We appreciate your review of Samsung’s TU690T TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support.
Please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Samsung quality shines
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong believer in Samsung quality, and this TV just reinforced my opinion. Highly recommend this TV!
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture n easy to get to apps, great graphics for gaming too
I would recommend this to a friend It’s ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t pleased with the picture quality. Would make a solid cheap TV in a bedroom but not in your main living space. I exchanged for Sony OLED
I would recommend this to a friendBrand response from Samsung
Posted .Hi CJfromLA,
I’m sorry to hear the picture quality of Samsung’s TU690T TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues or need assistance with usage, please know we are always here to help. We hope to regain you as a customer in the future.
Please know we are always available and can be contacted at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
~Samsung Advisor
- Pros mentioned:Ease of use
BEAUTIFUL PICTURE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to set up and link the hotspot. Also programmed remote to control Blu-ray/DVD player.
I would recommend this to a friend - Pros mentioned:Picture quality
58" Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updated version of my old samsung 58" smart TV. great picture quality and sound and brightness
I would recommend this to a friend - Pros mentioned:Color
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, love it. Samsung almost have good products to purchase. Color and sharpness is beautiful.
I would recommend this to a friend - Pros mentioned:Price
Great for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saw this on deal of the day and it was perfect for what we needed it to do at the right price.
I would recommend this to a friend - Pros mentioned:Picture quality
Wonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv. Excellent value. Amazing picture. Really looks great with the PS4 for gaming.
I would recommend this to a friend