Customer Ratings & Reviews
- Model:
- UN58TU690TFXZA
- SKU:
- 6512703
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 58" Class TU690T Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the TV's vibrant colors and smart features, while some find the remote control challenging to use and experience occasional internet connectivity issues. A few users also noted that the volume could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. The price is better then other brands
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT QUALITY! I highly recommend this television.
I would recommend this to a friend - Pros mentioned:Picture quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear and sound is great! Looking to purchase another..
I would recommend this to a friend - Pros mentioned:Picture quality
SAMSUNG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture!! Never go wrong with a Sumsung.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good pitcure quality. Would recommend to everyone.
I would recommend this to a friend - Pros mentioned:Picture quality
Good value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and TV for the price. Thanks
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is packed with features. Great sound too.
I would recommend this to a friend - Pros mentioned:Picture quality
58 inch Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Its an awesome buy. You wont regret it!!
I would recommend this to a friend Shadows appeared after 1 year 8 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly for 1 year and 8 months before dark shadows appeared on left half of screen. My other Samsung is going on 5 years.
No, I would not recommend this to a friend- Pros mentioned:Tv quality
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv! Very adorable and has many options! Happy!
I would recommend this to a friend Sharpness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this TV doesn't seem as sharp as my old (1 year old) Vizio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GrandmaK,
Thank you for sharing your thoughts on the picture quality of your TU690T TV. In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.
You can go to Home > Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Relaxing evening TV room entertainment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both my wife and I are pleased with this purchase, although disappointed that our previous 55" Samsung only lasted 4 years. We especially like being able to pre-select an evening TV show and have it automatically switch to it.
I would recommend this to a friendBBBB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review this product? How would I know....it worked for two weeks then died! I missed the NFL conference playoffs which is one reason I bought it. Best Buy said their return period was expired, fifteen days, yes, FIFTEEN DAYS! They left me to deal directly with Samsung. After numerous back and forth frustrations with Samsung and their repair contractor, my tv is still on the fritz. At this rate, looks like I'll miss the Superbowl too!!!! BBBB (Best Buy Buyer Beware).....no wonder everyone buys from Amazon. Unfortunately, I wasn't that smart!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnF,
I'm sorry that you are having issues with your TU690T TV which caused you to miss the NFL conference playoffs. I understand how frustrating that is and appreciate your patience while waiting for service.
To get an update on your next service date or for any questions, give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
WRONG BUY AT BEST BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the TV for less than two years and it started turning on and off for no reason now they’re telling me that I would need to replace the entire screen which for that I might as well buy a new tv. I have two other Samsung TVs that are working just fine but they were purchased at different locations. I will never buy a product from Best Buy again.
No, I would not recommend this to a friendnot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv was a replacement for a tv Model: UN58TU7000FXZA that went out. luckily i had an extended warranty. how ever this is not the quality of the tv that went out. if i could i would return. i was on the phone for 3 hours doing to return. buy the time i was done i just let the tech pick this tv out. i just want the model tv i had in the first place. they told me it wasn't made anymore. now surprise it's on the site in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DonK,
Thank you for your review and feedback on the TU7000 and TU690T TVs. I'm sorry to hear that you have had issues with your television and its replacement. I do recommend reaching back out to Best Buy to support you better.
If there's anything we can do to help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Nice TV but......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a really nice TV but I've only had it since November 17 and it is no longer working. Sound but no picture. It is being replaced, but we have to wait 11 days to get it. So no Christmas movies.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Casualuser,
We appreciate your purchase and patience in having to wait for your new TV to be serviced. I hope you are now able to watch your Christmas movies!
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Run away from this one!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues right from the beginning and should have returned. TV will randomly go back to guide. It gets stuck in a loop and keeps repeating the same 3 second scene, over and over again. I have to go to a different station to stop it. Freeze ALL the time. I do not ever buy high end TV's, so I know what to expect from low end ones. Worse TV I've ever purchased.
No, I would not recommend this to a friendGreat picture but one negative
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV but as others have said the sound volume is low. OK in quiet environments or you can connect it to a sound system with optical cable or Bluetooth.Also no real operation manual.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MarkDog,
We appreciate your feedback on the TU690T TV's sound system. Please know we are here to help.
If the sound is too low on your Samsung TV, I recommend checking the following settings:
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control, which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
To access the user manual for the TU690T, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for the TU690T under Crystal UHD TVs > T Model Lineup.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Nightmare purchase and install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was installed by geek squad company called Mastech Andy and lasted 1 day before the display stopped working ??? So I do t know if i received a lemon .. or this tv has many issues , but I was and am pretty upset because on the day of redelivery and removal of defective tv , the tech left a voicemail saying he was sick and I’d have to reschedule , earliest 3 weeks from today , January 19!!! This is unacceptable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
It’s unfortunate to hear the delivery of your TU690T TV was less than adequate. We recommend that you contact Best Buy directly for assistance. We hope your issue is resolved quickly.
Should you ever need help or have questions about your TV once it arrives, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Issues in less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been less than 2 year's with this tv and it now will not turn on. When the power cord is connected it just flickers from the black screen to a blue/gray screen but will not even turn off.
No, I would not recommend this to a friend