Customer Ratings & Reviews
- Model:
- UN58TU690TFXZA
- SKU:
- 6512703
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 58" Class TU690T Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and its affordability. Many appreciate the TV's vibrant colors and smart features, while some find the remote control challenging to use and experience occasional internet connectivity issues. A few users also noted that the volume could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Internet connectivity
GARBAGE do NOT buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Consistently have problems with my Samsung tvs, either not working or consistently disconnecting from internet
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Merry Christmas to me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. Got this Samsung during Black Friday. Very pleased with the picture.
I would recommend this to a friend Black Screen of Death.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a black screen with sound. Last week this TV randomly caught a black screen after watching a basketball game. Look this issue up online and it happens all the time, and I have yet to find a fix. The price is good, but for anyone looking for a new TV- please avoid this one. You’ll end up wasting your money.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Samsung 58" led 4k tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up for the tv was not to bad and went pretty smoothly. It has a very nice picture.
I would recommend this to a friend - Pros mentioned:Picture quality
Love the picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, easy to set up! Love the size. Fits perfect in my living space!
I would recommend this to a friend - Pros mentioned:Picture quality
Clear Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! Great cleat picture, works great and large screen.
I would recommend this to a friend - Pros mentioned:Price
Well worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. Pickup was fast during busy timr.
I would recommend this to a friend BEANHEAD55
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aound Quality is poor, tv has to be turned up to the max(100) to get decent sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hornets79,
We appreciate your purchase and feedback on the sound of the TU690T TV. Please know that there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
When you do somebody a favor you shouldn't make al
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very smooth deal would do it again I have nothing else to say forget your 50 character minimum I'll never do this again because of that
I would recommend this to a frienddon’t buy this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV ever—only 2 years old and is not functioning. I made sure to keep a note of this TV type to never buy one again!!
No, I would not recommend this to a friendNEED return/warranty info _ Unit auto closes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Unit has connection issues and randomly shuts down. Return policy?
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI User5877,
I'm sorry that you are experiencing issues where your Samsung TU690T TV is randomly shutting off. Please know we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
I also recommend cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again and completing a full reset of Smart Hub to correct the issue. To do so, go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Please also make sure your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If your issue continues, please call us so we can help you further. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Too low sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything but the aound is too low even when the volume is up
I would recommend this to a friendBrand response from Samsung
Posted .Hey MaryD,
Thank you for sharing your experience with low volume on the TU690T TV. Please know there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Apple Music?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, I was wondering if this TV supports Apple Music?
I would recommend this to a friendBrand response from Samsung
Posted .Hi Aaron,
Yes, Apple Music is available for download on the TU690T TV.
~Samsung Advisor
NO PICTURE. 5 weeks old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.black screen within 5 weeks, best buy won't take it back, Samsung gives run around on warranty. avoid this product and maybe even best buy, lol
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TodM,
I'm sorry that your experience with the Samsung TU690T TV has been less than satisfactory. Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Horrible tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought mine 3 years ago it just died warranty no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jarvis,
Thank you for taking the time to provide feedback on your TU690T TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor