Customer Ratings & Reviews
- Model:
- NX60A6311SG
- SKU:
- 6447868
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 6.0 cu. ft. Freestanding Gas Range highly for its overall performance and ease of use. Many appreciate the WiFi connectivity, included griddle, and self-cleaning feature. However, some customers have reported issues with the knobs and timer functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove! Delivery was a breeze, with helpful employees that helped us get it set up. Very happy with its performance.
I would recommend this to a friend - Pros mentioned:Overall performance
It's good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range. Heats super fast, looks good, and appears to be quality.
I would recommend this to a friend - Pros mentioned:Wifi
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and wasy to use the wifi syatem helps you do other things and you can control from your phone.
I would recommend this to a friend - Pros mentioned:Ease of use
very good stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good and reliable product, easy to clean and use, I recommend it
I would recommend this to a friend - Pros mentioned:Ease of use
Great Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to have installed,east to use and looks great all at a great price
I would recommend this to a friend Very Very Satisfied Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very GREAT investment!!!! It cooks food so evenly and perfect!!! I absolutely LOVE all the additional features!!!! I personally do not cook on the middle griddle out of fear that it might stain and cause the stove to be an eye sore!!!! I really wish that the company will design a grate to accommodate the middle griddle!! I would prefer the grate more so than the griddle, but that is still not a negative for me!!!! The stove is AWESOME!!!!!
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung fridge.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purshase. Easy to install fit perfect in my kitchen.
I would recommend this to a friend - Pros mentioned:Wifi
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi is great super useful and convenient highly recommend
I would recommend this to a friend Not impressed at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went with a higher end gas oven hoping for more quality and really didn't get it with this one. I should have went with a basic gas oven. I got this one in part for the 6.0cf oven space but it's functionally smaller than the old, smaller cf oven. The oven racks (which are flimsy and bow with anything with any kind of weight to it) bend up for a large part of the back of the grate so the actual usable space is limited. I have to find better grates or just live with this one. Pizza trays that fit nicely in the old, smaller oven don't fit in this "larger" oven. The griddle burner is pretty useless also, you can fit sandwiches on it but that's about it. Then you have a dirty griddle that needs cleaned. An open grate would be far more functional but one is not available that I could find. We don't use the wifi option also, I'm not sure what the point of that is. Post-C19 anything is hard to find which is in large part why we went with this one. Having buyers remorse, wishing I had gone with a more basic model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there eastms, I would like to thank you for taking the time out of your day to post your review and we would like to welcome you to our family. We appreciate great feedback in order to improve our products with your in mind. If we are able to assist, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143457458. We would like to welcome you to our Samsung family. ^Brad
- Pros mentioned:Wifi
Samsung hit a homerun with this stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality fun to use with WIFI connection.
I would recommend this to a friend please buy a long warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well it was nice for 3.5 years. then the display showed the code cf2. that means you need a new control board. my cost from Amazon is about 225.00. at that point the range cost to be repaired would be about 400 or more. if you buy this range get a 5 year warranty. my unit is not worth fixing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
How you feel about this experience is valid. Let's rectify that error code, Gman.
We recommend performing the troubleshooting steps from the manual to help correct the C-F2 error code showing on the controlled display. Kindly read page 47 for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214150403730/O_01._DG68-01340A-08_IB_FULL_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148668523, to help our team pull up your information.
Have a great day!
^Chrystel
Great gas range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range. Easy to install (did it myself) and has lots of cool features. The only issue is the storage bin underneath is smaller than we are used to but we have more baking area which is better and makes it easier to clean.
I would recommend this to a friendGreat device. Great installation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven works great. The installation was relatively quick too.
I would recommend this to a friendSamsung range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery crew was professional and helpful and polite.
I would recommend this to a friendThe range is excellent.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung range is attractive, efficient, and has several nice features such as oven settings for bread proofing and keeping warm as well as 2 broiler heats.
I would recommend this to a friend- Cons mentioned:Timer
Worst stove on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this stove. Stove is only 4 months old and electrical panel does not work right. The timer is faulty and only works after multiple tries. The worst part is the temperature on top of the stove when the oven is on. It gets way to hot and you cannot leave anything setting on top of the stove. Samsung is the absolute worst on getting a customer service response. They have this AI crap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pam,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link to the user manual; kindly go to pages 24–27 for a guide on how to navigate the range timer.
Understanding and troubleshooting Samsung cooktop temperature concerns.
https://www.samsung.com/ca/support/home-appliances/samsung-cooktop-temperature-issues/#:~:text=In%20most%20cases%2C%20a%20cooktop%20that%20appears%20excessively,bright%20red%2C%20it%20should%20not%20stay%20visibly%20red.?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link to the user manual, kindly go to pages 24 - 27 for guide on how to navigate the range timer.
User manual.
https://downloadcenter.samsung.com/content/UM/202405/20240517165401426/01._DG68-01340A-07_IB_FULL_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147897767) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Newerowner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Very reliable so far. Haven’t used self cleaning function yet.
I would recommend this to a friendKitchen stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove I’m really happy with this purchase highly recommend
I would recommend this to a friendSamsung fix your guys mistake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m giving it a 3 stars because of the right front burner already missed up of having it about 1month and half. Technician said that always miss up on these
No, I would not recommend this to a friendWorst appliance I've owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Samsung range in November 2021 and it died three days before Thanksgiving 2023, perfect timing. A replacement control board costs $250 and will not arrive until after Christmas. Samsung parts support has been comically incompetent every step of the way and has provided all sorts of conflicting information. In hindsight, I should have done more homework, as I now see countless consumer reviews that mention the same issue. I'd happily install a replacement part myself, but won't give Samsung another red cent for as long as I live. Our GE range will be installed later this week. Fortunately we got this for a super low price at the time, still a colossal waste of money for less than two years of use. Bad product and bad company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Matt,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille