Customer Ratings & Reviews
- Model:
- NX60T8111SG
- SKU:
- 6412706
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are satisfied with the overall and burner performance of the 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-FI, as well as its appealing design and baking capabilities. Many appreciate its ease of use, connectivity features, and other functionalities. However, some customers have expressed concerns regarding the quality of the knobs and the responsiveness of the control panel.
This summary was generated by AI based on customer reviews.
GREAT SERVICE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and quality products! Quick check out!
I would recommend this to a friendBrand response from Samsung
Posted .Hello NicoleS! Thanks for leaving a review with us! ^Ty
oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good value for what it has. Ge is 2000 more..
I would recommend this to a friendBrand response from Samsung
Posted .Hello visio. Thanks for your range review! ^Ty
great unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great unit, large cooking area oven. Color works with new kitchen.
I would recommend this to a friendSamsung Stove AMAZING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best stoves that I had ever had, no complaints yet!
I would recommend this to a friendRange
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the gas range, it’s looks great in my kitchen!
I would recommend this to a friendNewHome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team was professional and overall polite.
I would recommend this to a friendBroken burner contol knobs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the stove in Feb. 2021. In less than 6 months, 1 of the burner control knobs broke off. By end of 2021, 2 more knobs broke off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello nancy,
Thank you for reaching out and letting us know that the control knobs of your burner are broken. We are saddened to know about what happened. On behalf of Samsung, we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/NX60T8111SS/AA for the warranty information of your Gas Range.
You can also visit our Support Center via this link https://www.samsung.com/us/support/service/ to request service.
Another link that you may find useful is this one https://www.samsung.com/us/support/answer/ANS00049945/. It has instructions and some tips on how to clean your Samsung gas cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144190796.
-Noraina
Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Just in time for this great holiday season.
I would recommend this to a friendNot the best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but have to reset it because the touch controls stop working or freeze
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your convenience in using the range is essential to us, AbrahamM.
This link will also help you rectify the performance of the control panel.
Control panel is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802200, to help our team pull up your information.
Have a great day!
^Chrystel
panel problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only been able to use the oven once The entire panel won't function and it won't unlock I've gone online to troubleshoot and each time my son has to pull it out and unplug it so it resets, its so frustrating! there is no area in my guide or information that came with this range that explain this or how to use the wifi
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142694563. We thank you for being a part of the Samsung family. ^Brad
Decent range for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have gas version on display what we expected otherwise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued client,
Thank you so much for taking the time to leave us a review. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bough this product in march end and installed it after 14 days as our plumber was not available. Once this range is installed , we have gas smell from gas range, called gas company and they said that there is gas leak form burners and vent in the back. Tried to called best buy to exchange but they denied as it was more tan 15 days. We tried to call Samsung support to get it fixed and they have give technician time after 7 days. It's been disappointment to get defected/bad item and for fixing it's taking 7 days. How can we live without range for so long with small kinds in home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi vikash,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having a gas-like smell. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
The gas smell from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60T8111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144492296
Thank you for choosing Samsung. Have a great day.
-Trisha-
it was working great until later it didn't work !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was working great until later it didn't work ! its nice but as defects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Range. I would love the opportunity to see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142470814. We thank you for being a part of the Samsung family. ^Brad
Unfortunate
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sad to report that this oven range hasn't worked out for me very well. I've had six repair calls for this appliance and several parts replaced. The issue is the oven doesn't heat properly resulting in extended (and unpredictable) baking times. The range has been fine. I would not recommend this product. I would also recommend Best Buy consider discontinuing Samsung ranges.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JMacFarlane,
I see you are needing assistance with your Samsung Range oven compartment and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143122337. We thank you for being a part of the Samsung family. ^Brad
Gas Range...POOR Service otherwise it so far works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say I'm still dealing with this stove...First I was lied to on when it was arriving! 2nd...installers did not attach the trim kit when it finally did arrive. I now have to have for not one appointment but 2 b/c someone has to come and look at it and then order the part....I'm not a happy at all over this b/c I now will have spent 4 separate days sitting home and waiting for something to get taken care of with this stove. Otherwise it works great...I'm giving it a poor b/c of the service I have had to deal with
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service Department at 1(888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Great stove! Oven just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stove top 5 star! oven - have not figure it out or it just doesn't hold its temperature well.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Beth, I understand that you are having concerns with your Samsung Range oven temperature and I would like to offer some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need additional help, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144067607. We appreciate you for being a part of our Samsung community. ^Brad
- Pros mentioned:Ease of use
Samsung slide in gas stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove was packaged well. Seems to be of quality construction and straightforward operation.
I would recommend this to a friend Dissappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love it but the front panel oven control does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samantha, we are sorry to hear that you are disappointed with your range. We would like the opportunity to discuss this matter with you. For more assistance, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143085270) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Best Buy Response
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove defective and replacement stove may be shipped weeks later.
No, I would not recommend this to a friend- Cons mentioned:Knob quality
Stove
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stains very easily and burners gets discolored very fast within first two weeks. Oven is not that great and creates a lot of smoke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChaitramBoodram,
We appreciate your review of the experience with the burners that stain easily and get discolored and the oven that creates smoke.
Here are the links to the guide about cleaning and caring for your gas range.
https://www.samsung.com/us/support/answer/ANS00049945/
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may check the link below for troubleshooting steps to try when there's odor or smoke from the oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144920796) to help our team pull up your information.
Thank you!
-Angelica
