Customer Ratings & Reviews
- Model:
- NX60T8111SG
- SKU:
- 6412706
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi favorably, particularly praising its ease of use, spacious oven, and stylish design. Many appreciate the value for the price and the convenient Wi-Fi capabilities. However, some users experienced issues with the knobs and control panel responsiveness. The fingerprint-resistant finish was also a highlight for many.
This summary was generated by AI based on customer reviews.
Samsung Stove AMAZING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best stoves that I had ever had, no complaints yet!
I would recommend this to a friendRange
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the gas range, it’s looks great in my kitchen!
I would recommend this to a friendOven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best range ever , smart and elegant ,nice options on the oven
I would recommend this to a friendNewHome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery team was professional and overall polite.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Just in time for this great holiday season.
I would recommend this to a friendNot the best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but have to reset it because the touch controls stop working or freeze
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your convenience in using the range is essential to us, AbrahamM.
This link will also help you rectify the performance of the control panel.
Control panel is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802200, to help our team pull up your information.
Have a great day!
^Chrystel
Broken burner contol knobs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the stove in Feb. 2021. In less than 6 months, 1 of the burner control knobs broke off. By end of 2021, 2 more knobs broke off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello nancy,
Thank you for reaching out and letting us know that the control knobs of your burner are broken. We are saddened to know about what happened. On behalf of Samsung, we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/NX60T8111SS/AA for the warranty information of your Gas Range.
You can also visit our Support Center via this link https://www.samsung.com/us/support/service/ to request service.
Another link that you may find useful is this one https://www.samsung.com/us/support/answer/ANS00049945/. It has instructions and some tips on how to clean your Samsung gas cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144190796.
-Noraina
panel problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only been able to use the oven once The entire panel won't function and it won't unlock I've gone online to troubleshoot and each time my son has to pull it out and unplug it so it resets, its so frustrating! there is no area in my guide or information that came with this range that explain this or how to use the wifi
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142694563. We thank you for being a part of the Samsung family. ^Brad
Decent range for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have gas version on display what we expected otherwise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued client,
Thank you so much for taking the time to leave us a review. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bough this product in march end and installed it after 14 days as our plumber was not available. Once this range is installed , we have gas smell from gas range, called gas company and they said that there is gas leak form burners and vent in the back. Tried to called best buy to exchange but they denied as it was more tan 15 days. We tried to call Samsung support to get it fixed and they have give technician time after 7 days. It's been disappointment to get defected/bad item and for fixing it's taking 7 days. How can we live without range for so long with small kinds in home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi vikash,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having a gas-like smell. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
The gas smell from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60T8111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144492296
Thank you for choosing Samsung. Have a great day.
-Trisha-
Don't do it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this less than one star I would. Within a week of purchasing this stove the control pad locked up and nothing we did would fix it. It was not "locked" but the buttons wouldn't work. I had to unplug it to reboot the control pad. I though it was a fluke but sure enough within the next few days it happened twice more. We requested a replacement hoping it was just this one but nope. The second one came and again within a few days the pad was locked up again. I am currently waiting for them to pick this second one up and replace it with another brand. Nice looking but terrible quality.
No, I would not recommend this to a friendit was working great until later it didn't work !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was working great until later it didn't work ! its nice but as defects.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Range. I would love the opportunity to see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142470814. We thank you for being a part of the Samsung family. ^Brad
Gas Range...POOR Service otherwise it so far works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say I'm still dealing with this stove...First I was lied to on when it was arriving! 2nd...installers did not attach the trim kit when it finally did arrive. I now have to have for not one appointment but 2 b/c someone has to come and look at it and then order the part....I'm not a happy at all over this b/c I now will have spent 4 separate days sitting home and waiting for something to get taken care of with this stove. Otherwise it works great...I'm giving it a poor b/c of the service I have had to deal with
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service Department at 1(888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
Chrystel
Unfortunate
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sad to report that this oven range hasn't worked out for me very well. I've had six repair calls for this appliance and several parts replaced. The issue is the oven doesn't heat properly resulting in extended (and unpredictable) baking times. The range has been fine. I would not recommend this product. I would also recommend Best Buy consider discontinuing Samsung ranges.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JMacFarlane,
I see you are needing assistance with your Samsung Range oven compartment and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143122337. We thank you for being a part of the Samsung family. ^Brad
Great stove! Oven just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stove top 5 star! oven - have not figure it out or it just doesn't hold its temperature well.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Beth, I understand that you are having concerns with your Samsung Range oven temperature and I would like to offer some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need additional help, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144067607. We appreciate you for being a part of our Samsung community. ^Brad
Dissappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love it but the front panel oven control does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samantha, we are sorry to hear that you are disappointed with your range. We would like the opportunity to discuss this matter with you. For more assistance, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143085270) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Best Buy Response
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove defective and replacement stove may be shipped weeks later.
No, I would not recommend this to a friend- Cons mentioned:Control panel
PIECE OF GARBAGE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUCKS! We have had it a little over a year and once again it has stopped working. The control panel is unresponsive although the pilot lights work. Arranging for service is a complete nightmare. Never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello bklynwen,
Thank you for reaching out and sharing your feedback about your Samsung gas range. I understand you're having issues with your gas range as it stopped working and the control panel is unresponsive. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001952/ to guide you if your Samsung range, oven, or cooktop will not turn on or stay on.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01110126/ if buttons on your gas range does not respond.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144536136.
-Noraina
- Cons mentioned:Control panel
Panel died on day 1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel died on day 1. Worked for a few hours then died. Had to get a warrantee replacement. Huge hassle, very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Roach. We understand that this was both a frustrating and disappointing experience for you, but are pleased to hear that you were able to get it resolved and have a replacement. Thank you for being a member of the Samsung family. ^Lo
Unresponsive Panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel gets stuck and becomes unresponsive. You have to unplug the oven for it to reset. Samsung has no solution for it. I would say, there are better options out there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range control panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142691944. We thank you for being a part of the Samsung family. ^Brad