Customer Ratings & Reviews
- Model:
- NX60T8111SG
- SKU:
- 6412706
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 6.0 cu. ft. Front Control Slide-in Gas Range with Wi-Fi favorably, particularly praising its ease of use, spacious oven, and stylish design. Many appreciate the value for the price and the convenient Wi-Fi capabilities. However, some users experienced issues with the knobs and control panel responsiveness. The fingerprint-resistant finish was also a highlight for many.
This summary was generated by AI based on customer reviews.
Great oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven cooks very well Had amazing feasts already with thus
I would recommend this to a friendBuy At Your Own Risk and Peril
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a brand new gas range from Samsung and it has a gas leak. I only used it once. My gas company red-tagged it. I purchased the warranty. The retailer immediately pointed the finger at Samsung. I have been calling Samsung for a week and no one will help me. I have been eating out because I do not have a stove that works. No one should buy these stoves because their customer service is horrendous. They do not care if you have a gas leak. They do not care if their products might kill you.
No, I would not recommend this to a friendThe unit caught fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish i could rate it zero. I am extremely disappointed with the Samsung gas range that I purchased less than two years ago. The materials used to construct the range are of very cheap quality and it is clear that the product is not designed to last. To make matters worse, the range recently caught fire, which is a serious safety hazard that could have put myself and my family at risk. Despite reaching out to Samsung's customer service team multiple times, I have not received any response or help in resolving this issue. I strongly advise against purchasing this product or any other products from Samsung and would recommend looking elsewhere for a safer and more reliable option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Maya.
Here at Samsung, your safety is our main concern.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145671702) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Gas Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knobs and valves failed 4 years in terrible product go with a different brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about the situation with your range. Allow us to look into this, MlaeeqK.
We would like to personally speak with you to gather more information about the knobs and valves so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147649235, to help our team pull up your information.
Have a great day!
^Chrystel
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke just after 1 year. Ignitor stopped working. Samsung customer support is a joke, it's intended to just give you the runaround. What's the point of registering a product if they ask you for receipts anyway? Local appliance repair shops won't touch it because they said Samsung ovens are garbage. They actually laughed at me when I called....that's how bad it is. Do yourself a favor and steer clear of this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're glad to be of service, CherylR. We'd love to talk to you more about your range to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145312569, to help our team pull up your information.
Have a great day!
^Chrystel
Poor reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is generally ok, but reliability is poor. Has failed twice in 2 -1/2 years, necessitating expensive repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelS,
We understand that your overall experience with the range can be disappointing.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Low geat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fire is too low. Takes forever to cook anything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of dealing with a range that takes a long to cook anything.
Below is a link with information to correct the size of the flame. Browse the guide until the "All flames are too small" for the suggested troubleshooting steps.
Flame is an unusual size or shape:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146720615) to help our team pull up your information when you message us.
Thank you.
-Angelica
Poor designed and quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The range vents blow forward and make the back 2 burners un-useable and the remaining 3 burners marginable useable when the range is on. In addition the range ignitor broker after 3 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TomD,
We all want a range that we can use for a longer period of time. Let us help you with the range.
Please read the instructions in "Oven vent/cooling vent" section on page 15 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230920160155686/O_01._DG68-01223A-08_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147036691 to help our team pull up your information.
Have a great day.
^Aloe
Started getting a problem in burner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right after the warranty over, burner started getting problems. My burner is not igniting by itself. We have to lite using external lighter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know that having a range with burner not igniting can be disappointing. We're here to assist.
Below is a link with information on what to do with the burners not igniting. Browse the guide until the "None of the burners will ignite" section.
Burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
You may also check the user manual for other actions when the surface burners do not light. See page 39.
https://downloadcenter.samsung.com/content/UM/202309/20230920160155686/O_01._DG68-01223A-08_IB_FULL_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146703132) to help our team pull up your information when you message us.
Thank you.
-Angelica
Low flame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have low , slow and uneven flame. Not working properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DaizyS,
We know how important a range is in cooking healthy food for our family. Let us help you with the range.
Here is a link to help you with the cooktop flame. Please see each section, follow the steps and click the hyperlinks for further assistance.
Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146491423 to help our team pull up your information.
Have a great day.
^Aloe