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Customer Ratings & Reviews

Your price for this item is $367.99
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The comparable value price is $1,799.99

Customer reviews

Rating 4.4 out of 5 stars with 1076 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the large capacity, cleaning performance, quiet operation, and ease of use of this washer. Many appreciate the numerous features and the convenient FlexWash system for smaller loads. However, some customers have reported issues with reliability and the price point. Concerns have also been raised regarding the door design and its limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,076 reviews
  • Pros mentioned:
    Washer capacity

    Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does all of the hard work for me that I need done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice and quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it has 2washers in one,it's quite and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Washer capacity

    Rated 5 out of 5 stars

    Great for family of five

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has been great for our family of five

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a dream come true, I breeze through my laundry!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look with many options

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer looks great and it's extremely convenient with all of the settings, a second washer on top for washing two separate loads with different settings all at once. Also, easy to setup the app and utilize the wifi features, which are intuitive in combination with the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leading edge washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good washer. Normal things like learning curve, stabilizing, and finding out all it can do make this hard to review fairly. This isn't like old-style washer systems. It has single item capacity, and the technology to do pretty much all you could want. Great purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has a lot of different settings options to choose from making it easier to find the right cycle for my wash load. It is modern, most important i can separate small loads from heavy and have them done at same time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great product. The only issue I have is the musty smell I can’t seem to get rid of.

    I would recommend this to a friend
  • Pros mentioned:
    Washer capacity

    Rated 5 out of 5 stars

    Best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 months in used, working great. No problems at all.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, I'm thrilled to see that it's working for you. I know this washer will definitely exceed your expectations.
      ^Lizzette Samsung

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is so manyy options on the washer. I like it though.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    best of best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    smart and silence at laundry time, good enough for me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Luv my Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Easy to use makes laundry fun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Washing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Did it right with this one. This washer works great gets the clothes clean and spins them close to dry. The top washer works great for delicates. its a quite smooth running easy to operate machine. The Smart feature is very nice we can keep tabs on things from our smart phones. The staff at Best Buy was Great to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful,BIG and HEAVY!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely LOVE this new washer but I wish it had some with a warning label that says it weights 500lbs! Slight exaggeration, but this is the heaviest washer we’ve ever had. Unfortunately we didn’t pay the extra for them to set it all up. Lesson learned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was very hesitant about buying this due to having 2 washers in it. After I have used it I love it and I am glad I made that choice. It is great for washing my husbands hats and to do your under clothes or just a quick 3 or 4 pieces. I would buy this again!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought it again!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this washer before and had to sell it when I moved into a smaller home where it didn't fit. I just moved into a bigger house and bought the same unit again. I loved it that much! Can do big and small loads at the same time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    At first its great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my washer for a year. It was great. Now water builds up at door and I have to put a towel in the piece to dry up the puddle of water. Yep, smells too! Samsung has had plenty of time to fix this issue. You cannot change settings either once you pick one so you have to turn it off then back on to change which load choice you'd like. Love the washer on top. Not worth the money because of the water issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty Samsung

  • Rated 4 out of 5 stars

    I recommend this washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little scratched, but in good working order, good buy for less price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NIce Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much the same review as the dryer. Has many options and looks awesome. The wifi part is more or less a waste because you have to load up the washer and soap it up anyways, plus you can only do a quick wash. Still a good deal if you can catch a sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect For Any Size Family!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has to many settings to list. Love the smart features. Has huge side load and smaller top section both can run at the same time. The auto self clean feature is what was missing in our last side load washer. The steam feature is perfect for getting stains out.

    I would recommend this to a friend