Customer Ratings & Reviews
- Model:
- NE63A6111SS
- SKU:
- 6447912
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean, particularly its overall performance and ease of use. Many appreciate the WiFi connectivity, attractive design, and fast heating speed. Some customers have expressed concerns about the cooktop's durability and the size of the storage drawer.
This summary was generated by AI based on customer reviews.
Sorry Excuse for A Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I so wanted to like this range after having to buy a brand new stove because the LG I bought (in 2019) had to be discorded after only 2 1/2 years!! The oven "went totally out" (or so I was told) and if the part that was "on back order" did become available "months down the road" the "labor" would be over $500! (Only paid $600 for it.) I am 70yo and have never had anything but ceramic top/electric stoves. But I have never had one that I TOTALLY DISLIKED! It takes forever to heat up and then it burns up my food. The hobs are the same way, having to use the "Rapid Boil" to get the thing going, but having to quickly remove pots and food b/c it doesn't allow the temp to adjust downward w/o being absolutely too hot. It's almost impossible to keep clean, as everything (even with splatter screens) splashes and causes grease spots on the dashboard. I wouldn't recommend this stove to my worst enemy and regret it's what I ended up with after taking almost 3 years to have my home restored following the flood of 2016.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bonnwalk,
We are glad to know that you are using Samsung products. We apologize for the inconvenience of the range being unable to set the desired temperature. We are always trying our best to make our products convenient for our customers.
I recommend clicking this link for a basic troubleshooting guide:
Samsung electric cooktop or induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
If assistance is needed, you may reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144854434) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fast surface cooking and a clean look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product cooks well and is super sleak. The rapid boil feature is really fast. Faster then my kitchen aid stove I had before.
I would recommend this to a friendGreat Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service of the two gentleman who installed my oven was out of this world. They went above and beyond for me and made this transition smooth. Great
I would recommend this to a friend- Cons mentioned:Cooktop
If you can change it to gas do it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im going to start by saying that the oven part is amazing. No complaints there. The top however is horrible… it doesnt matter how careful you are it will get ruined immediately. I had for a over 8 months and its just now good. Im careful cleaning it, using the right pans and it still got ruined. I wish i could have change it to gas.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We're glad the oven is amazing. Let's have the cooktop taken care of.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to the user manual for more information about maintaining the glass cooktop. Turn to pages 41-43.
https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146131429) to help our team pull up your information when you message us.
Thank you.
-Angelica
smc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much like this but wish I hard was able to purchase one with a side door open instead of from up to down. That was my choose
I would recommend this to a friendMy new Samsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove! It preheats fast, rapid boil is convenient and the oven is so large.
I would recommend this to a friendGreat buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and the features of this stove. Definitely recommend.
I would recommend this to a friendgood except missing power cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing power cord otherwise good so far. Wifi app does not work very well and is useless.
I would recommend this to a friend- Cons mentioned:Cooktop
Faulty Cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is gorgeous, but it takes over 20 mins to boil a pot of water. I swear my cooktop is faulty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello csott425, thanks for reaching out to us with your concerns. We're sorry to hear that your range isn't working as designed, here's a link that will help (https://bit.ly/3kJ3PKD) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1142940877) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
- Pros mentioned:Price
Great Stove!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove for the price. The heating drawer at the bottom is a little small, but otherwise, everything is great!
I would recommend this to a friend Worst decision on a stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had a choice I would return my oven and exchange for a different kind of oven , this thing for $1000 has given me different kind of problems I'm so disappointed in the display problems and so forth I will stick with samsung cellphone but he appliance suck
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146251739) to help our team pull up your information.
Have a great day,
-Ernest-
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove sucks. The burners have a mind of their own - they start off on low and then go to blazing hot, without any warning. You can't walk away from the stove because you never know when the burners will go to blazing hot and burn your food. Also, all the decals have come off the stove. Also, the wifi feature never worked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household safety is our top priority. Let's get this taken care of, Fabian.
I have shared this guide to help your Samsung range connect with the SmartThings app so you can enjoy using the unit remotely. Kindly visit the hyperlinks for further help.
Connect and use your Samsung range with SmartThings:
https://www.samsung.com/us/support/answer/ANS10002317/
To rectify how the cooktop's temperature works, we recommend performing the troubleshooting steps using the link below.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
We would also like to speak with you to gather more information about the burners so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148584742, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay stove. The oven is a bit small. Definitely won’t be sending my husband to pick stove again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lucy, I understand your frustration when you purchase a range and it does not meet your expectations. Samsung manufactures several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144026599) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Service Was Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service from BB was horrible. I'd give ZERO stars if i could. Purchased this item as a gift for my mother inlaw. Item was delivered, the deliverymen acted like they had no idea we PAID for installation. The cord we ordered was not installed correctly and they left the stove "installed" with the rear cover off. Multiple calls to customer service resulted in no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment regarding the range installation.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
display out in less then a month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not even a month old and display is out, not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jayson,
Thank you for letting us know that the display of your Range is not working. We apologize for the inconvenience it may cause you, and I understand that the outcome of this is not ideal.
To help you with this, you can check the warranty information of your range on this link: https://www.samsung.com/us/support/service/warranty/NE63A6111SS/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care Support: 1-800-726-7864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144181444
^Rainly
Very pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very happy. delivered on time. Easy to install.
I would recommend this to a friendSamsung stove with loud sputtering boise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase a Samsung stove u less you want to hear this loud sputtering noise that according to their repair service company is normal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We always prioritize your comfort while using the range, Mariac.
We recommend following this step-by-step guide to help you prevent and minimize the noises coming from your range.
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145807362, to help our team pull up your information.
Have a great day!
^Chrystel