Customer Ratings & Reviews
- Model:
- NE63A6511SG
- |
- SKU:
- 6447921
Customer reviews
Rating 4.5 out of 5 stars with 372 reviews
(372 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Ease of Cleaning4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air fry
Rated 5 out of 5 stars
Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, can't wait to use air fry feature. Nice clean design
I would recommend this to a friend Rated 5 out of 5 stars
Samsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range! Love all the features! Works very well.
I would recommend this to a friendRated 5 out of 5 stars
Great oven.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven. Looks great and the smart features are wonderful especially having a combination of other Samsung appliances and TVs. Best Buy dinged the side of the oven but processed a credit promptly.
I would recommend this to a friendRated 2 out of 5 stars
Surface defect?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this less than two years ago; all of a sudden, while the stoves in use, a crack appears on the surface? I don’t understand how this could’ve happened, not to mention how extremely unsafe I feel to use the stovetop near it in case there’s a spill. I have been a fan of Samsung for years, with their phones, kitchen appliances and media, but I’m very disappointed in this design. I do not believe it’s worth the price, I’ve never had a stove wear down this quickly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We would like to assist you further with your concern, AbebeT. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147487937) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Pros mentioned:Air fry
Rated 5 out of 5 stars
What can I say?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! This range is awesome. The air fry and convection bake all the difference. Crispy air fried wings to perfectly cooked prime rib with a crunchy herbed crust. Recommended to all.
I would recommend this to a friend Rated 5 out of 5 stars
Oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice finish easy control panel oven cook's everything fast easy to clean glass top
I would recommend this to a friend- Cons mentioned:Timer
Rated 2 out of 5 stars
Range ok, see pros and cons. Samsung terrible serv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range works fine. Difficult to turn on/off the timer, top is painted, is easily scratched, and hard to keep clean, bottom drawer doesn't fit most pans, its very small. Pro: brings water to boil very quickly on rapid bowl. Samung customer service is absolutely terrible- don't expect to get any support from them! Received three damaged ranges (from shipping), finally accepted the third one because I needed a range!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jjvn,
Thank you for your honest feedback and we hope you are in good health. We are glad to know that water gets to a boil quickly with your range. We see your point with regard to the top that gets easily scratched and difficulties in keeping it clean as well as issues with the timer. Feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the link below to make cleaning easier for your range.
https://www.samsung.com/us/support/answer/ANS00060833/
Please click on the link below to help resolve your issue with the timer.
https://www.samsung.com/us/support/answer/ANS00088062/
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144157475
Leo
Rated 5 out of 5 stars
Great Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great range! Lots of options and the bluetooth is awesome!!!
I would recommend this to a friendRated 1 out of 5 stars
Finish comes off after a few weeks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this range four weeks and the finish has already come off the surface of the burners, I was super careful and used only the approved cleaners after reading the other reviews that mentioned this problem, but the stovetop still looks terrible. I with I had listened to the others and bought a different range. Don’t make the same mistake I did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Terry,
We understand the dismay about the finish that came off the surface of the burners. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to the user manual for more information about maintaining the glass cooktop. Turn to pages 46-48.
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149438887) to help our team pull up your information when you message us.
Thank you.
-Angelica
Rated 1 out of 5 stars
Absolutely Unacceptable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an EXTREMELY loyal samsung customer. Ive either had a note or a galaxy phone for the past 7 or 8yrs. I have the smart hub fridge, a samsung tv in every room of my house and a samsung washer dryer set. I was so excited to purchase this oven only to be let down like never before. How samsung could produce this absolutely defective monstrosity is neglect/laziness on another level. The stovetop gets damaged like it cant take its own heat and gets worse after every use. I hope i maybe received a defective unit. I dont know how else to explain this much damage to a stovetop after only 3 months of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. Thank you for taking the time to share your concerns with us. This information will help us improve the Samsung experience for everyone moving forward. We recognize that you are a loyal Samsung family member, and we want to make sure that we do everything that we can to maintain that relationship! Please reach out to us with more details regarding issues with your range on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143624514) and it will help our team pull up your information. Thank you for choosing Samsung! ^Ty
Rated 5 out of 5 stars
Samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have like a ceramic cleaning product to come with the stove
I would recommend this to a friend- Cons mentioned:Glass top
Rated 5 out of 5 stars
Happy purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Still getting use to cleaning off this glass top
I would recommend this to a friend Rated 1 out of 5 stars
Don't buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy I would give it negative stars if I could oven touchpad stoped working after 2 months and customer service Samsung denied the warranty to fix so I just spent 800 look for a different brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with the broken touchpad of your range. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147865758) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Rated 1 out of 5 stars
Samsung electric range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this Samsung electric range. The glass easy crashed. Hard to cleaning. Samsung didn't cover for it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KevinP, let us extend our help by providing the details you need for your Range.
Please see the "One (1) Year Parts and Labor" of the warranty statement, fifth paragraph, which explains the limits of the warranty.
Warranty Statement:
https://www.samsung.com/us/support/service/warranty/NE63A6511SG/AA/
Here are links that can help you clean your Samsung range. Also, please watch the video and read the hyperlinks included in each section.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145866223 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Heating speed, Overall performance
Rated 4 out of 5 stars
So far it's fine.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pro's looks nice and heats up quickly and cooks well. The con's, annoying tunes that are played when it reaches the cooking temperature. Very small storage drawer. Had a difficult time getting the unit installed correctly. The first unit was not installed correctly and the installation team left the back completely exposed and did not correctly install the anti tip device. The second unit was installed correctly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Wonderful Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutly love this oven. Still learning everything it does. Its beautiful with awesome features
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Buy it and Enjoy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had it for a few months now and it is what it is. It's a stove/oven combo. It works great as far as cooking food. My other half has really been able to get alot out of it and the meals, desserts and pastries come out great everytime. She also loves using it and has made cooking more enjoyable for her. The tech that the samsung product comes with does take some figuring out. Not as seamless as I thought but there is like a "start up" if you will when pairing the samsung oven with the samsung phone. Overall the product does have cool tech and is not hard to figure out. The product heats up food and does what it supposed to do and at a decently affordable price.
I would recommend this to a friend - Pros mentioned:Air fry, Ease of use, Heating speed
Rated 5 out of 5 stars
Easy clean and great features
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Heats up great and the air fryer is amazing! Lots of space and easy clean too!
I would recommend this to a friend - Pros mentioned:Heating speed
Rated 5 out of 5 stars
So long GAS stoves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first electric stove...heats fast as a direct flame and oven reaches set temp in just few short minutes. Clean smell and easy cleaning.
I would recommend this to a friend - Pros mentioned:Air fry
Rated 5 out of 5 stars
The Range of Ranges
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the air fryer feature. Beautiful design and sleek dark look to match that black hardware set to add some contrast. Overall a nice range with a lot to work with
I would recommend this to a friend




















