Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
New home new gifts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new stove!! The real test will be thanksgiving
I would recommend this to a friend Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new oven!! The burners on the stove work amazingly well looks great too!
I would recommend this to a friend- Pros mentioned:Convection
Air fryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good stove and dose what is supposed to do.
I would recommend this to a friend Fire Hazard - Stay Away!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven almost burnt my house down. It overheated to the point that it burned my surrounding cabinets and the fan inside. Samsung came out to look at and it electrocuted the technician… and even after that Samsung refused to fix the issue, they rejected my claim… so now i have to get an attorney. The Samsung dishwasher is also a piece of crap and the Samsung microwave has already needed to be replaced because it was turning itself on. Samsung sells dangerous products that they don’t stand behind, frankly i don’t want to stand anywhere near them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about your range and other Samsung appliances not working as expected, NicholasS. We want to discuss this experience further with you and determine the steps that can be taken to assist with your Samsung range. At the same time, we would like to know more about the issue with your dishwasher so that we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149928883, to help our team locate your information when you message us.
Have a great day.
-John
- Pros mentioned:Overall performance
Gorgeous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, works very well and looks so pretty in my kitchen!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Yuvi, I am so glad to hear that your Samsung # is working well and that you are loving the sleek design. Thank you for taking the time to give us feedback. We are so glad you chose to be a part of our Samsung family. ^Brad
Samsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! No issues. All burners functioning as well as oven.
I would recommend this to a friendSamsung Air fryer Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove. Samsung by far have the best appliances
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove!!!!!!!! Works amazing! Would totally recommend this
I would recommend this to a friendLove my Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my new Samsung Stove for about a month now and absolutely love it! Works perfect and cleans up nicely. Very sleek look, and looks beautiful in my kitchen. I also love the Samsung appliance melodies when done - very nice touch. So far so good, hoping it will continue to work as good for a long time. I’m very pleased with my purchase.
I would recommend this to a friendVery happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely beautiful, and it's fast! I didn't really expect to see a difference in speed of pre-heating and boiling but it's a big difference.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, I recommend it..so far everything is very good
I would recommend this to a friendGood amd easy to clean
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good so far. The air frying is a bit weak and takes longer than it likely should but no biggie. I never thought i would care about the wifi connectivity but it really does come im handy
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance but you have to clean the stovetop glass after EVERY time cooking. Stains glass from frying pans.
I would recommend this to a friendLearning curve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was easier to connect to the Samsung app…also switch the clock on it isn’t as easy as the simple ones
I would recommend this to a friendWorks great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new range works nice with enough space to cook everything !!!
I would recommend this to a friendNew Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and paired perfectly with my new whirpool microwave.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! We're excited to hear that you're enjoying this Samsung range! ^Ty
Do not buy Samsung Brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used the Self Clean for the first time and the oven completely shut down. It won’t power on and the door is stuck shut. I looked it up and found out the fuse probably blew. I can’t believe this happened the first time I tried the feature. Sadly, it’s past the one-year warranty. Really disappointed in Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
It's completely understandable to feel let down when something designed to simplify your experience ends up causing unexpected frustration—especially on the very first use. We're here to help.
Below is a Samsung support link that may assist with your experience. It includes the option to schedule an appointment with an authorized service technician if needed:
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149709370 to help our team pull up your information.
Leo
Great features and looks beautiful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had it a couple days but the oven is great. Between the features of the app and general stuff for the oven - it’s great. It also looks wonderful!
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is nice but was delivered with a pretty big dent in the back. My husband didn't want to mess with returning it because we had been without a stove for over a week already.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience receiving your Samsung range.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Cracked Stove Top
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove in the fall of 2021. In the past couple of months, the glass stove top randomly cracked by itself while I was cooking without anything hitting it or falling on it. I had purchased the 3-year Geek Squad protection plan, but they said they do not cover this type of repair. I do not see the point of the plan if they do not cover something like this that is a problem with the appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gwen, we understand how you feel. Let's go ahead and help you with your cooktop.
Please check this link to your user manual for tips and tricks on protecting your cooktop from cracking or shattering. Turn to page 27, "Protecting the cooktop."
Manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146088293) to help our team pull up your information.
Have a great day.
^Camille
