Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Smart things issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant seem to get it to Register with the smart things account…
I would recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing this concern with us. I know you must be frustrated with this situation. Here is a link to a guide to connecting SmartThings with your range (https://bit.ly/3zfZAf9). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144026567) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
My perfect baking companion
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a dream to use. My cakes and other things come out perfectly! I still haven't used all of the features, but I'm loving it so far!
I would recommend this to a friendNot bad, but definitely below average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is below average and definitely below my expectations. Functionality wise, it that does just fine, but I got the glass stained in just a few uses.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy when person measured he did nit take into account the very back of the range that protrudes from the back consequently, the range sticks out making my most used cupboard door mostly inoperable. It will scrape the range and the door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that the range sticks out and you're not able to use your cupboard. I can understand that this has been a frustrating experience.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143912511
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Warning do kot Buy this range
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero star dnot buy this stove broke with in a month waste of money I called samsung they said technician will be in next week!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AliJ,
We understand how you feel about having a broken stove within a month.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Beware Photo Upload
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smelled burning plastic (see pics) a year after Best Buy range install and warranty expired! Incorrect electrical connections by delivery people caused very dangerous melting of terminal strip - beware! Terminal strip will need replacing on my new range.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Brown,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146277487) to help our team pull up your information.
Have a great day,
-Ernest-
Pleased purchaser
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I wanted and I haven’t even tried everything on the stove but im thoroughly excited
I would recommend this to a friendwould not recommend this stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front right burner is particularly problematic—it never goes to a low setting. No matter what temperature I set it to, it stays excessively high the entire time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment with how the range burner performs. Let us help.
Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Element stays hot after changing from Hi to Lo" for the recommended actions.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147392161) to help our team pull up your information when you message us.
Thank you.
-Angelica
Stove very sticky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you cook leaves residue on the stove and then you have to get a razor to remove it from it It sticks in a weird way
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel when everything you cook leaves residue on the stove, NajibA. We're here to assist.
We have provided a link with detailed instructions on the most effective method to clean an electric cooktop. The guide also includes another link that recommends the appropriate cookware and cleaning products and a video to watch from beginning to end.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
To help you maintain the finish and the glass cooktop, we have included a user manual with instructions on pages 48-50. Here is the link for your convenience.
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146917975) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don't recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stove turned on at random, not accidentally, at random. Caused kitchen fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gloria,
We would love to discuss how we can best assist you with your Samsung range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145875162 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Cracked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a huge crack in the top of the oven delivered. We are scheduled to get the replacement in March.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Glass exploded
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product if you don’t want to be dealing with repairs!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kathelin L,
We understand your disappointment with this Samsung range model's glass cooktop and we would love to discuss your experience in more detail with you to help in any way we can.
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
- Pros mentioned:Air fry, Convection, Ease of use
Great Range. MANY features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a 20 yr old stove. It is amazing. I cook several times a day and have used many of the features. Probably outlr favorite feature is the AirFry feature. It is deceiving because when you open the door it turns itsseld off. The first 2 times I used it, i burnt what I was cooking. It cook more evenly and much.faster than the counter top airfryer. We can also cook enough for the whole family at once. I was getting told that it took too long to boil water (from the 12 yr old) I showed her the rapid boil function and now she can make her mac n cheese is rapid time. I have a total of 5 burners with 2 of them having 2 sizes and one is a warming burner. We uses the bread proof fuction to make homemade pizza dough. The oven bakes evenly. With kids touching it all the time the fingerprintless stainless is getting a work out. It is very easy to clean.
I would recommend this to a friend Damage item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a damaged item, I already reported to the branch Best Buy but until now no response 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the replacement status.
Have a great day.
-John
- Pros mentioned:Ease of use, Heating speed
Pretty good stove
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this electric stove for a bit now, and honestly, it gets the job done really well. It heats up pretty fast and cooks food evenly, which makes everyday meals a lot easier. The controls are straightforward, so there’s no guessing when adjusting the temperature. One of my favorite things is how it’s much easier to clean but sometimes I struggel. The smooth top wipes down quickly, which is great after a messy cooking session. It also has handy safety lights that let you know when the surface is still hot. If you’re used to a gas stove, it might take a little getting used to, but overall it’s a reliable, no-fuss option that works well for daily cooking.
I would recommend this to a friend Piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good stove 11111111111111111111111111111111111 Buy an LG instead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stuart, I see that you are experiencing some issues with your Samsung Range and would like to lend a hand. I would like to make sure that you have the best experience with your appliance. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143415759. We welcome you to our Samsung family. ^Brad
- Pros mentioned:Heating speed, Overall performance
The best purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range is amazing, wi fi control for the oven, the rapid boil feature is amazing and the look of the appliance is beautuful!
I would recommend this to a friend - Pros mentioned:Convection, Overall performance
A Feature-Packed and Stylish Range!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are extremely happy with our new Samsung range. It looks fantastic in our kitchen, and the performance is top-notch. The stovetop heats up quickly and cooks evenly, and the oven is a dream. The no-preheat Air Fry mode is a game-changer for quick meals, and the convection feature bakes everything perfectly. The smart features and WiFi connectivity are a great modern touch.
I would recommend this to a friend - Pros mentioned:Overall performance
New stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new stove is more than I expected. The one thing I have trouble with is the stove top gets dirty very easy and causes rings. Other than that the stove works pretty good. It was very sleek looking.
I would recommend this to a friend - Pros mentioned:Ease of use, Heating speed
Amazing stovetop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this stove! It's design and ease of use. It works well with our wifi and smart home. It gets hot fast and has holds it temperature really well.
I would recommend this to a friend
