Customer Ratings & Reviews
- Model:
- NE63T8951SS
- SKU:
- 6447898
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 6.3 cu. ft. Slide-In Induction Range, particularly praising its rapid heating speed and overall performance. Users appreciate its ease of use and are impressed with features like the air fry function. The design and induction top also receive positive feedback, contributing to a satisfying user experience.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design
Kitchen range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing!! Sleak, reliable and a great addition to our kitchen.
I would recommend this to a friend - Pros mentioned:Heating speed
Samsung Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best and easiest range I have ever owned. The Temperature control is amazing.
I would recommend this to a friend Just Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The upper oven seems to cook the top too quickly. I had a split oven with dual elements I liked better. The induction on top isn't as strong as others I've tried.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matthew,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that doesn't have equal temperature; kindly choose the one that matches and click the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149243364) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Replacement Flex Duo Induction Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 10 year old Chef's Collection Flex Duo Induction Range. Love the double doors that are on the new range. Wish that the glass top extended to cover the gap in our counter, had to purchase an expensive trim kit to finish off this range
I would recommend this to a friendupgraded to a modern samsung range that is useless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited for my new range. It has not worked since it was delivered. Error codes and repair attempts that have resulted in $2400 spent on a modern range that is useless. Working with Samsung now on a resolution as best buy does not give you enough time to use range/attempt repair and still get a replacement. Don't buy, and if you do remember that any red flags you should initiate return to best buy immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanR, we understand how frustrating it can be when a newly purchased range cannot be used due to an error code. Allow us to help.
Below is a guide to help you diagnose the error code you are seeing on your range. Please match the error code you see from the list provided. Kindly follow the guide to diagnose the issue fully.
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147691966) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Smart Things
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have heard so much about this stove love the everything about it.
I would recommend this to a friend - Pros mentioned:Design
Samsung induction range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design, and features. Flexibility of dual oven feature is outstanding
I would recommend this to a friend To many problems for the cost.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconsistent cooking. Burns the outside and leaves the inside cold. Needs improvement to be this expensive. The oven it replaced worked better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
A working oven is needed to cook your food properly. Let's go ahead and check the possible fixes.
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause a lot of issues. Please check this link for details.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Cooking basics and troubleshooting | Samsung US
https://www.youtube.com/watch?v=5Zh3_KJcIGQ
Ovens may gradually become out of calibration when they're older, and oftentimes you can allow for this by adjusting your recipes. Please check this link for details.
Calibrate your oven's temperature
https://www.samsung.com/us/support/answer/ANS00049012/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145421007) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Overall performance
Excellent product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product Took almost. year to get it, but worth it
I would recommend this to a friend ultimate slide in range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range really makes a big difference when it come to cooking food. So much control of the heat. Also, the flex oven really provides more options for cooking.
I would recommend this to a friendSimply does not perform
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we are not happy with this unit. The cooktop settings do not maintain their temp- example: making pancakes I set the dial to 5- the pancakes cook well at first, sizzling as they should. By the second or third batch, they are not sizzling, and taking 4x as long to cook. The oven has a similar issue- example: we preheat to 350 and then decide to crank it up to 400. When we set the new temp at 400, the readout will display the "true" temp inside the oven at 315-330- so while we thought it was preheated to 350, it simply did not maintain that temp. We had geek squad out to repair it and they replaced some circuitboard- but the problem has never gotten any better. Simply does not perform the basic functions it is meant to perform.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StephenP,
We can feel the disappointment you have with this range. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147276303), to help our team pull up your information.
Have a great day!
^Rodel
Regret Buying Samsung. Oven turns on by itself.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven, except it's malfunctioning from the start. This oven turns on randomly, and will be warm (about 125 degrees F) after not being used for several days. It's done this about a dozen times, and the only way to get it to turn off is to unplug it. We have had samsung service come out and work on it twice. The first time they replaced all the control electronics, and the second time, they told us to 'just turn the oven off'. Totally terrible customer service, and they couldn't seem to wrap their brains around the fact that there is an obvious software bug causing this problem. They didn't even diagnose the problem correctly. This will be the last samsung product I'll be buying. Hopefully somebody from Best Buy can read this review, and help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for sharing your experience. We would love to know more details about the range so we can further assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147616078) to help our team pull up your information when you message us.
Have a great day.
^Aloe
Samsung Induction Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Induction stove is a nice energy efficient stove upgrade and many nice features! Still learning but great so far!
I would recommend this to a friendEnamel is peeling after 2 years of use!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enamel is peeling after only 2 years of normal use! Never cooked super well, but we lived with it. The enamel shouldn't be peeling after only 2 years of use. Warranty is only a year. The induction top worked well and we liked that feature alot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it is to maintain the pristine condition of the range, RobertU. Let's get the information you need to ensure your range is in tip-top condition.
The links below will guide you in ensuring the range is clean internally and externally to avoid further damage. Please select the topic that piques your interest and learn more by checking the hyperlinks and watching the embedded.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147407055) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
- Pros mentioned:Heating speed
Induction Stoves
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t gotten to use it, but 3 times since it got installed, due to the flu. But, the times I’ve used it, I love it!! I am totally a “gas girl”, but read about induction stoves, and thought I’d try it. So far, I am sooo glad I did! It boiled 3 cups of water in under 90 seconds!! Plus, it’s a greener energy.
I would recommend this to a friend Induction Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I thought that I had ordered full installation service, I had to unpack and install myself - range was damaged on the rear of the unit (rear panel pushed in) - I had to remove the rear of the oven and bang the metal back into shape with a rubber mallet - pictures were taken by the delivery driver
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback on your overall customer experience about this purchase.
Have a great day.
-John
Citizen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The free in-home consultation was great and Kevin was very helpful in making this selection.
I would recommend this to a friendInduction slide in range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the features just wish the installers unpacked the appliance because several features didn’t work due to shelves left inside.
I would recommend this to a friend- Pros mentioned:Heating speed
New Samsung Induction range owner.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received the Samsumg Induction range. I'm impressed how quickly it boiled water. I had a little trouble finding the range serial number, but I finally figured it out. So far I'm happy with the delivery and installation from Best Buy. Since it's new I'll probably update my review in the future.
I would recommend this to a friend Love Best Buy!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy and the people they hire. I have had nothing but exceptional service from this company!!
I would recommend this to a friend
