Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 954 reviews
Rated 4 out of 5 stars
Recommended electric stove
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I miss my gas stove but don’t have a gas line so I had to get an electric model and love the features.
I would recommend this to a friend
Pros mentioned:
Air fry
Rated 5 out of 5 stars
Great invention
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my oven. I am finally able to cook different dishes at different temperatures. I was also able to get rid of my counter air fryer and use the one inside the oven.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this stove! Due to circumstances I havent been able to use the air fryer yet but I'm excited about having it. Having a double oven is awesome! It bakes much faster than my old stove. The ceramic stove top is so great to cook on. The "keep warm" feature is so nice to have.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Where do I start? I love my new stove! The flex dual oven is my favorite option that allows me to prepare multiple dishes at two different temperatures. We also freed up counter space by getting rid of our old air fryer because this stove does it all! You won't be disappointed.
I would recommend this to a friend
Cons mentioned:
Glass top
Rated 3 out of 5 stars
it is ok but not the best
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Glass top, it scratched easily ,Removable Nonstick Griddle look bad after one used. The paint/coating on the griddle chipped off even with hand washing. The griddle is also slick on the bottom so it slides when being used.
This range is perfect when you have larger meals to prepare. I have only used the top oven so far. It worked well but I had to adjust the time baked The fact that you cannot open the lower oven door without the top oven also be opened did not occur to me until I went to use it. I have to figured out how to cook without the air fryer. I would like I’ve a full instruction book. The panel is hard to see because it is a black appliance and it needs a backlight on the panel to be able to more easily see the buttons
Thank you for taking the time to leave this review. We understand that you have some good observations for the range.
Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. the link below will explain everything you need to do
Clean and care for your Samsung electric cooktop/Clean your cooktop https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove https://www.youtube.com/watch?v=b_dExUhgeus
We are advised not to overheat the griddle. This can damage the coating of the griddle. Be careful when cooking; the griddle may move.
We have a guide in the user manual for the air fry mode on page 42. https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this in 2023 and it works great. We have had no issues
I would recommend this to a friend
Pros mentioned:
Heating speed
Rated 5 out of 5 stars
First Dual Oven; Very Pleased
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
There is a bit of a learning curve with the two ovens, and the convection vs. roast setting. But once you gain familiarity it's a really efficient oven, heating up quickly, holding temperature well, and consistently produces both roasted food and baked goods.
I would recommend this to a friend
Rated 5 out of 5 stars
Double oven
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent oven
The burners are all in the appropriate spot and size, and double oven works like a charm
I would recommend this to a friend
Pros mentioned:
Air fry
Rated 5 out of 5 stars
Great purchase
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A great range and the air fryer is awesome. Is up so fast and the microwave is great as well. Can’t wait to get the matching refrigerator. Just wish I knew that the fee to add the electric plug was $150 because the hardwire was already there.
I would recommend this to a friend
Rated 1 out of 5 stars
This product will not do what you want it to
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is truly a terribly designed product. I bought it because I have a small kitchen and I love to cook, so I was attracted to the double oven feature as well as the air fryer option.
However, none of the reasons I initially purchased this actually work efficiently or are remotely rationally designed. The air fryer function only works when you remove the oven divider (which is cumbersome). So it's not like you can pop your morning breakfast muffin in the air fryer and go about your day -- you have to find a large clean suface to set the oven divider on and then put it back?? Not convenient.
Additionally, if you're using the double oven feature, both of your dishes are going to burn if cooking to your normal recipes' bake times. The heating elements are too close to the racks, so you have to keep an eye on them. Again, not convenient especially if you're say...hosting Thanksgiving and that's why you chose this oven to start with.
Lastly, the buttons on the range hardly recognize touch. Both when the oven(s) preheat and when the timers go off it plays the longest, most obnoxious song as you're continually having to push the buttons that won't recognize you're pushing them. I truly love to cook. It's one of my great passions, but the sound of this oven have the shrill effect of a screaming baby.
I really wish I saved myself the money (and the hassle) and bought a base-model. I tried to exchange it, but was mistaken on the return window as I'm merely a Best Buy Citi Card Holder and not whatever membership I actually needed according to the customer service representative that said there was nothing she could do for me.
Not only will this turn me off of Samsung appliances, but of using my Best Buy credit card in the future. Another lesson in "simplest is best."
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Hi JennaC,
We understand how disappointing it can be when a range doesn’t perform the way you expected—especially when you chose it for features meant to make cooking more convenient—and we’re here to help you review settings and guidance that may improve your experience.
For the issue with the buttons not responding or recognizing touch, please follow the instructions below. Be sure to click on the embedded links within the article for additional support.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven http://www.samsung.com/us/support/troubleshoot/TSG10002418/
For concerns related to temperature behavior when using the Twin cooking mode, please review the guidance in the user manual on pages 33–36, which explains how the feature is designed to operate and provides usage recommendations.
User manual https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
Should you need further assistance, you may contact us through the following channels:
When you message us, please provide us with this reference number (1151627705) to help our team pull up your information.
Thank you!
^Joshua
Pros mentioned:
Air fry
Rated 5 out of 5 stars
Love it
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good, haven’t used it a lot yet but what we have done was great. The double oven and air fry option work super!
I would recommend this to a friend
Rated 4 out of 5 stars
learning to use all the functions
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a beautiful range, haven't quite got the hang of the griddle on top, heats up very hot even on low. Foods are sticking to it so not sure what I am doing wrong. Thought I could use the air-fry function in the top small oven only, but that is not how it works, you have to take the center divider out to air fry. Also do not know the difference between air-frying and confection cooking but overall I am happy learing all the functions.
I would recommend this to a friend
Pros mentioned:
Air fry
Rated 5 out of 5 stars
Great oven, would purchase again
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great oven! Happy with purchase. Love that you can cook 2 different things at the same time. Only warning is that when you use it as an air fryer make sure you put a pan under the rack so that it drips onto a pan and not directly onto oven floor. But make sure it’s a pan that’s cheap or that you don’t care for.
I would recommend this to a friend
Rated 2 out of 5 stars
So disappointed
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product! Crappy service, When I scheduled the delivery everything was to come on the 1st of July . Best Buy calls and asks to move some of the deliveries up .. I say okay but they all still have to be in stalled as planed .. well the 21 come and the Delivery guys say they cannot install and are Going to add the dishwasher and microwave on to the delivery on the 23th .. um ok .. ( so that the items can be installed, the guys on the 21 are not authorized to install) .. come the 23rd we get a call and they Are on their way .. outside of the delivery time and oh … they have no idea where the microwave is but have a dishwasher and range… um okay
They get here and cut The line and flood My kitchen … oh wait also they are not skilled with they type of plumbing we have .. interesting as we rush to shut the water off ….
Oh wait … wrong dishwasher … they picked up the wrong dishwasher…
Okay put the stove in.. let me look to make sure it is the right one… okay good, where is the new plug I requested and paid For … oh it is not on their list of stuff … so no new plug ? Really
So at this point .. no. Water … no stove . No microwave … washing towels from flood….
Call Best Buy … They say oh we are sorry, we will get you the right dishwasher
Refund the install of the dishwasher….
Oh the plug for the stove is with the original delivery that comes on the 1st with the fridge . We can complete the install then or send someone out but have to check their schedule.
Okay we went and fixed Our plumbing to the dishwasher that is now coming on the first with with microwave we ordered and the refrigerator on the 1st. Bought the new plug for the the stove so we could cook….
I am sure I missed something .. but can add more on the 1st after the remaining items. ( we hope they show up and sre Correct)
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Dear Valued Best Buy Client,
We understand that your overall purchasing and installation experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Stove
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it I have not used yet but I will be doing lots of cooking.
I would recommend this to a friend
Pros mentioned:
Air fry
Rated 5 out of 5 stars
A must buy if your in need!!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great stove for the money. It was alittle hard to figure how all the features worked but after you tubing it made it a super easy. Best purchased i made from best buy in years.