Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 6.3 cu. ft. Smart Freestanding Electric Range with its air fry feature, ease of use, and overall performance. Many customers also find the range heats quickly and enjoy its various features and practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches and the difficulty of cleaning. Additionally, a few customers have noted that the control panel is not backlit.
This summary was generated by AI based on customer reviews.
Brand new for us today!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received today. We look forward to using this double oven. Will better be able to review after use. Delivery was great. John and Devin were professional and friendly. We were kept informed which was great!
I would recommend this to a friendEverything’s it’s said to be:)
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove….absolutely wonderful…split oven best thing since sliced bread
I would recommend this to a friendBest electric available
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the latest features. Looks great and easy to use. Doule oven that still has a drawer underneath....many don't.
I would recommend this to a friendGreat stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had tons of options for cooking. Since it has Wi-Fi, you can monitor it with your phone or Tv
I would recommend this to a friendWorth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after my electric stove started to have problems heating up. Looks great and works perfectly.
I would recommend this to a friendHappy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks sleek and functions well. The oven doesn’t heat up the whole kitchen. Stove top heats up quickly.
I would recommend this to a friendGreat purchase!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this stove is great except the air fryer. Won’t be using that anymore. Our dual air fryer we have works a lot better.
I would recommend this to a friendBest application ever.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Applicance I’ve ever bought exceeded expectations thanks Samsung.
I would recommend this to a friendLike the Versatility
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no complaints. Have yet to try all of the features. I like the versatility of being able to use this as a double oven or as a regular oven based on my needs.
I would recommend this to a friendNew Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation crew prompt and helpful. Removed old stove smoothly.
I would recommend this to a friendRory
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stovetop has 2 burners that are 7.5 inches, 1that is 6 inches, and one large burner. I often need two burners that will accommodate 10 inch pans so this stovetop is very inconvenient. Also, the burner knobs are counter-intuitive. On Every stove I have ever owned, the front right burner was controlled by the knob on the far right, etc. This stove is the opposite. Really cannot figure out why. We would not have bought this except it us the only double oven we could find where the oven could be converted to one big oven to cook a big turkey.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rory,
Thank you very much for your review of our products. I will be sure to pass on what you have mentioned to our product team for current and future product developments.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference number: 1144829265
Leo
Dual or single oven!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the convertible dual oven set up! The air-fryer is okay. Needs turned up a bit temp wise from my dedicated air-fryer to get real crispy.
I would recommend this to a friendLove it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. You have the option to use the small oven and remove the middle part and you can use the big oven. I can connected to my phone.
I would recommend this to a friendLove my new Samsung dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and product. Installation went smoothly. The dishwasher is efficient and super quiet. Eric and KD did a great job installing the unit. Store salesman was knowledgeable and helpful.
I would recommend this to a friendSamsung Double oven genius
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is amazing and perfect in every way. Heat up fast, cooks perfect and the looks stunning with the double door oven.
I would recommend this to a friendDefective within three days
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and installation were quick with no dents or scratches but the oven itself started having issues within three days. I used the air fryer option twice before the lower oven fan began sounding like an ice chip maker. I had Samsung support on the phone while I replicated the situation and then took a video of it, I isolated it to just the lower oven when in convection mode at 400F and above. The service center doesn't call you back until 24-48 hours (with no known number to give you). It's easier just to return the device to Best Buy and be without an oven for awhile. Aside from the convection issues, the back right burner doesn't warm up evenly and the front burner on the small ring takes forever to boil a pot of water. The rapid boil ring is the largest one and ridiculously too big for boiling water for one person. The look is great and I didn't have an issue with the glass scratching at all. Note the "remote start" function is a misnomer as you CAN'T remote start the device- you can only send the oven settings to the device remotely through the app or Alexa then have a person manually click the start button to initiate the setting. This is due to obvious safety issues but really annoying that it's being advertised as such. Also if safety was such a concern you should be able to remotely turn off the burners to prevent accidental turn-ons or living with people who have dementia that leave on the burner but NOPE that safety feature doesn't exist...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechieT,
We understand how you feel regarding this range. We are here to help you.
We recommend checking the resources below to determine if the noise coming from your range is within the operation noise/sound.
Samsung cooktop and range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Please see pages 24 to 25 of the user manual on how to use the right burner for each type of cooking application.
https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148013351), and it will help our team pull up your information.
^Rodel
Best buy is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good and i like it. Good quality, never had problems .
I would recommend this to a friendLove it!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it has so many features and cooks amazing! Great stive for an amazing price!!!
I would recommend this to a friendAmazing stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove! Only gripe i have is you have to take the middle divider out to use it as an air frier. I wish they Could have made it to use as an air frier and stove at the same time
I would recommend this to a friend- Pros mentioned:Air fryCons mentioned:Glass top
Stove damage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the first stove arrived damaged from the fork lift then the replacement stove has a damaged glass top which I am now waiting for. Tried to get info on my bundle gift card and after 12 transfers of different people still no info or call back horrible customer service. Also sent damaged frig twice
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel