Customer Ratings & Reviews
- Model:
- NE63B8611SS/AA
- SKU:
- 6491829
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 6.3 cu. ft. Smart Instant Heat Slide-in Induction Range with Air Fry & Convection+ highly for its rapid heating and cooking capabilities, as well as its ease of cleaning. The sleek design is also appreciated by users. However, some customers have noted a slight humming sound from the induction coils during operation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Heating performance
The Mohammad Ali of ovens…. The greatest!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome unit, comes with air fryer basket. Thought I was going to be frustrated with only 4 burners. Quite the opposite though, they heat so fast it’s amazing.
I would recommend this to a friend Still in shipping but bestbuy wants a review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well….it’s still shipping but we are excited! Hopefully I can update this review in the future.
I would recommend this to a friendEasy to find what you were looking for and easy to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to find what you were looking for and easy to buy
I would recommend this to a friendConvection oven
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.already a mark on the top and only used carefully once concerned about all the nooks and crannies on front control panel as they can catch food making it difficult to keep clean. Should have went for a better model
No, I would not recommend this to a friendBrand response from Samsung
Posted .KateS, let us extend our help by providing tips and trick for maintaining your cooktop.
Please check this link on how to keep your cooktop in its pristine condition. Kindly click on the embedded words and watch the full video.
Caring for your electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145969772) to help our team pull up your information.
Have a great day
^Camille
Best prices
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price in south west Florida and our salesman Tim was the best
I would recommend this to a friendAwesome & Amazed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s awesome and amazed how the cooking came out so perfect and in less time
I would recommend this to a friend- Pros mentioned:Heating performance
Awesome Induction Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ability to fry, boil water, make soup within minutes. The oven is awesome with the airframe option. The Bluetooth is very helpful when cooking and you’re in another room.
I would recommend this to a friend Replacement stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we wanted. Fits and looks great in our kitchen
I would recommend this to a friendMike and Rosemary Lisi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I are very happy with the stove. Thank You!
I would recommend this to a friend- Pros mentioned:Heating performance
Samsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had it installed for 1 week. So far it works great and heats up very quickly. It seems to be very nice quality. I only wish they provide you with the blue led lights on the stove top as they do with the next model up.
I would recommend this to a friend Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful stove and good price! Highly recommend this item!
I would recommend this to a friendExcellent New Stove
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove and matches the rest of my appliances!
I would recommend this to a friendDisappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited for it but disappointed after 4 months. Stove stopped working after 4 months and was told it’s known for having a faulty circuit board. Now I have been waiting on a replacement unit for a month because the circuit boards are not longer available. Suggest buying a different model or paying a little bit more for another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146832381) to help our team pull up your information.
Have a great day,
-Ernest-
Problems with the stove. Problems with support.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure which is more frustrating. We received this unit with a broken fan. Initially got support via our warranty fairly easily. A few months later, the same problem with the fan started happening again. We are still in warranty based on the delivery date but not based on the purchase date and that has everyone confused. Currently trying to get help from Samsung and it is a nightmare. I have been on multiple chat threads and going in circles. The Best Buy account interface doesn't show my receipt and delivery date in the same place. By sending them two files they are now saying that my receipts don't match even though they have the same order number on them. They ask me to upload it via text, via a website, and over email. I keep getting passed around to new agents. Have been told I'm talking to the troubleshooting team, not the dedicated support team but they won't tell me how to contact the support team. To boot, the oven overcooks and/or cooks unevenly. Cookies will be burnt on the edges and doughy in the middle. This stove has been an all-around horrible experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened to learn about your overall experience with the range, AllisonM.
You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Constant Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left "burners" stopped working after a couple of months. Repair service came out three separate times and had to replace the internal board. Still experienced issues and original problem came back. Finally got Samsung to exchange the unit, but they sent the wrong replacement stating that this exact unit or one similar was not available in their warehouse. In the end, Samsung issued a full refund a year later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BobK,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience with the range.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Serious upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the non convection version of this oven previously and traded up. The earlier version didn’t brown up the meats sufficiently, but this one does the job. The stovetop is the best we’ve ever used for control and even cooking. Aside from needing specialized cookware for the induction method, no other hassles. At about $1500, a high value appliance
I would recommend this to a friendBroke in Under a year, Warranty not honored
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in under a year by overloading and blowing a breaker. Although it was within warranty, but Samsung won’t honor their obligations to dispatch someone to repair it. It’s an average range of poor quality, and the manufacturer doesn’t stand behind their product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your dismay about what transpires with the range, CassallG.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! I’ve had this 16 months and the stovetop broke. Will cost over $600 to repair.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They supposed to deliver my stove on October 21 and now they rescheduled for November 10 , I’m very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened that you had to go through this. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
BEWARE OF BEST BUY CANCELLATIONS
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ONLY HAD IT 3 MONTHS NOW DOESNT WORK AND BEST BUY CANCELLED ALL MY WARRANTIES SINCE PHONE NUMBER WAS CHANGED
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We strive to assist you anytime. We would want to know more details about what's going on with your range so we can discuss options and offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147601516, to help our team pull up your information when you message us.
Have a great day.
-John