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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1513 reviews

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95%
would recommend
to a friend

Customers are saying

Customers regard the 60" Class LED 4K Ultra HD Smart TV very favorably, particularly praising its picture quality and ease of use. Many also appreciate the smart TV features, the user-friendly remote, and the affordable price. While some users noted limitations in motion rate and viewing angle, the positive feedback on other aspects significantly outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,513 reviews
  • Rated 5 out of 5 stars

    great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was a christmas gift for my husband. paid cash for it so he wouldn't know about it, but 2 days later got my warranty on my email so he found out before Christmas, was a bummer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant about purchasing a larger TV. After getting it home and setting it up I was amazed how much better the experience is watching this compared to my 48"

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced a projector 60' so this new tv is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung - 60 Class (60 Diag.) - LED - 2160p - Smart - 4K Ultra HD TV - Black is meeting our needs. Easy to set up. Hard to see ball movement on tennis match. Biggest concern is an occasional word or two is dropped. not sure why we having this problem

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with Bestbuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this unit 28 days ago to replace a 10 year old plasma. Really like the picture and features. Not pleased with the judder affect but figured getting a 60" for $699 I could live with it. Real issue is a defect that gives a shadow image in the lower left part of screen. Its always there no matter what source, input or content. On the phone and store I was told by Bestbuy they can do nothing because their return policy is 15 days. Should've gone to BJ's, they give 90 days! Now its in the hands of Samsung to resolve this. Waiting to hear back. TV itself is pretty decent if not for the defect. Poor rating is basically for the merchant. Bye-bye Bestbuy, you'll never see any of my $ again.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for your review on this Samsung TV.
      I am sorry you had issues with the shadow image of your TV. Your overall customer experience feedback is important to us and we will document your concerns.

      Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    Huge upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my 46" led Samsung with this. My living room is about 16" long with the couch on one end and the tv on another. Had geek squad mount it and it's terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Picture, Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most stores had sold out...Best Buy was able to order the TV with ease and we had it delivered and installed within a week. This was truly a best purchase and experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is absolutely amazing, we upgraded from a VERY old plasma and the difference is stunning. We liked it so much we actually bought two. I highly recommend this TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t fall for brand name tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv during the Black Friday and initially I thought nothing goes wrong with Samsung brand, but I was wrong the picture wasn’t clear, all blurry. The sound wasn’t great either. I became very disappointed and thought of going for suhd tv even the price tag for those are hovering close to 2K. I was in the Best Buy the next day for 3 hours looking at all tvs in the display. Finally one of the tv got my attention and it was a sharp aquos tv. I bought that tv and returned Samsung. That’s the best decission I made in a very long time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a replacement TV after my last one was broken and after reading through all the reviews posted, I knew I had to buy it! Great product and a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic value for the product quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought online, Best Buy delivery was on time and within 2 days of purchase. Quality product with no surprises, the reviews were spot on, can't ask for any more than that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First flat screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this tv. However, because not all channels are ready for advanced tvs. I first thought something was wrong because it flicks when I change channels only to discover its the station. I hope they will soon be ready for 2160s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this t.v.! Especially the size. It hangs perfectly on the wall. I didn't find an issue with the colour as most reviews state. Overall, I am happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fourth Samsung TV and Not The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung TVs-the picture is amazing. Until this one. Not sold on the upgrade to 4K Ultra HD. You need to be in front of the TV for a good picture. The settings to get a good picture take forever to finally get set. Others have come out of the box with a clean look. This is a chore. The more features added, the more issues you have. Six weeks into ownership the TV now "announces" extra information is available. The first six weeks it just showed the notice. The verbal notification is horrible. Not sure why anyone at Samsung thought is was a good idea or the repeating it was on HDMI as well. I am sure there will be more that issues as I own it longer.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Chismosito:

      Thank you for purchasing this Samsung TV. I am sorry to hear that you are experiencing some issues.

      To better assist you with your concerns, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV that is not SUHD but you pay lot less. I even got a price match and got a great low price. You will see hazzy picture on fast movement but it's not too bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my "homework" before buying and I'm very pleased with the product. I had the Geek Squad set it up with the rest of my stuff and that was money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the largest TV size I have purchased to date and I was not disappointed. So far the image is clear, crisp and clean with color hues that I would expect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Picture is just Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your average TV.. The picture is clear, not fuzzy. The colors could be a slight more vibrant. Don't notice a difference at all with the 4K. All in all, I guess you get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use and great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for an older Samsung big screen and I am very pleased with the new technology and ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Television!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for a 60" screen. It's perfect for my man cave. The colors and the picture are clear and sharp. I'm looking forward to the football season.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV and especially the 4K Ultra HD TV feature. It is the best TV that I have ever own. I highly recommend it to anyone in the market to buy a new TV.

    I would recommend this to a friend
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