Customer Ratings & Reviews
- Model:
- QN60Q60AAFXZA
- SKU:
- 6453029
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 60" Class Q60A Series QLED 4K UHD Smart Tizen TV for its superb picture quality, easy setup, and reasonable price. Many customers have commented on the excellent picture quality and vibrant colors, while others have praised its user-friendly design and simple setup process. Although some customers have expressed concerns about the remote control and volume control, the overall positive feedback suggests that this TV offers great value for its price range.
This summary was generated by AI based on customer reviews.
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service! Got great help with buying decision.
I would recommend this to a friend- Pros mentioned:Picture quality
Could Have Done Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Picture but poor sound and poor instructions to set up TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi pistol,
We appreciate your feedback on your Q60A TV's sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To further assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60A TV under QLED 4K TVs > A Model Lineup to download the guides you would like.
The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope these tips help you better enjoy your new product.
If you need more help, we are here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
60" Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall care was good! From the beginning, (picking a tv) to the end, the (Geek squad installation).
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its good, just reviewing it to get Best Buy pints,
I would recommend this to a friendTV picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the sharpness of the picture was better. The men that did the setup were just great.
I would recommend this to a friendBrand response from Samsung
Posted .Doodler,
Thank you for choosing the Samsung Q60A TV and for sharing your feedback regarding your picture quality. For optimal image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
HUGE hassle!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box, excellent condition. I brought it home, and it did not work, the screen was flashing black and blue. I tried calling the store....NOPE!! All calls were being sent through a call center. No way to call the store directly, and they wouldn't transfer me! I called Samsung, they sent a repair person out to look at it the next week. They had to order parts. A part was replaced the following week, and that didn't fix it. Again they had to order parts. Parts were replaced the following week. FINALLY it works, and I love it!! Yes I could have returned it, but I wanted THIS tv, and couldnt find it at a better price anywhere. I also work 3rd shift, hadn't slept yet, and had to go to work yet that night.
I would recommend this to a friendBrand response from Samsung
Posted .Samsungfan,
We appreciate your feedback regarding the damage your TV exhibited upon opening and setup. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue is resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the value. The sound isn’t great but that’s to be expected.
I would recommend this to a friendSamsung 58 inch flatscreen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no problems! Easy installation, perfect size!
I would recommend this to a friendsamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good for the most part it could have more apps on the platform
I would recommend this to a friendSamsung Q60A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.default apps can not be deleted. I am unhappy with this.
No, I would not recommend this to a friend- Cons mentioned:Volume
I got a lemon....
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually have not had a problem with my Samsung products, but this one is clearly a lemon. Within 2 months after purchasing I had to have the screen replaced. Now the volume/sound works only intermittently. Even though it is under the original 1 year warranty, Best Buy can't help me and dealing with Samsung has been a nightmare. Unless they come watch tv with me for an evening, how am I supposed to prove to them an intermittent problem? So tired of dealing with problems with this tv.
No, I would not recommend this to a friend Disappointed with expensive Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not as good as expected. Nothing like the Samsung displays in the Best Buy showroom. No operator's manual to help me with the functions, and a very strange remote control.
No, I would not recommend this to a friendHad to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the original one - it only worked for two days. The replacement is working fine. Spectrum advised me to purchase a Samsung or I would of gone with another brand.
I would recommend this to a friendBrand response from Samsung
Posted .Rebe,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need assistance with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i opened the package up and the screen was cracked has to return
No, I would not recommend this to a friendSave your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy to get a QLED got it home and found out my cheaper Sony had a much better picture and more connections. Save your money, buy a Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RSC1,
Thank you for sharing your review of the Samsung Q60A TV. Your details regarding your picture quality are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv could be clearer although not bad .Disappointed that there is no sleep timer for tv
I would recommend this to a friendSo so tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv is just okay. I was looking for a better higher quality TV and they pushed me towards the cheaper sets
No, I would not recommend this to a friend4Ktv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the quality was much better. However I do love all the features it comes with though.
I would recommend this to a friendBrand response from Samsung
Posted .Kboyd25,
Thank you for sharing your thoughts on the picture quality of your Q60A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We brought this tv back for exchange twice due to a defect
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tvsamsyng,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Sansung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The voices do not match the mouths When people move there is a shadowing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sansung60,
Thank you for purchasing the Samsung Q60A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1805.4 which includes updates to address any lip sync or audio delays that may be occurring. You can check this by going to: Settings > Support > Software Update.
To check why your TV picture may not be displayed properly, you may want to try the following steps:
1. Try connecting the TV to a different source (e.g. change HDMI ports.) to identify whether the issue is with the TV or the source.
2. Power cycle both the TV and the source. Make sure to unplug the TV and the source from the power point, wait at least one minute before plugging and turning them back on.
3. Reset the Picture Settings. Go to: Home > Settings > Picture Expert Settings > Reset Picture
4. Try adjusting your TV's Power and Energy Saving functions. Go to: Home > Settings > General > Power and Energy Saving to adjust the Brightness Optimization, Brightness Reduction, and Motion Lighting.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist