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Overall Customer Rating

96%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 919 Reviews

    • Brand Response

      MrSamsung 

      January 18, 2017

      jakebullett:

      Thank you for purchasing this Samsung TV. I am sorry to hear that you are experiencing issues with a line having developed in the screen.

      Samsung products are engineered to the highest standards of performance and quality and we back this TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller, such as BestBuy.com.

      To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

    • Brand Response

      MrSamsung 

      March 1, 2017

      joey3232

      Thank you for your review of this Samsung KU6290 TV.
      I am sorry to see that you are experiencin lag issues. You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.

      For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.

      -Samsung Ambassador Samsung