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    • Brand Response


      September 20, 2017


      Thank you for purchasing the Samsung 65" Class Q9 4K QLED TV. I am very sorry to hear that you are experiencing issue with the black screen.

      Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.

      -Samsung Ambassador Samsung

    • Brand Response


      August 22, 2017

      Thank you for purchasing the Samsung 65" Class Q9F QLED 4K TV and for bringing your concerns to our attention.

      I apologize for the unfortunate experience you had in trying to fix the lightbleed issue.

      Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our teams. Samsung