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    • Brand Response

      MrSamsung 

      July 25, 2016

      Pmoney:

      Thank you for purchasing the Samsung 65" Class KU7500 7-Series Curved 4K UHD TV. I am sorry to see that sporting programs on this TV result in motion blur.

      You can try adjusting the motion or judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions:

      Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking

      Each person will have a different take on what they like, so Samsung makes it easy for you to customize to your viewing preference.

      For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience. Samsung

    • Brand Response

      MrSamsung 

      July 25, 2016

      Roginator:

      Thank you for purchasing the Samsung 65" Class KU7500 7-Series Curved 4K UHD TV.  I am sorry to hear that you are experiencing uneven lighting and judder in video.
       
      To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. 
       
      You can also contact Samsung via LiveChat or email.  Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
       
      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung