Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- |
- SKU:
- 6401722
Customer reviews
Rating 4.6 out of 5 stars with 14488 reviews
(14,488 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color, Ease of use
Rated 4 out of 5 stars
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. The color, sound and resolution are great. This is also my first "smart tv" and I have found it incredibly easy to use and having access to so many streaming apps is so convenient.
I would recommend this to a friend Rated 4 out of 5 stars
Good 65” tv for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a low end 65” smart tv. Picture quality okay (a little grainy). Need to watch head on due to glare off screen. Could not get Spectrum app to work on this tv. I would delete app. unplug tv and wait a couple minutes before plugging back in and turning back on, then re-download app. Yay, works! Until following day when you have to do all over again. After 4 days of this just hooked up a Spectrum box and all is good (although defeats purpose of smart tv). HBO, Netflix, Hulu, Amazon, Apple TV and Disney apps all work. Gave four stars because even though low end, size is great and it weighs less than half of what the 10 year old 55” Samsung it replaced Did (died during pandemic quarantine - not good!). Bought this curbside pickup, thanks Best Buy! They were amazed this fit in back end of 2017 Subaru Outback (laid flat).
I would recommend this to a friendRated 5 out of 5 stars
Very Awesome TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing and very reliable as they last very long, I recommend getting a Samsung tv from Best Buy, they are the best.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Its Huge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this television, its huge - its almost like being in the theater. Picture quality is outstanding, very easy to set up on your own, not very heavy.
I would recommend this to a friend - Pros mentioned:Picture quality, Tv quality
Rated 5 out of 5 stars
Great TV for the price!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV so far. Such a clear, sharp image. It seems to clarify low quality images and display them better. I love that it’s a smart tv with BLUTOOTH for once. Great tv!
I would recommend this to a friend Rated 5 out of 5 stars
TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV… good graphics and really not heavy but the brand is awesome, have alot of functions
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great quality tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and easy to use. Got this for my parents and they love it so far. Perfect smart TV and a good size for their home. Bought it on sale too, so great value.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great TV, horrible Tizen OS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this TV has an amazing picture. I have a Sony X90J in the media and the price on the Sony was almost 3x. Picture quality on both are dang near equal. Only negative keeping me from giving it 5 stars is the crappy Tizen OS. It was an absolutely pain just to get the setup to complete. The Smart Things app either kept crashing or just never worked. Took maybe 30 mins to get the setup completed when it should have taken 5 mins tops! Fortunately, I will be using an AppleTV4K so the Tizen OS can be completely avoided. If you need an affordable TV, highly recommend. If you plan on using it's OS, good luck. The apps are small, the OS is very touchy, etc.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Love Samsung!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, easy to set up, the hardest part was getting it mounted. Pretty sure that wasn't the TV's fault.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. I love the size and quality. Easy to operate. Worth any penny. I have purchased several samsung television and have been happy with all of them.
I would recommend this to a friend Rated 5 out of 5 stars
My Best Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Best Buy all their products are Great! Will always buy from Best Buy!
I would recommend this to a friend- Pros mentioned:Picture quality, Tv quality
Rated 5 out of 5 stars
Smart TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my 46 six inch smart tv somewhere else and i was searching for a newer and bigger screen and i could not be more happy with the size and quality of this TV
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Rated 3 out of 5 stars
Not bad but Tizen is a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound are good. The Samsung streaming platform Tizen sucks. First, you will not be able to have the start screen be anything but Samsung TV. Second, some apps like Xfinity Streaming Beta won’t always install. Third, it would turn on and off randomly for no reason. Forth, the signal would get lost and would be followed by long reloading periods with the spinning circle of death. Last, the remote is wonky and entering a simple user name and passcode is horrific. Installed a Roku 4K HD Stick to make it useable and all issues went away, proof that these glitches were all in the Samsung software platform.
I would recommend this to a friendBrand response from Samsung
Posted .PAFlyGuy:
Thank you for purchasing the TU7000 TV and for your review. I am sorry to hear of the issues you experienced with the installation of apps, signal, turning on/off, and remote design. We appreciate you sharing your user experience and use this feedback in our efforts toward delivering world-class products.
Please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features.
When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. You can turn this function on or off.
Should you wish to troubleshoot your issues or have further concerns/questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Rated 5 out of 5 stars
Reverend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I will buy it again because all the family members love it. It works perfectly.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Watch at night
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is so much better at night. I made it an outdoor tv. Cover it well when not in use. Picture in the day. no direct sun. Eh. Snowy/cloudy. But at night? As good as Mt oled indoor tvs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Thepenman,
We appreciate your review of the TU7000 and are happy to hear that you are enjoying your TV. To adjust your picture, please use the following recommendations:
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Ease of useCons mentioned:Remote control
Rated 4 out of 5 stars
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Display is quality. The home display for the apps is easy to use. The only problem was the remote. The buttons don’t always register to the tv so it’s an annoyance.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bestbuyer,
Thank you for your feedback on the Samsung TU7000 TV. We are happy to hear you are enjoying your product.
To help you with your remote we recommend you ensure your TV’s firmware is up to date, which includes updates to remote responsiveness. You can check this by going to: Settings > Support > Software Update.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Rated 5 out of 5 stars
Best Brand
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it more than 2 years ago and works like new.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Samsung always one of the Best for a better price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 55 inch Plasma TV died to death. I was worried that I would have to sell my wife to replace it. I decided to get a Samsung. They are not always the best but are always one of the best. I have a Samsung Tablet, Laptop, Cell Phones, and a refrigerator. I have not been disappointed in any of them. Back to the TV, It has better sound then I expected, as is the picture. It turns on and off faster, goes though menu settings faster also. It also works with my Amazon Studio Pair and the Amazon Cube flawlessly with no issue, unlike my last TV. I am happy and pleased. I have no regrets.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Nice TV for those with simple tastes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got a flat screen for the great room - Picture quality is fantastic and fits nicely on our stand. I strongly suggest getting a sound bar so that you can experience great sound as well - got the 7 series because I did not need the extra HDMI port and saved the 100 or so dollars - that's the only difference between the 7 series and the 8 series. Great for viewing purposes. There's one weird thing though - it comes on by itself from time to time and I haven't been able to figure out why yet.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Loving it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for my inlaws that are in their mid eighties. They love the picture and the ease of running the controller. :)
I would recommend this to a friend

















