Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Purchased for my son as a house warming gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Picture! Given as gift. I own a 84 inch Samsung.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and sound! Love all the features
I would recommend this to a friend - Pros mentioned:Picture quality
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality of the image and the sound. Def recommend!
I would recommend this to a friend - Pros mentioned:Picture quality
great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv for a budget price, crisp and clear... love it
I would recommend this to a friend - Pros mentioned:Picture quality
Picture is very clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like I’m in a movie theater watching tv on my 65”
I would recommend this to a friend - Pros mentioned:Picture quality
This tv works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it works great and I love it. It adjusts very well.
I would recommend this to a friend - Pros mentioned:Tv quality
Shut off on me
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so happy with the tv at first. It was good quality up until it shut off on me and did not turn back on. I just got the tv only 8 months ago. I don't know if I got a defected one but since I did not get the best buy warranty I had to call Samsung directly for a service appointment and I have to wait a week for them to see what is wrong with it. I will write an update based on the findings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .None:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. While you are waiting for Samsung Service, you may want to try the following troubleshooting steps:
1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control.
4) If the TV turns on, your issue may be with the remote control
If your issue recurs after your service appointment, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
The picture quality is amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This picture is amazing!!! The Technology is Great!!!
I would recommend this to a friend Great tv for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 2019 model with this tv and love it so far. Couple small things such as it is kind of laggy when trying to switch between apps and it has 1 less hdmi input than the last model. Other than that Im happy with it being backlit versus the edge lit. No more fuzzy white border on black screens.
I would recommend this to a friend- Pros mentioned:Picture quality
Decent TV for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture, good refresh rate, remote is easy to use. After 2 weeks several apps stopped working and I had to do a factory reset and set up the tv all over again (about 40 min process). Aside from that it’s an excellent TV for the money.
I would recommend this to a friendBrand response from Samsung
Posted .Dalb1030:
Thank you for choosing the TU7000 Crystal UHD Smart TV and taking the time to share your experience. I apologize for the inconveniences you have had with your apps not working properly. In addition to you doing a factory reset of your TV, you can also try updating your TV's software, deleting, and downloading the app again, and a completing full reset of Smart Hub to correct the issue the with the apps if the need arises again.
Here is a link to a step-by-step trouble shooting guide to get you started: https://www.samsung.com/us/support/troubleshooting/TSG01003027/
If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Ease of use
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is okay for the price is not all I expected is easy to set up.
I would recommend this to a friend Value for your bucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, resolution is superb compared to other brands on its price range. The only thing I dislike is it is somewhat slow when moving from one app to another. There is that little delay.
I would recommend this to a friend- Cons mentioned:Internet connectivity
Horrible 2020 TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv and within a day I noticed that the image would turn a weird pinkish blur. Only way to fix image is to reset tv. Another big issue was the lag of the system and functions. Internet connectivity would sometimes say that it was not stable even though it would be connected to LAN. Netflix app also broken since it would not allow streaming from this device since its too new. Netflix still has not added this tv to their streaming list.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NahianC:
Thank you for sharing your review of this TV. I am very sorry that you are experiencing issues.
Please make sure that your TV has the latest firmware update, which can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/
Netflix should now be working properly. Please try running it again.
So that we can better troubleshoot your internet issue in the context of your specific setup, please call Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
If you have not already done so, we invite you to register your new Samsung product at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung and we look forward to hearing from you.
Samsung 65” Crystal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent several weeks going back and forth as to which TV I wanted to buy. The pricing offered on Cyber Monday made this an easy choice for me. Very pleased with the Samsung 65”. Also added a sound bar. There is nothing negative I can say about the final result.
I would recommend this to a friend- Pros mentioned:Picture quality
BYE BYE BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we arrived, we had 2 sales people on us. Started looking & then there were none. The TV picture itself is good. But as you can see from the side view, light comes out the side. (I have not called about this. I am healing from back surgery & this isn't at the top of the list. Also, hauling it back & forth is defeating & i have lost any faith in your company) i know it's been tough on all but stock room/sales people?! Have no faith in you
No, I would not recommend this to a friend Easy delivery of a great product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 65 inch tv is performing flawlessly and is a welcome addition to our home while we are spending more time at home. The delivery was on time with a courtesy call about 30 minutes before arrival to let us know that they were on the way.
I would recommend this to a friend- Pros mentioned:Picture quality
Defective in just over 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I waited for this review over month in and everything but the lines in the tv are good. It’s ashame just after 3 weeks it needs to be repaired but I guess you get what you pay for but my parents had same issue in an expensive Samsung tv. So I’m assuming it’s a Samsung problem. After going through the warranty process and taking off work today for there window to be here 12-4 they never showed. Buy another product! This frustration isn’t worth the 500.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnP:
Thank you for your feedback on the Samsung TU7000 TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need assistance, please contact us again and reference your service ticket number
Again, my apologies for the inconvenience you have had. We do hope to hear from you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I’m happy with my purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this tv. It fits my living room perfectly and it’s so clear. I love the fact that I’m able to use airplay on the tv also. The sound isn’t the best but a sound bar could easily fix that.
I would recommend this to a friendSurvive by black smoke
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have it for 3 yrs now still on good condition despite of our neighbors start the fire across we got a smoke left all our staff turn black the tv survive after moving.
I would recommend this to a friendCompletely Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a TV for under 1,000 that can give you one of the best 4k experience, look no farther than this tv. Great for PS4 pro or Xbox One X. The only thing I would buy with the TV is 4k HDMI cable to get the best quality possible.
I would recommend this to a friend