Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
42 buttons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this TV is just okay. It does not get very bright. I stream everything and it is very irritating that every time you turn the TV back on it defaults to the Samsung streaming TV service. I would never buy this TV again because of the remote control. It has three dedicated buttons on it for different streaming services. If I pay for TV I don't want advertising on my remote. I have another Samsung TV and the remote has a few buttons that controls everything. This remote has 42 buttons. That's not a mistype, 42 buttons. If a $40 fire stick can come with a sleek remote there's no reason Samsung can't include one with this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kevin:
Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the remote design is important to us and will be shared with our internal teams.
There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung 65inch Class CU7000
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked beautifully for 20 months. Then a 6inch vertical line appeared on the screen from top to bottom. Samsung said that they would repair, even if the warranty had expired. They could not find a certified repairman, could not repair; therefore I gave up.
No, I would not recommend this to a friendspecial features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really enjoying the special features and able to connect my phone and other devices to my TV as well as get Internet from my television a new and great experience for me
I would recommend this to a friendAwesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great packaging, great colors works still!!! Absolutely no complaints, no issues with the internet no issues with the remote simply just no obstacles.
I would recommend this to a friendSamsung For The Win
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one due to toddler pulling a cover and our first one falling and cracking but we love this tv and brand we have one in each room
I would recommend this to a friendA lot of bang for the buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect just as advertised. The staff at Best Buy were friendly and very knowledgeable. Help me with everything I needed from questions about sound bars, to mounting hardware in brackets.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to transport, quick set-up. The only issue I have is that the picture gets blurry sometimes. Also, every once in a while, depending on which streaming application I'm on, the picture gets dark & I have to adjust the picture and brightness.
I would recommend this to a friendBe careful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked fine but randomly 1 month later it shorted out and now some pixels are messed up. And now it turns off on its own.
I would recommend this to a friendBlessed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience! The new tv didn't fit in the car so they let me leave it there for a few days kept an eye on it until k was able to pick it up. I can't wait for my next purchase at bestbuy
I would recommend this to a friendAwesome Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely satisfied with my tv, soundbar, and installation! The customer service rep and the geek squad rep were very knowledgeable and friendly. I had a great experience!
I would recommend this to a friendSamsung 65" Class 7 Series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to put over our mantle in the living room. It is an awesome TV and we have had no trouble learning to use the smart functions. Definitely recommend. Excellent TV for the price.
I would recommend this to a friendGreat tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this 65" 7 series Samsung tv and i have no regrets. Everyone in the house is loving it. Only problem i have is the volume have to bring it all the way to at least half way up to be able to hear it decently.
I would recommend this to a friendDo it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this TV! What a great price for such a well functioning screen. I would buy 4 more if I had the space
I would recommend this to a friend- Pros mentioned:Picture quality
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is cool. The apps Samsung tv has is better than other smart TVs. But for some odd reason my tv just blanks out as if it turned off. It also doesn’t hold the WiFi connection as good as my LG tv did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .OKtv:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing Wi-Fi connection issues. You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
So we can better understand the problems you are experiencing with your TV blanking out and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Best Buy Is Right
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV as a Gift for the Hubby..He Loves It. SURPRISED him and he has been Happy Ever since..Quality, Price,and Customer Service at the Store was Amazing
I would recommend this to a friendPerfect tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! The class 7 works great. Love how the tv is so thin too. Don't really have much cons.
I would recommend this to a friendSamsung 65in 7 series Smart Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on 9-09-2020 and the associate told me if anything happen to bring it back within the 15 days of warranty. 2 days after the warranty runs out the smart tv starts to disconnect from the wifi constantly. It sometimes freezes and have to go back to the home page and says disconnected. I always had good purchases from bestbuy, every tv I get comes from there. But this time I just knew something was odd or would happen. Id recommend Insignia over Samsung any day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .12345:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing connection issues with your TU7000 TV. Please be sure you have the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bright enough with shade in the home. Has amazing color but the ui is a little twitchy & slow. But once you get there its all good. Might just be my slower internet.
I would recommend this to a friendLove my TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the TV. It has great color contrast. Speaker is good. Only problem is the casting from my phone gives problems every once in a while. I'm going to try reseting it and see what happens.
I would recommend this to a friendAmazing Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I ever had it does every thing even things I ain't know I love it delivery was fast easy to assembly easy to understand well worth it. Goof proof
I would recommend this to a friend