Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
worst samsung product ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than 2 months ago and I wish I read other reviews before buying. The picture gets blurry and almost like a glassy appearance which resolves by itself after several hours and reoccurs again. I wish to return it but the return window is closed so I called the geek squad who promised to send out someone to fix it. Stayed home all day waiting for them, only to get a call at the end of the day that I need to reschedule. The customer service has been really frustrating and annoying. I cant believe I bought a TV that would constantly give me a headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tammie:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing issues with your TV not displaying properly. While you are waiting for your service appointment, you may want to try the following troubleshooting steps:
1) Check the antenna and input cable connections
2) Check the antenna and HDMI cable connections
3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines
4) Try changing channels using the remote control. Is the issue the same on all channels?
5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Wonderful picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great buy for this television! I recommend buying the sound bar that goes with it
I would recommend this to a friendPicture Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing purchase. It was a quick and easy set-up. The color amazes me.
I would recommend this to a friendLove the TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV especially that I could put my surroundsound without cables via Bluetooth
I would recommend this to a friendWonderful tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv. Can’t think of one bad thing to say about it. Was easy to set up too!
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. Looks awesome on the wall. I would recommend it to anyone
I would recommend this to a friend- Cons mentioned:Remote control
Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really was looking forward to this tv. Installation kinda difficult. Remote lags big time compared to my ROKU tv remote. I’ve tried installing apps and they just won’t download. I’ve had not even a day and will be returning to get an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keesh,
Thank you for your review of the Samsung TU7000 TV and for sharing the issues causing you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
New TV who dis?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and the stand looks great. Definitely would recommend.
I would recommend this to a friendGreat tv for this price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service from BB,great tv and the price,smooth delivery..Thanks Best Buy!
I would recommend this to a friendSamsung is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a fantastic tv for the price!! I love Samsung tv’s!
I would recommend this to a friendTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV … Great price!!!! Greatest customer service
I would recommend this to a friendGreat Tv!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and it was cheaper and the usual price. It’s worth it!!
I would recommend this to a friendProblematic TV from the start
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV and returned it 24 hours later. This at TV has several software issues and is not ready for release. There was an update available, which I thought would help with the software issues. When I clicked to download it. A prompt came up saying “Not enough storage space, delete apps and try again.” The only problem is, the TV was brand new and I hadn’t downloaded any apps. The other issue is that you cannot delete the apps that come preinstalled. I would not recommend this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Afd1230,
I am very sorry to see that you were not happy with the experience and have returned the TU7000 TV.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The picture is so clear , the price was just right!
I would recommend this to a friendMuch better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a toshiba so this definitely an upgrade but he cable channels much better thang my HPD cable
I would recommend this to a friendGood TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is very good quality. I definitely recommend it.
I would recommend this to a friendSamsung 65” series 7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv but could not get the apple airplay to work with phone.
I would recommend this to a friendNo delivery in Ephrata sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful young man!! Long wait up front to load my 50" & 65" Samsung purchases!!
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good experience. I'm so happy with my new Samsung tv 4k.
I would recommend this to a friendIts Great-ish
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great except needs better sound quality built in.
I would recommend this to a friend