Customer Ratings & Reviews
- Model:
- UN65RU7100FXZA
- |
- SKU:
- 6325561
Customer reviews
Rating 4.7 out of 5 stars with 3494 reviews
(3,494 customer reviews)Rating by feature
- Picture Quality4.3
Rating 4.3 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, and price of the 65" Class 7 Series LED 4K UHD Smart Tizen TV. They describe the picture quality as excellent, bright, and clear, and appreciate the ease of setting up the TV. Many customers also feel that they got a great value for the price. On the downside, some customers have expressed concerns about the remote control, brightness, sound, durability, and refresh rate. Some wished the remote had lights, while others found the brightness to be lacking. There were also complaints about the sound quality and durability of the TV, with some customers reporting that their TV stopped working after a few years. Additionally, a few customers mentioned that the refresh rate seemed slow at times.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Nice tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a 50 inch TV and bought this 65 to replace it. Bigger is better. Samsung TV has very good picture and audio seems better than the one it replaced. My only complaint is when first turned on banner at bottom of screen advertises movies available for rent. So you must watch a commercial before any thing else. It does disappear after several seconds.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture! Wifi goes off and on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a great picture! Very nice tv..but the wifi goes out when u turn the tv off sometimes it don't work when u turn the tv back on. But i don't use the wifi too much so I lucky! Seems it is a big problem with all samsung smart tv's.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great product, great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 of these for my office. Use built-in apps to stream TV. Comcast wanted over $100 dollars for one cable box. I have these TV's on Wi-Fi and able to watch basic news and sports channels for free. Picture quality is also great.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the TV since 01.06.20. My 1st 4K tv and oh my! I’ve never gotten motion sickness from watching a movie on TV. Fortunately it has worn off as I get used to the super great quality. No complaints so far. I am loving it.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Shows a great picture with easy to use features.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Beautiful TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung products so maybe I am bias. This TV looks nice and has a nice picture and the sound pretty decent, I do not have any complaints and have not has any problems with this TV. I have had it for a few months now.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Good quality picture and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unsure about this product but finally decided to give it a try. I was pleased that it was on sale and I feel it was a good deal. I’ve been pleased with the picture quality and the sound quality. I would recommend this to others who are looking for a nice quality TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Good picture, terrible wireless connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great and the picture quality is good for the price but it will not stay connected to the wireless router. Samsung said it was my Internet provider but nothing else in my house has issues. I’ve had to conduct about 5 resets to the network settings just to use the smart features on this new TV all in the past week. I would have returned the TV but waited until day 16 on a 15 day return policy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aaron,
Thank you for sharing your experience with this Samsung RU7100 UHD Smart TV. I am very sorry for the WiFi connection concern. Please know that Samsung is aware of the issue and will be releasing a firmware update soon as a remedy.
Meanwhile, we recommend that you reboot your TV as a temporary fix.
Please unplug the TV’s power cord and re-plug it in, or press the power button on the remote, holding it for 5+ seconds to restart the TV.
For further assistance, please contact Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience. Thank you for your patience and for choosing Samsung.
- Samsung Ambassador
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Decent TV for the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my grandmother and so far she has no complaints. The size is perfect for the size of her living room and she's easily able to control the TV. She commented how great the picture is as well. I've had some issues with Samsung TVs in the past, but they have been handled by Samsung without issue within the first year.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great t.v. and price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv for our parents and they love it. The colors are vibrant and the picture quality is great. Did not notice any type of lagging. Tv was also on sale so definitely got a good deal for the money paid.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
very nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up Good picture Looks good in our media room
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
Great Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid picture & easy access to apps. Great deal for the $$$
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great tv, nice and big, perfect for garage!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked out perfect for my garage. Picture and quality are what you would expect from Samsung. I added a sound bar to direct the sound out rather than down. Links right up with the sound bar and Directv. Great choice!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Nice TV Bad WiFi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Movies on this TV look great, not fantastic as one would expect of a 4K UHD with HDR. TV programs look only average. Colors I don't believe are being represented very well. The Wifi, when connected, is good. Unfortunately it does not keep the connection once powered down. Have to unplug the unit from power then plug it back up to regain connection. Not sure what's up with that. Truly not impressed having this as the replacement for my 3D Samsung that had a bad back light. I'm sure you could get as good if not better for the same amount of money on a different model or brand. Want to give it 2 1/2 stars but not available option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanK,
I am very sorry for the WiFi connection concern. Please know that Samsung is aware of the issue and will be releasing a firmware update soon as a remedy.
Meanwhile, we recommend that you reboot your TV as a temporary fix.
Please unplug the TV’s power cord and re-plug it in, or press the power button on the remote, holding it for 5+ seconds to restart the TV.
For further assistance, please contact Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience. Thank you for your patience and for choosing Samsung.
- Samsung Ambassador
- Pros mentioned:Ease of use, Picture quality
Rated 4 out of 5 stars
Large screen size for better vision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality. Easy to install. I love my new TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid tv with great picture and features. Works with Samsung SmartThings app. Only downfall is that it doesn’t work with my older surround sound system-or I don’t know to set it up properly. Other than that, a good purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Finally streaming live
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the 2012 version but wanted to stream live, which the older tv couldn’t do live. This absolutely did the trick. Clear picture, streams beautifully. Did so well my mom bought one the next day. Bye bye, cable bills!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Quality TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV met all my expectations especially for the price great picture sounds good enough and. the 4K it looks really good. Has some nice apps which connect to the Internet which is always fun .Would recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Fantastic value for good brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very please with this TV so far. The picture quality is great and it’s not as heavy as I expected, still requires a two person lift. I always use separate sound systems with any flat screen and this one is no different.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Clear picture!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this television! It fits perfectly over my fireplace wall. The picture is vibrant in color, and I cant wait until football season to watch a game on this t.v
I would recommend this to a friend







