Customer Ratings & Reviews
- Model:
- UN65AU8000FXZA
- SKU:
- 6453024
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 65" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the TV's design and setup process. However, some customers have expressed concerns about the remote control's functionality and the volume level. A few users also mentioned that the refresh rate could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and quality sounds, cristal clear 4k
I would recommend this to a friend - Cons mentioned:Remote control
Sound needs BIG improvement and remote is horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound needs to be upgraded bad. And only had it 1 month and had to call to replace the remote. Its to small and the volume pads are crazy dont know who thought that was a good idea but it wasnt.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cujo,
Thank you for purchasing the AU8000 Crystal UHD TV and for sharing your feedback regarding the sound quality and remote design. Your details are important to us and will be shared with our product teams.
Please know, many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. You can find more information regarding the remote on pages 24-26 of the full user manual.
To tune the sound to your liking, you may want to try adjusting the several sound settings to suit your personal sound preferences. You can change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Messed up in 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Messed up 1 year later black screen thanks to the Best Buy total tech I got a refund a month and a week later towards a new one
No, I would not recommend this to a friend- Cons mentioned:Remote control
Atwater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good solid mid price product ; remote difficult to use
I would recommend this to a friend - Pros mentioned:Picture quality
average, consider the LG NanoCell 90 instead.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and used this 8000 model in a 65" and issues after a month of use with a dead line going across. It was returned and replaced with te a LG NanoCell90 model, which cost a little bit more and is the better buy (much better picture and overall quality).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve,
Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your details regarding lines across the screen are appreciated and will be shared with our internal teams.
Please know, Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
- Pros mentioned:Tv quality
Samsung 65 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality TV, I’ve always like Samsung products
I would recommend this to a friend Best Buy Continues to Rock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung tv is excellent quality for the price. The Geek Squad who delivered and set up were very knowledgeable and friendly!! They gave me instructions that were very easy to understand and follow! Thank you Best Buy for your continued high quality customer service!
I would recommend this to a friendTelevision replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New TV is working great and Phillip and his helper were very polite each time they had to come they came to put new parts in old tv which didn't fit so had to put old set back up until we got the word to pick out new tv the extended warranty is definitely worth the money
I would recommend this to a friendAwesome TV...!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV...! We get so many channels it's crazy wicked awesome.... we don't have cable or a dish and with this new Samsung 65" TV we get up to 1517 Samsung provided channels. We even get all the local channels...!
I would recommend this to a friendA Perfect Bedroom TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Perfect Bedroom TV - Nice bright picture - Off center viewing is a bit faded but for the price it's a bright picture - I'd recommend a mount that will let you tilt a bit to cut down on reflections but over all a great valuie
I would recommend this to a friend- Pros mentioned:Picture quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome and quality of picture is very good.
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Food quality and functions.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Picture for 1 1/2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had a great picture until half of the screen went out a year 1/2 into to using it.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
50/50
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the picture quality, but as others have said, it does drop the internet connection frequently. I had inquired about a better tv where that isn’t a frequent issue, but no response from Best Buy (of course).
I would recommend this to a friendBrand response from Samsung
Posted .Enjynthe86,
Thank you for sharing your experience with Internet connectivity. If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best TV ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV this is my 3rd total Samsung’s I’ve added since 2020. And I can’t say enough good things about them. Apple air play Netflix and more. You will have to use a sound bar or connect to an AV system as the sound quality is mediocre.
I would recommend this to a friendGreat Buying Experience !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price!! Al knew his product. No very often you find someone who does Instal guys—Spencer & Steve were super Answered all our questions. Made sure everything was set up and explained everything to us
I would recommend this to a friendEasy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first smart TV and we love it - makes it a lot easier than having to use firesticks or chromecasts... Even my 6 yr old son can navigate easily to his favorite shows on various streaming sites.
I would recommend this to a friendGreat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and the Geek Squan installation team is even better! Ask for Daniel…he will make sure everything is done properly and follow up with you post installation to e sure you are still happy with everything.
I would recommend this to a friend- Pros mentioned:Picture quality
A few flaws, but great besides that
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really do like this tv, it has great picture quality. It is a bit confusing on the main home screen and then the sound quality is pretty poor. We for sure will need to get a soundbar.
I would recommend this to a friendBrand response from Samsung
Posted .Hi gabby,
We appreciate your feedback on the AU8000 TV’s picture and sound quality.
We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Love Best Buy !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First set of speakers did not work . Best Buy swapped them out with no problem . The new ones work fine . Always have a good experience at BB . Buy all of my electronics there . Short on staff now but that is not BB's fault .
I would recommend this to a friend