Customer Ratings & Reviews

Beginning with my purchase of my new television until after the delivery and installation the services were perfect. All personnel were very professional and knew their business. I highly recommend Best Buy for purchases and services.

I am happy with my purchase so far. Not sure about the reason why it would not mirror YouTube full screen from phone though which it use to do very quickly earlier. It mirrors YouTube small screen but wonder why not mirrors enlarged full screen view.

Samsung has been a pretty durable choice for me for 15 years. The Samsung Smart Hub has a lot of available apps. I dont like how Samsung tries to cram their video app down your thoat, which you coukd uninstall or at least keep it from opening by default. Thats why just 4 stars.

The head manager Michael of Best Buy in North Haven CT was wonderful and very kind. Also he is very professional and patient. He took his time and explained everything every process. Amazing he is. I highly recommend dealing with him.

It's a great TV... Exactly as advertised, and delivered on time, by professionals who knew exactly how to set up my TV, and explained everything to me as they went along... Plus, they removed my old TV... Win-Win-Win!!

This is really a great smart TV! Since it's a Samsung, you can download the DirectTV app and watch without an STB - and that's nice. We're also running wireless headphones through the optical cable connection.

Nice upgrade from the lower end models! Our other tv started having issues with display and we recently purchased this tv and it was much thinner and more HDMI ports!

The product is great the guys who put it in were very nice and capable.William who came to the house was great in the beginning then we text him 2-3 times never answered we had to call the store a few times.

For the price solid smart TV IMHO. Note there are better pictures on more expensive sets, also note I'm using a Bose sound system so cannot comment on audio. My only real complaint is menus run very slow, but then I'm sure that relates to price point.

Very good, no problems so far, smart features get a little slow sometimes but pick back up in a few minutes. Amazon Prime app seems to dim the tv a bit, all others are good.

Bought Samsung TV from Best Buy. Received great service, it was delivered on time and got it installed by Best Buy technician. Technician gave us a tour of how to use the remote and we were up and running in no time.

I purchased this TV for my bedroom so figured I'd look for one that was cost effective. I have to say since having it for the past two months I am very satisfied. Overall quality is perfect.

It’s great tv for mid entry to QLED tvs, great price but could be better on tv remote response time also dies quite too quickly. Really good tv overall with great features

The 55inch I first got just wasn’t big enough, you 5 day return policy where I could upgrade was just perfect for us. Your policy and outstanding employees made the return and upgrade easy.

I couldn't be more pleased with the service of the Geek Squad,quality and performance of my new 65 " Samsung TV. Outstanding !. Can not imagine better service anywhere at anytime.

After a year it started to go dim in the corners and now after 2 years it has gone black on half of the screen. TV was $722, I was hoping it would last longer.

Love this TV and Dustin (Salesman) that helped us settle on purchasing this TV. He was very knowledgeable and able to answer all our questions when looking for a TV. Absolutely Love this TV!

I really enjoy this TV, the clarity is excellent and Samsung TV is a bonus. The remote will control my soundbar and DVD player. Well worth the purchase

Purchased with The best deal compared to other stores. The person at the store guided me so well till the shipping of the product. Will surely recommend for other.

I expected better quality, better picture. This is not a step up from the 7000 series. I’m fact, I prefer my 7000 series’ pictures and refresh rate.