Customer Ratings & Reviews
- Model:
- UN65AU8000FXZA
- SKU:
- 6453024
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 65" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the TV's design and setup process. However, some customers have expressed concerns about the remote control's functionality and the volume level. A few users also mentioned that the refresh rate could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Samsung 65"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks great and the tv has no lag as it moves from app to app. After owning it for a month now have a green dot on my screen with a line running from side to side. Very frustrating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keggo90!
Thank you for purchasing the 65" AU8000 and for your review. We appreciate you sharing your experience with your new Crystal UHD TV and will be sharing it with our product teams.
Please run a Picture Test to determine if the problem is caused by the TV. The Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, this will require service.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Solutions
Setuo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 1 try with Comcast and 2 tries with Samsung to finally get it properly set up to receive cable and internet service. But now TV is functioning correctly.
I would recommend this to a friendA smart buy for a smart tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. The smart view works great with any Samsung device. I bought an entertainment center with a fireplace insert and it looks amazing with my new Samsung sitting on it.
I would recommend this to a friendMr. Mike Lund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv we bought works fantastic we enjoy it very much. We'll recommend to our friends and family and let them know we bought it from Best Buy. Thank you
I would recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with the Samsung tv purchased as well as the Yamaha sound bar and the Best Buy installation team who installed the tv on to the wall above the fireplace.
I would recommend this to a friendVery unsatified with this TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this TV a 0 if I could. We have had this TV for less than 7 months and all the apps stopped working. After numerous calls to Samsung, they could not fix the problem. Then, after I gave them remote access to the TV, it stopped even turning on. A service representative cannot come out for a week. I would not recommend this TV. All the less expensive TVs that I have purchased in the past have been far better.
No, I would not recommend this to a friendSamsung TV is wonderful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase! Samsung is a reliable brand. I prefer Sony TVs, but I couldn't pass up the discounted price the the Samsung 65".
I would recommend this to a friendClear pictures and easy to use app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And amazing TV. Purchased on sale made it even better. Has all the frequently apps. Was easy to install. And I got rid of cable box and Apple TV which declutter my space.
I would recommend this to a friendNot as good as they used to be
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been having problems with this TV since I bought it. It keeps logging itself off of the internet. I have to unplug it whenever that happens. It won't run updates. Support is just about non existent. I feel like Samsung products are generally not as good of quality than they used to be. I've been buying Samsung products for years. I used to be very satisfied with their products.
No, I would not recommend this to a friendPerfect in MBR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV in my bedroom. No issues with side distortion bc it’s straight ahead mounted on the wall opposite the bed. For the price and with total tech great deal.
I would recommend this to a friendExcellent Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Raj M. helped me pick out this TV. He was very helpful and informative on the differences between the TVs which ultimately helped me decide on this one!
I would recommend this to a friendGood with dark colors!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has surpassed my expectations. It has really good dark colors, where smoke in a night screen doesn't look like a pixelated mess. For the price it definitely delivers.
I would recommend this to a friendNot like the older 8000 series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a ks8000 series that I replaced with this new model recently. I noticed this is AU8000 (2021) and not the TU8000 model (2020). Thought sure, why not. Latest model should be fine. Made the purchase and took it home and set it up. Finished calibrating the white scale/color/etc... and then plugged my KS8000 next to it and tried to compare them on which was staying in the living room and which was going to the bedroom. Picture on KS was much better than this new tv AU8000 I just bought. Pretty disappointed. Not as bright/darks are not as dark/and the tv menu seems slower than my older KS model. The AU8000 was moved to bedroom.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BMAN!
We appreciate you sharing your experience with the new 2021 AU8000 4K Smart TV. Your details will be shared with our internal teams. I see you have previously adjusted some settings on your TV, but if the image you are seeing is still not to your liking, please try out the various picture modes.
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Should you ever have questions or need help, please call us at
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
New purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good smart tv. Love everything about it. Will be buying another for my office. The Nerd Team was great too for installation.
I would recommend this to a friendBob Falk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The process of purchasing my Samsung television was very easy, painless. The installation was also great. I’m a happy customer.
I would recommend this to a friendBig screen TV install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional installers. In and out in about 40 minutes. Great job!!!
I would recommend this to a friend$100 cheaper now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price for this was $750 in the fall of 2021 so it's dropped $100 as I write this review in March 2022, six months later. I would definitely buy this again.
I would recommend this to a friend10th Samsung in 12 years…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We outfitted new house, updated condo and this replacement was due to lightning strike. We have only Samsung…we r Samsung snobs, very pleased so far.
I would recommend this to a friendGood but screen burned out.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.18 months after purchase half the screen has darkened. Disappointed as we’ve had other TVs last so much longer.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Subpar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a great picture but the audio was horrible. I had to turn the volume up over half to be able to hear anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertC,
Thank you for sharing your thoughts regarding the AU8000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor