Customer Ratings & Reviews
- Model:
- UN65AU8000FXZA
- SKU:
- 6453024
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, ease of use, and price of the 65" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the TV's design and setup process. However, some customers have expressed concerns about the remote control's functionality and the volume level. A few users also mentioned that the refresh rate could be improved.
This summary was generated by AI based on customer reviews.
This TV is a no brainer decision !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung TV is amazing and a pleasure to operate. Screen is crisp and the remote is a pleasure to use - not a pain like my previous TV of another brand.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture but terrible interface
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is 10/10 but the software is very slow sad is frustrating that it won’t let you default it to Hulu or something else other than the Samsung tv app
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Viper,
Thank you for your review of the 65" AU8000 Crystal UHD TV and sharing your experience with slow remote response time.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. A total upgrade from the previous Vizio I had. Only downer on this product is the sound quality. A sound bar is a must if the tv is in the living room
I would recommend this to a friendExcellent Sales and install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very impressed with the sales help I received from Kyle at the Winchester store. He helped me pick the right tv and sound bar; and a freezer!
I would recommend this to a friendNot as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I love Samsung products so it hurts my heart to write this but....this is not a good television set. I own two other Samsung TV's and they are wonderful, with beautiful pictures. This one is disappointing, especially up close. Sound is decent but for the first time I am considering purchasing a soundbar. Totally kicking myself for not returning during the allowed period of time. Take my advice, if considering this one, spend a little extra and get the higher model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi isajck,
Your details regarding the image and sound quality of your AU8000 TV are important to us and will be shared with our internal teams. You may want to try adjusting the settings to improve your picture and sound.
Go to Home > Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings
I hope this helps you enjoy your experience. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
great salesperson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.salesperson was excellent! gave me all the options i needed to make an informed decision. very happy with my new television.
I would recommend this to a friendSamsung quality and 65” of LED technology 4K
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong with a Samsung 65” for under $700. The installed apps and internet TV stations eliminate the need for cable TV if you choose to do so. Great TV
I would recommend this to a friendAwesome TV ...super skinny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for what we needed. Put 2 in a conference room to display presentations for groups. Work perfect and is a very thin TV. Samsung quality 10+
I would recommend this to a friendtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was faded. Took quite a lot of time to adjust picture. Works fine now. Does not interact with my cable. Have to use TV remote for sound and to turn off TV.
I would recommend this to a friendBrand response from Samsung
Posted .Hi avis,
Thank you for choosing Samsung's 65" AU8000 TV and for your review. We appreciate your feedback regarding the image quality issues you initially had experienced - I am very glad to hear you were able to adjust the picture settings to your liking!
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new TV! The geek squad did an amazing job, installing it and getting everything set up! I could not be happier.
I would recommend this to a friendEnjoying TV & iPad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV and sound bar have allowed my 100-year old Mom not only to enjoy the TV but also to mirror her iPad for ease of viewing. Great combination!
I would recommend this to a friendPoor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always bought Samsung and never had any issues until this one. Didn’t last 2 years and the entire picture went out.
No, I would not recommend this to a friendSamsung TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is by far the best TV out there and when you buy at Best Buy they have all the knowledge to help you operate your TV
I would recommend this to a friendSamsung 65 8000 Series
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a good T.V. With all features, it is apple and google compatible for phones. Also, has built in Alexa.
I would recommend this to a friendSamsung 65" 8000 Series TV purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm totally satisfied with my recent Samsung TV purchase. The salesman was easy to work with and very knowledgeable of the product and the Samsung TV is great.
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son to use for gaming and it does a really good job. The screen quality is good and the refresh rate is good as well.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Samsung TV, this was an upgrade. Not sure I would consider it one. I think maybe I need to learn how to change the settings. think I will call the Geek Squad and see if they can help me. To be fair. One thing I don't like is the sound. It is either too loud, or not loud enough. Not sure why it is like this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi London79,
Thank you for purchasing the AU8000 crystal UHD TV and for sharing your review. I apologize for the inconveniences you have had with the inconsistent sound volume.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test
Additionally, there are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love my new TV, except I can’t hook all of my stuff up at once. But that’s ok. I’m not watching TV and playing my video game at the same time. Lol
I would recommend this to a friendCaution with fire stick and this tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but we experienced issues with the fire stick not working well with this tv still did not find it fast or navigate well
I would recommend this to a friend- Cons mentioned:Remote control
dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote doesnt work, tried a new one from store - also doesn't work. tv also wont connect to wifi
No, I would not recommend this to a friend