Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $249.99
Clearance
The comparable value price is $649.99

Customer reviews

Rating 4.6 out of 5 stars with 2559 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, ease of use, and price of the 65" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the TV's design and setup process. However, some customers have expressed concerns about the remote control's functionality and the volume level. A few users also mentioned that the refresh rate could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,558 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Samsung TV and I love it. No problem so far, had over a year. Wonderful picture to say the least.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful purple

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is perfect it is clear and the sound is exquisite. Easy to set up and it comes with free channels from samsung TV. Amazing TV for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Super Samsung purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is second Samsung TV we’ve purchased from Best Buy and couldn’t be more pleased. The picture is superb and the Geek Squad installation was over the top! Controls were explained clearly and definitely easy to use. The TV arrived very well packaged and a great value. But the main reason we picked this particular model was because the the representative at Best Buy took he time to listen to what I was looking for and showed me several options to help satisfy my buying urge! I would recommend this product for any living space where you would view from 12-15’ away.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LG TV

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great TV and great service! would definitely recommend...awesime picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Smart Tv Samsung

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the image, the sounds are excellent, I have had it for about a year now and it has not given me any type of problem, I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound isn't bad but we did purchase a sound bar that we use daily. The picture is great & it was a reasonably priced upgrade for us.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    T v

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good t v I have no complaints the only thing I would say the remote Is a little difficult to navigate but otherwise a very good tv I would refer it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV is one of the great perks that come with this TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung does it well!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, been using it for the past 3 years with no issues. Awesome!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget 65" TV. I was looking for 65" TV with a $600 and this fits right. There were other cheaper TVs like Hisense, Vizio etc, but I went with samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Tv quality

    Rated 4 out of 5 stars

    Great tv but finicky with Verizon box

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV overall. Good picture, good sound, great size. My only gripe is it has compatibility issues with my Verizon fios box. This results in sometimes the sound cutting out from the Fios box or the fios box randomly triggering the tv to change sources, especially while using a gaming console. I had to disable some settings on the Fios box to alleviate that issue but sometimes the sound still drops out from the cable requiring me to unplug the HDMI and plug it back in. This seems to be a common issue with modern samsung TVs and Fios boxes so. But otherwise, great TV. I wish I could uninstall the apps I don't use to save space.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Great picture, annoying navigation

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I really want to like this TV. And I do love the picture. It really is excellent. Colors pop and the picture comes to life on the screen. The sound is also better than most flat panels that I've had in recent years. But I just can't deal with the UI and the remote. The menu is a pain in the butt, and the remote is so remarkably painful to use. Pros: Picture is clear, crisp-very nice picture Colors are very vivid, with a number of settings to choose from to suit any mood Sound is really good Storage (for downloaded apps) is ample very small bezel makes for less geography used on the wall Cons: Menu is just annoying User interface and navigation is clumsy Remote renders many apps harder to use on-screen keyboard is a nightmare (this is the most annoying thing by far) screen is very reflective of ANY room lighting for wall mounting, location of ports makes it very impractical unless you have A LOT of space between the back of the TV and the wall I'm not a videophile, and this is probably the 2nd best picture quality on any TV I've ever owned (I have a 13 year old LG that is still premium picture) but I have a hard time knocking anything about the image at all. Only thing might be viewing a darker scene in a well lit room is tough, but otherwise I'm extremely happy with the picture. It is just the usability and functionality that really annoys me. Especially the remote which is why I still use my Logitech Harmony instead of the one that came with the tv (however...I can't seem to program the 'back' button...so I STILL have to deal with that thing anyway). I would recommend the TV (just not the remote!)

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi eonsdaddy,

      Thank you for purchasing and for sharing your detailed review of the AU8000 Crystal UHD TV from Samsung. Your thoughts and feedback regarding navigation of the TV, remote design, and screen reflection are important to us and will be shared with our product teams.

      If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
      3) Manuals & Software
      4) Warranty Info
      5) Contact Us

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    Buy, Buy, Buy, Best Buy Ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I have ever owned hands down. Picture is amazing. Set up was easy. Highly recommend to anyone looking for a mid level priced tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv and great size. Easy to use and so many apps to stream.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Sony Bravia with Samsung product and will never go back. Connectivity with other components was instant and picture quality exceptional

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    tv for my games

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best tv ever would buy another one but bigger! best purchase

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, but may spend a little more for sharper contrast/resolution on next purchase. Like the thin, light weight screen with less frame. Seaker built in needs sound bar to project sound for anything more than small room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing TV. I bought it almost 3 months ago and I have no complaints. It has an amazing picture and so many features. It has a fast refresh rate and so many more great things.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Seems great, but....

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just replaced a 60in LG with this 65in Samsung. As much as I love the LG, this Samsung seems like a nice upgrade. The picture is Sharp with good color range, and an automatic game mode. The user interface is nothing special, but it is easy to navigate and fairly quick to respond. The sound quality is pretty bad, but honestly who uses the TV speakers anyway? But this is where things get aggravating. The so-called Samsung Smart Remote has got to be one of the dumbest remotes I have come across. Whether it be the remote itself, or the TV software, the programming for your sound bars and other devices constantly gets deleted. Sometimes my sound bar will work with the remote for two weeks straight. Other times I have to set it up as if it were a new connection 7 to 8 times a day, frequently while I'm in the middle of watching something or playing a game. Apparently, this is a common issue with Samsung and their smart remotes. From researching this issue myself, it literally seems like a roll of the dice on whether or not you're particular devices are going to play nice with this TV and remote or not. I've really wanted to love this TV, but constantly having to set up my devices over and over is keeping this TV in the friend zone.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Gigantor4480,

      Thank you for purchasing the AU8000 Crystal UHD TV and for sharing your experience with the sound quality and remote included with the TV. Your feedback is important to us and will be shared with our product teams.

      There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > Sound > Sound Mode

      You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings

      Additionally, If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
      1) Long press the RETURN key and ENTER key together for about 10 seconds if your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
      2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
      3) The ENTER key is the button in the center of your directional ring.

      I hope this helps, should you need further assistance, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
      3) Manuals & Software
      4) Warranty Info
      5) Contact Us

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid picture for the price. The rep told us it makes sense to get the previous years models because of how discounted they are. He was absolutely correct

    I would recommend this to a friend
Sponsored