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Customer Ratings & Reviews

Your price for this item is $249.99
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The comparable value price is $649.99

Customer reviews

Rating 4.6 out of 5 stars with 2557 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, ease of use, and price of the 65" Class 8000 Series LED 4K UHD Smart Tizen TV. Many also appreciate the TV's design and setup process. However, some customers have expressed concerns about the remote control's functionality and the volume level. A few users also mentioned that the refresh rate could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,556 reviews
  • Rated 1 out of 5 stars

    Problems

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is acting up dark colors like hair clothing looks animated I will be sending this back

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SoundBar,

      We appreciate your feedback on the Samsung AU8000 TV's picture quality. Please know that we are here to help you and have a few suggestions to improve your experience.

      First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.

      Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.

      For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.

      Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings.

      I also recommend checking the picture clarity setting, which may be causing the animated effect, by going to Settings > Picture > Expert Settings > Picture Clarity Settings.

      - Off: Picture Clarity Settings will always be off
      - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
      - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.

      If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Love our Smart TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Beautiful picture!! We are in love with this smart tv- the price well great for the size and quality and it will more than pay for itself as we are getting rid of the satellite provider and replacing them with streaming services. The set up was incredibly easy and it is so thin that we can place or mount it with ease! It was even available for 2hour pickup on a Sunday!! Thanks for the great deal !!BestBuy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung TV so cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst TV. Easily cracks and the HDMI ports are located inthe worst possible places.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AnthonyC,

      Thank you for sharing your thoughts regarding the AU8000 Samsung TV. I am sorry to hear that you are not 100% satisfied with your purchase.

      Your feedback will be shared with our internal teams.

      If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve have this TV for 4 years now, and it is still playing great. Great quality and bright picture. I will recommend it to friends and family! Just moved and I’m about to go shop for another one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    GREAT BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Sound and Picture is great. Very easy to navigate through apps and channels. I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV for gaming and streaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know 8K sounds something crazy and a revolutionary technology fot TVs, but guys, you wouldn't notice much difference with this AU8000 4K! I have a ps5 and woow! You will be surprised when playing games, seeing that tv screen and its game mode in action is something tremendously and a fantastic feeling! I recommend this tv if your're a gamer and like to watch movies and series. By the way, you don't need a bar sound,I have volume up to 13 and it sounds good. I think the TV's sound would be still good for bigger rooms. I don't understand people using sound bars, probably for parties but the sound of this tv is perfectly fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Samsung TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, great size! Great colors, slim, super easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    I love this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV so much. The picture is clear and it's easy to setup and use. I previously had an LG TV; the picture was ok, but it was horrible for streaming; it wouldn't stay connected to the internet, even with an Ethernet cable. I haven't had a problem with this or my 4 year old Samsung. Samsung is my go to from now on.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Long Live Another Samsung Screen In Our Home

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent medium size Screen. Even majes a super monitor for an iPhone! Samsung settings for everything from siund to network to channels - the setup is self explanatory. Ut syre besrs the 62” Samsung rear projector TV I’ve been living with fir 15 years (the same bulb sll that time). A $3000 purchase from Bestbuy which we never regretted. Samsung has not let us down with quality and durability.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Price

    Rated 5 out of 5 stars

    8000 is a great tv

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is phenomenal great colors perfect size perfect price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beauti

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV so much because of the picture quality, I love the design. I bought for my daughter and she love o much

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    samsung tv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this tv. great picture and easy set up. all my apps for streaming right on there as well.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Good tv, meh outcome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV picture quality and sound are great. The colors contrast vibrantly and create excellent visuals. TV was fast and simple to install and was installed and operating within 25min however, I did experience a small issue with Best Buy. This particular item I ordered was open box and described by Best Buy as being in excellent condition. By Best Buy's definition this means that it comes with ALL original parts but my order was missing the remote. This normally isnt a huge problem except that Best Buy had no replacement for me which required me to go in and spend another $30 on a new remote which kind of defeats the purpose of buying open box to save money. Had I known it did not come with something fairly essential like a remote I likely would have purchased another TV. The TV is nice but I cant help but feel let down by Best Buy on this purchase though

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thebestbuy,

      We appreciate you sharing your feedback regarding parts missing from your AU8000 TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.

      Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung is Love Samsung is Life

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is such a trooper, this TV has survived deployment it has been to the US > Ireland > Kawaiit > Afghanistan and back to the US(Texas > Virginia > California). This TV was used day in night beating my Sergeant at Mario Kart & making my friends regret playing me in Super Smash Bros after they realize my ex left and I spent all my time on Smash Bros. I’m now sitting here 4 years later still running just as good as when I purchased it and risked a ticket with the Texas driving law as the TV smashed me against my 2 Door Honda Civic. Many family members and relationships have left my life but this TV is a Smart TV so it realizes how happy I can make it and how happy it makes me. I think about replacing it sometimes just because I want a bigger TV but then I realize it’s working wonders still and that I only have $3.78 in my bank account so why did I even think about replacing it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before getting this TV to replace an 8-year old Samsung that had gone on the blink. I am very happy with the size, the clarity and the functionality. I use an external speaker, so I have no opinion on the built in speakers. Otherwise, this TV is working very well for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Tv quality

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, nice picture, size, ease of use. Intuitive remote

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and features. Love how easy it is to use and download new apps

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mid Priced Samsung Worth the Extra Cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our last tv died rather suddenly and we found ourselves looking at an expensive, unplanned purchase right before Christmas. We looked at a few brands and decided NOT to go for the inexpensive models that most store were offering before the holidays. Glad we made that choice! We set it up ourselves and though it took a while to navigate through the menus, it was do-able for this retiree. We have considered ditching our cable box and just using the cable company’s app to control our programming. Beware. The response time for some apps is very slow. I don’t know if that’s a function of the tv or the app or the cable company, but I’ll be doing more research before turning in my box. Though this tv is the same size as our last one, the picture looks larger, possibly because it is sharper. As for sound, it would be awful without our sound bar, but I think that’s the way it is with any tv. All in all, I’m pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Samsung TV and I am very happy with it. TV is easy to set up and to operate. I went down in models for this purchase and find the performance just as good as the QLED I had previously and at a much lower price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv quality

    Rated 5 out of 5 stars

    High quality!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very user friendly smart tv. Very simple set up definitely need 2 people. Quality it great! If you pair it with the Samsung soundbar it’s perfect!

    I would recommend this to a friend