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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1488 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers express satisfaction with the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024)'s picture quality, ease of use, and affordable price. Many appreciate the vibrant colors and simple setup, as well as the TV's lightweight design and overall quality. However, some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus. A few customers also noted that the TV did not have all of the features that they needed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,488 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture but this Samsung setup was considerably more difficult and I detest the Samsung tv program that you are forced to bypass frequently just to watch my apps n programs. I have purchased greater than 10 of their tvs and they have an excellent picture but need to dump the forced Samsung tv programming

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Reliable quality from Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd Samsung TV I have purchased in my adult life. No notes. Not that tech savvy. Solid TV, good price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great for living room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fortunate to get in on sale but after seeing the picture quality and ease of use i would definitely have purchased at full price. Looks great in my living room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is good and sound is ok. Love Samsung so had to get another one tv is nice and big. The only thing I would say is the sound is not that loud.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good but overpriced brand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I think I could have gone with a competitor for a lower price and larger screen with equal crisp clean colors and picture but am still happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best tv i’ve owned. picture quality is amazing color is strong loud easy access

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly recommended!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display is sharp and crisp. Not to mention, this TV comes with 4K LED which produces vibrant picture quality. It’s been 6 months using this TV without facing any issue. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65" DU7200 Series Crystal TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy this Samsung 65" TV, I had a 50" previously but I like this much better. The picture is crisp and clear. The sound quality is ok, but I have a VIZIO 5.1 M-Series Home Theater Sound Bar with surround sound speakers connected to it. Now the sound is really good! I always liked the Samsung TV's good quality picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Purchase ever!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv so much. The picture quality is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, Great pictures and Videos recommend to buy worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65 inch crystal smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv for the price. Delivery was professional and easy. Very clean picture with 4k. Would highly recommend for the price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is my go to for entertainment and I love my Samsung 65” Chrystal UHD smart tv! Great picture and sound! I always buy through Best Buy! Great service and delivery is always on time!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Gift review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and how thin it is! Quality is great. Just wish the remote had voice activation. The sound also seems a bit low even when I put the volume up to like 70. No real bass

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The price is unbeatable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has a great picture & minimal sound. I saved so much $ & spent another $260 on a soundbar/sub to makr it sound like my other 49"TV set up, plus it's a 65"!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this TV so far , I can’t complain . Quality image and sound is perfect. first time using a smart TV….been always Roku TV and Bluetooth part is the best can connect it to your phone your bluetooth speaker

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Samsung 65in

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good tv, runs fast and easy to set up. Good picture

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for what it is and would suggest if on a budg

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what it is. Got this on sale for about 700. Its a step up from their base model. Only has 2 hdmi in slots. No headphone jack. Speakers are on the rear unfortunately. Colors are a little washed out as well. I can't speak about the app interface and such since i dont let this thing talk to the internet even though its always trying. One downside is that it doesnt like my jbl soundbar...or it doesnt like the tv and will cut off the signal and not turn back on without unplugging it first. (Handshaking issues)

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      MeMania:

      We appreciate you sharing your experience when connecting your speakers to the DU7200 TV. You can connect Bluetooth audio devices to the TV. They must be paired using the TV's Bluetooth function. Go to: Settings> All Settings>> Sound > Sound Output > Bluetooth Speaker List

      - If the TV fails to find a Bluetooth audio device, place the device closer to the TV and select Refresh.
      - When you turn on a paired Bluetooth audio device, the TV detects it automatically and then displays a pop-up window. Use this pop-up window to activate or deactivate the Bluetooth audio device.

      You can check the Connection Guide for detailed information regarding connecting your speakers. Go to Source > Connection Guide > Audio Device > Bluetooth.

      Note: The sound quality may be affected by the condition of the Bluetooth connection.

      If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you. 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Ambassador Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my tv from best buy Samsung 65

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung tv best buy was very helpful and respectful while I went in and purchased

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New T.V.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new tv. Thank you to my 18yr old son for buying us a new tv with his own money. Works and looks amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good tv, awesome price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television works very well. The image is high quality and the sound is very powerful. There are many apps I have no idea their function, but it seems nice for those who know and have smart homes. I think there’s the ability for connecting with smart apps and equipment but I’m not sure.

    I would recommend this to a friend
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